KENZO Recensioni 91

The quality of the clothes offered is definitely great. I bought the oversized hooded sweatshirt dress and it's cool.

Fast shipping and the product was well packaged; big box and inside protected good.

I started to see after a few weeks of wear the minute details on the in and out of the shoe beginning to fault. All of these can be noticed only when closely inspecting; the quality is good but not luxury.

pas op oplichters. alle kleiding zijn nep fake van slechte kwaliteit.na levering zelfde dag contact opgezocht om bestelling terug te sturen maar ze gaan niet op in en ze geven de adres niet waar ik de bestellig terug kan sturen en smeken om bestelling toch accepteren en ze bidden 5 dollar korting op je volgende besteling. na paar keer mail te sturen wil ze 15 % van de aankoop bedraag maar terug storten.niet bestellen ......fake fake fake

So many fake kenzo posts on instagram, be warned! Kenzo must come from official sources. The main ins ads take you to a page with a different domain not kenzo official. I think half the complaints on here are for the fake kenzo site. Had great dealings with real kenzo, my sweaters are thick and luxe!

I've ordered the big eye scarf on clearance and the service was amazing - the order'd been delivered sooo fast and amazingly packed - the price was realy good too! So, my rate is definitely 5 stars out of 5!

I ordered an item & I misspelled my address. They continued to email me saying to verify my address, but in the email it never shows how to. I go to the website and the website states once you place the order its nothing to do about an error with address, but they still took my money. Theres no customer service number, just emails. So unfortunate & unorganized.

My item had a wrong label in it, I filled in a return form Friday, it was collected Monday, received back to Kenzo Wednesday and refunded Friday. Excellent service, no faults what so ever.

J’ai commandé une paire d’espadrille à plateforme. J’ai été très déçue de la paire lorsqu’elle est arrivée elle ne ressemblait en rien à celle affichée sur le site. Cependant, le service client a été excellent.

Horrible service I will not be shopping with anymore 1st and last time.

How do you change your product price in a matter of a month, absolutely stupid, 30% off in July to 50% off in August for the same junk, I thought the product would be made in Japan or France but you know where it was made, why should we pay those prices when they cannot even sustain a price point in the market. I am never going to give my business to kenzo. Burberry is way better, trendy and customer service is top notch, I don't know why I shopped at kenzo

I have placed an order with Kenzo online and tried to cancel it immediately due to the wrong shoe size, I have been calling them non stop since July 31st with no response. I have also been emailing them and the response I have from customer service are extremely unhelpful and they cannot provide me any return details. Since they have taken so long to tell me that I need to follow their returns and refund policy the shoes I now want are out of stock. Where it gets worse is I have been emailing (as they do not answer the phone) because their website is not working at the moment and will not provide me with a returns label. I have spent £130 on a pair of shoes that they will not provide me a returns address nor come back to me so I am now stuck with something that I cannot use or return. I think this is absolutely disgraceful for a company of this size to treat their customers with disrespect and I would not advise anyone to purchase from their online store. The only response they give you is a link to their website which doesn't even work. I have never dealt with such a frustrating company that has just taken my money and wiped their hands with my order. G3134168.

The clothes are OK, but the customer service and "return" policy is outrageous. I will never buy from the website again.

I visited the store in Paseo di Gracia Barcelona in a lovely sunny morning, I had a very poor experience when the man that was working in the store approached me with such a rude attitude. Apparently the manager of the store. A lot of attitude, not listening to me, wearing ridiculous sandals to work for such a glamour brand.
I am disgusted by the way Kenzo select employees.

If you visit the store stay away from the short man with grey hairs.

HIGH-RISK MERCHANT!!
I saw the link in the ins and then I bought 3 T-shirt from the website.
Like the numerous negative online reviews regarding this vendor, I was victim to KENZO's ongoing pattern of substandard customer service, failure to render a refund now. I tried to contact the merchant and they said refund 30%,40%,50%, they hoped me to keep these 3 items. But I showed my decision at first(must be sent 3 items back). Because I feel the items look like fake items. And, I also cannot accept the quality problem with one of them. I can pay the international shipping fee. I just want to get my payment back as soon as possible. I don’t want to waste more time on this issue. they gave me a return address(but no return label and the phone number is invalid). Today morning, they told me if I keep these 3 T-shirts and I can get a refund of 70% payment at the same time. They also said they will out of the office for 3 days. I will wait for the last 3days. And then if this matter does not resolve, I will as a victim to Kenzo’s to have a complaint with the Federal Trade Commission to procuring a refund.

Customer Service below any acceptable level.

The Tiger watch I bought in June 2020 on kenzo.com website was sent to me with warranty with hand-signature dated November 2017 (in one of the shops in London). That being said I am suspecting I received a 3 year old item that some customer had returned as faulty (bracelet not opening).

I emailed Kenzo customer service explaining the situation, stating I would be still interested in buying the watch as long as its brand new, and asked for their general policy on reselling returned items.

- All they did was to issue return label.
No apologies, No explanation.

Since they have not replied to my comments, I did open another case with them.
- No answer whatsoever.

I also tried replying to number of people with @kenzo.com email addresses that were included on cc on the email with return label.
- No answer.

Finally after another email reminder I got (what they believe to be) a reply:

“We have informed the warehouse to be vigilant. The guarantee begins at the date of your invoice.”

Its really hard to believe such a brand operates in such disrespectful and careless manner.

Ordered on Monday and received item at my London address on Wednesday. Smooth transaction, happy with the cap.

Ordered 12/5 in the evening received it 18/5 on monday. So fast delivery (4 working days) to netherlands and good quality product as described. Will surely buy again.

Rigtig hurtig levering og god kvalitet.

HIGH RISK MERCHANT!! Like the numerous negative online reviews regarding this vendor, I too was victim to KENZO's ongoing pattern of substandard customer service, failure to render a refund, non-responsiveness to my efforts to communicate with their customer service staff via email and phone, and lack of accountability for their unprofessional, unacceptable, and potentially unlawful business practices. Customers that are victim to Kenzo's egregious actions can file a complaint with with the Federal Trade Commission and/or a dispute with their credit card company for assistance with procuring a refund. Fortunately, my credit card company issued a refund to my account. CONSUMERS BEWARE!!