JUSTPOLES- Curtain poles and Curtain Tracks Recensioni 432

TrustScore 4.5 su 5

4,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

Wonderful staff! Polite, professional and very quick to respond. Excellent service. The order was perfectly packaged and delivered overnight. You don’t often come across this sort of customer service,... Leggi di più

Valutata 5 stelle su 5

Abby was very knowledgeable and we were allowed to bring samples of fabric home with us for a week which helped us to decide which colour theme worked well. The fitter was very punctual and profession... Leggi di più

Valutata 5 stelle su 5

I have used just sew several times now. Great independent company. Really helpful They have so many fabrics, wallpapers to choose from. Even my sister and her daughter come up from Manchester to use... Leggi di più

Valutata 5 stelle su 5

I purchased two sets of curtain poles in black nickel. After a few months the poles became scratched and corroded from the curtain eyelets, which was unexpected. On contacting Andrew at just poles he... Leggi di più

Dettagli dell'azienda

  1. Arredatore d'interni

Scritti dall'azienda

Just Poles are a UK based curtain pole and curtain track specialist. Our website is the UK`s largest online retailer of quality curtain poles and curtain tracks. We also manufacture bespoke curtains and soft furnishings. Our retail shop is based in the North East and offers the largest selection of top quality brand names such as Silent Gliss, Galleria, Alison Davies, Resina Design, Advent Designs, Byron and Byron, Lawson Johnston, Regency, Jones, Hallis Hudson, Rolls, Opus Studios, Speedy, Swish, Kestrel, Charles Rowley, Museum, Walcot House and many more. We also have a fantastic range of Tiebacks and trimmings to choose from. Visit our retail shop to see for yourself, a Huge display of curtain poles and curtain tracks. View Our Latest Collections Here. Browse by category, Manufacturer or if you are looking for a particular pole or track use our Search Feature. If you can`t find what you are looking for or need a little bit of advice please Contact us and one of our fully trained staff will be happy to help.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

432 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

First class

As a first time customer i found my experience with this company first class. Product knowledge coupled with friendly staff were excellent. I would recommend this company to anyone

13 dicembre 2019
Non scritta su invito
Valutata 1 stelle su 5

Avoid this company

They sent me the wrong product and became aggressive, insulting and shifty when I pointed it out. The product they sent was also missing some minor parts which I fortunately had. I reported the problem immediately and they eventually agreed to compensate me by sending out a handful of curtain rings. On that basis, I went ahead and fitted the poles and then someone called Andy said he wouldn't send me the agreed upon rings. I'd told them earlier that I'd fitted the poles so Andy thought he was very clever telling me to send them back. It's been years since I've come across a company as unpleasant and dishonest as this. Don't believe a word of their reply to this review. If you must deal with them, make sure you use PAYPAL. Fortunately PAYPAL quickly judged against them and ordered a full refund.

***Response***

I FULLY EXPECTED A RESPONSE LIKE THIS. A LOT OF PEOPLE GIVE THIS COMPANY VERY BAD REVIEWS AND IN EVERY CASE THEY RESPOND WITH A VICIOUS DIATRIBE AGAINST THEIR COMPLAINING CUSTOMERS. MAKE SURE YOU READ ALL THE TERRIBLE REVIEWS AND THE COMPANY'S SUBSEQUENT ASSAULT ON THEIR CUSTOMERS. THE ABUSE OF CUSTOMERS IS REMARKABLY SIMILAR IN ALMOST EVERY CASE. IT GOES WITHOUT SAYING THAT THERE ISN'T AN OUNCE OF TRUTH IN WHAT THIS CHAP IS SAYING AND IT DOESN'T TAKE MUCH TO WORK OUT THAT IT'S EXACTLY THE SAME WITH ALL THE OTHER VICIOUS ASSAULTS ON HIS CUSTOMERS. IF YOU DON'T WANT TO BE SOLD POORLY PACKED, MIS-DESCRIBED, INCOMPLETE GOODS AND THEN BE ABUSED WHEN YOU COMPLAIN, THEN AVOID THIS COMPANY

1 novembre 2019
Non scritta su invito
Logo di JUSTPOLES- Curtain poles and Curtain Tracks

Risposta di JUSTPOLES- Curtain poles and Curtain Tracks

We did supply a curtain pole to the customer, and as the pole was a discontinued line, and the product was not available any longer, we did supply the newly branded pole set, simply the same manufacturer, just re branded.
The customer was informed of this, but simply tried to claim £69.00 via paypal within 4 minutes of reporting the problem, and this was due to them purchasing rings from an Amazon seller, that did not suit our pole, the pole that was supplied was exactly as pictured on our site, just with a new brand badge.
Paypal did not find in his favor, they investigated, and on 10-11-19, PayPal informed us that the case was closed, and we were correct and the funds passed to our account. Simply we could not help this customer, the delivery was very quick, from order to delivery 3 days, and on the 4th day when he contacted us, we said we would collect, but the poles were now on the wall ?????, simply using the Paypal system and reporting NOT AS DESCRIBED, but it was.
Sorry we could not fulfill this customers needs, but pressuring sales staff, shouting, and playing the PayPal system doesn't always work. We did offer to sell some extra rings, and post out free of charge, but again this was not acceptable to the customer, we were threatened from the first 2 minutes of the phone call, adhere to his demands, or get a claim via Paypal, not very compromising.
Again sorry for people having to read a poor review, but it was just another tool to force us to his demands.

Valutata 5 stelle su 5

Great products, excellent staff, quick shipping

Aside from the excellent collection of products, the staff respond quickly and helpfully, which made it possible for me to order large curtain poles from the Netherlands and have them shipped over. The orders are sent quickly. I am very happy with their service!

2 settembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Excellent Customer Service

I found this company delivered excellent service. An incorrect item was sent out to me and was replaced quickly and without any fuss. Recommended.

31 agosto 2019
Non scritta su invito
Valutata 5 stelle su 5

Customer service at the heart of this…

Customer service at the heart of this company. Friendly and knowledgeable staff on hand to walk through your order. Spare parts available in all sizes and responsible priced. Delivery came the next day. Broken blind now fixed and In full working ordered. Saving a few quid. Many thanks to everyone at Just Poles. Keep up the exceptional work and quality.

30 agosto 2019
Non scritta su invito
Valutata 5 stelle su 5

Spot on!

Great customer service and advice from the initial inquiry through to the final tracked delivery (thanks Abby). Slight product issue with first delivery, but it was resolved and the replacement arrived within 24hrs! This was repeat custom and I’ll definitely purchase from Justpoles again.

13 gennaio 2019
Non scritta su invito
Valutata 5 stelle su 5

Great Service and Products

I have bought from the company yet again and the service has been amazing throughout the whole experience. Even though my order has for a single curtain pole, I cannot believe how great quality it was for the price and how helpful the staff were to recommend the one I have.

31 ottobre 2018
Non scritta su invito
Valutata 5 stelle su 5

Very smooth and efficient

I initially tried finding my requirements in the local shops with no luck, then I found Just Poles, found exactly what I needed and ordered them, I also got my questions answered immediately by phone. The whole process was easy and I received my order within just a few days. An excellent service and very pleased with the products.

9 ottobre 2018
Non scritta su invito
Valutata 5 stelle su 5

Fantastic Customer Service!

I ordered a set of tie backs for curtains to my living room and was disappointed to get an email confirming they were no longer available as the colour match and style was exactly what I wanted. I deliberated on whether to get a refund and look elsewhere or call Just Poles to ask for their help as I really struggled to navigate the website to narrow down what I was looking for in terms of colour, style, length etc. Their customer service was amazing - they were able to email through various other options for me to consider from which I picked an alternative product which, although a bit more costly, I am extremely happy with. They arrived, promptly, well packaged and I was updated by email so that I could track my order and ensure I was at home to sign for it. I would definitely recommend and will purchase from Just Poles again.

8 settembre 2018
Non scritta su invito
Valutata 5 stelle su 5

Brilliant service

Brilliant service. Was thinking I’d have to buy the whole thing, but no, was informed of parts, so have a like new roman blind track at a quarter of the price. Fantastic helpful people and will definitely use again. Thank you

10 agosto 2018
Non scritta su invito
Valutata 5 stelle su 5

Outstanding service!

With a simple request for some help to choose the right Curtain Tracking for our new rooms, the advice and service I received was truly outstanding!
Courteous, concise and cheerful advice I received from Lauren Brewis from beginning to end, e-mailed details always as promised helped me to decide on exactly what was needed - Thank you! John Melling

25 maggio 2018
Non scritta su invito
Valutata 5 stelle su 5

Curtain pulls

Ordered 8 curtain pulls to bring home to Fuerteventura. They arrived when they said they would, very fast & efficient service. Would definitely use again

18 maggio 2018
Non scritta su invito

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