KENZO Recensioni 91

Is this a fake company? For such a reputable brand name, there is absolutely NO customer service. I have still yet to receive my order K1466390 (I don't know where my package is), but yet when I try to use the contact form to contact them ( which btw is the only way to contact them), it says that my order does not exist. so, I tried to call them, but everything is in French and it is JUST a recording. (Not international friendly!) Will I buy Kenzo again? NEVER. Nor will I ever recommend them. SHAME. My teenage son will be super disappointed.
greetings from Germany.

I placed my order three month ago. The company did not deliver my order and not refunded me.
order #K1427946

Customer servce is bad.
Nobody picks up the phone or answers emails.

I need to create a return and have not heard from them.
Did not receive the confirmation.

The customer service is terrible! No one answered the phone or provided real help. I sent an email requesting customer service to apply a promotional coupon (6/16 - 6/20/21) that failed to add after I checked out. I was told that the promotion was inactive when I placed my order on 6/16! They refused to cancel my order and was told the items were already shipped to USPS, which was a blatant lie since the order had no tracking or other updates available.

My jumper ripped when I put it over my head, like I would any normal jumper, and after taking to the store I purchased it from who contacted Kenzo head office in Paris they did nothing! Put it down to being ‘mishandled’ which is ridiculous because not even a £10 jumper would rip by putting it on. They contradicted themselves completely by saying it was ‘high quality’ material, clearly when it ripped so easily!

Very poor quality! I didn't wear my hoodie even once, but after the first laundry before wearing it, the back side of the hoodie was stained because of the bad quality threats on the front applique. Meanwhile I've maid the laundry manually in the cold water as it was advised by the producer. No response from the customer service, nevertheless they should have responded me within 2 working days. No response from the main office from Madrid. Staff in the store can't accept the item back without the decision from the main office. I've left an official written claim in the store. Awful quality and disgusting attitude toward the clients, worse than mediocre mass market apparel.

beyond awful ...they are uncontactable they don't answer the phone they don't reply to emails and they don't even send a receipt or any returning information with the goods... they didnt send me a purchase receipt by email (I used PayPal and they did send receipt)... clearly don't really care about their customers.

Management say 1 thing, but do another. Whether working or buying, I wouldn't recommend shopping here, or being employed by this company. For employment, there is no honesty and no respect. They will tell you in training to ask questions and when you do, they turn around and say how stupid you are four asking. Stay away.

Nice clothing, good quality, the quality and price don't match up though, too expensive, you can get something of better quality for half the price, but then again, people are paying for the logo XD.

I ordered my phone case on Kenzo and I received my wrong item. When I requested return that is approved with 3 documents have to be printed. And after, the carrier picked up this wrong order but 1 day later, they sent back my this wrong order. I dont know why?
I was so disappointed about processing return from Kenzo. I lose my money for the wrong item that I dont like. So annoyed.

achat d une paire de basket, réception d un tout autre model, aucune excuse, aucun geste... j ai du justifier par photo LEUR erreur ! je ne recommande pas du tout leur site !!! service client pitoyable, c est honteux

جربت الشراء عن طريق كينزو الأمريكي - على العنوان البريد الإلكتروني kenzo us to Saudi Arabia
طبعاً الشراء كان بوقت التخفيضات التخفيض كان جداً قوي وجاتني الشحنة بعد عشرة أيام بشكل مرتب جداً ونظيف
أعيد التجربة أكيد لأن التخفيض حلو والسلعة كانت جودتها أحلا من الصور

Commande d'un sweat xxl, réception d'un xl. Manque de chance et erreur de ma part j'ai retiré les étiquettes sans faire attention. De plus, article de mauvaise qualité, bouge au premier lavage à 30 avec un essorage faible de 800 tours. Bref c'est ma troisième déception de cette marque, qui n'a plus la qualité de 10 ans en arrière.

I ordered sneakers on Friday in the evening and received them on Tuesday early morning. It took just one working day for the parcel to arrive from Orly, FR to Copenhagen. Very pleasant experience! And the sneakers looked even better than on their website.

I shop from Kenzo online official store for years...
Love that store. Super fast delivery, easy returns...in all that years i had only one "issue"...i ordered a dress, which i needed for birthday party...ordinary the delivery take two days, it was five days and nothing...i had contacted customer service...dress arrived...after one week Kenzo team send me apologize letter with free gift( bag for 150€) for inconvinience...how could not love them? Bravo, Kenzo team.

Purchased a $250 Christmas gift on November 20th. I noted they they had an expanded holiday return policy. I did not read the fine print as I do a lot of online shopping and expected normal holiday returns. The gift did not fit and when I tried to return it they said I only had 15 days to return. So it would have to be returned in December 5th!! How can you return a gift before you even have the chance to give it to them?? I tried to reason with them but they refused my return. Now I am stuck with a $250 purchase I cannot use. I will never purchase from them again and warn others to be very careful as they are completely unreasonable. Horrible customer service.

Purchased form there website many times, excellent customer service, immediately receive email with receipt for purchase and next day had email to say item was being sent then another email with tracking, item sent from France (to UK) arrived 3 days later. Unfortunately the Item didn’t fit so had to return it, returning was super easy and free. I’m guessing all the bad reviews are because they bought from a "fake" Kenzo website as I’ve purchased many times from Kenzo and they have always been professional.

Package was shown delivered on 11/20 but never arrived. There was no driver stopping by my house and usually my dogs would alert me. Kenzo never send any email regarding the package is shipped or email to notified me the package was delivered. I have to login to the website account to find out that my package was delivered and is missing. Kenzo no longer offer phone service so I sent them an email and it took them over 48 hours to respond stating they will conduct an investigation and refund if the package is lost BUT I DO NOT WANT A REFUND, I WANT THE SWEATSHIRT I ORDERED. Because of their slow service, I turn to my credit card for dispute. The next email I've got from them was to tell me to remove the dispute so they can refund me with no apology. My first time ordering and very disappointing experience. I would never order again from Kenzo.