Jovonna London Recensioni 

184
TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

Quite a few purchases now and never been disappointed, Quality is great also sizing consistent. Reductions are genuine. Customer service excellent. Delivery good which can be an issue in my area, Wh... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I discovered this shop in Marylebone on Saturday 😱 omg the quality and designs are outstanding. Really on trend but more unique than the high street. The in store assistants are absolute darlings... Leggi di più

Valutata 5 stelle su 5

Jovonna was recommended to me by my sister who recently made a purchase. The quality of her coat, was pheonomal. Jovoanna's website is easy to navigate with plenty of images of each product. Hassel f... Leggi di più

Valutata 5 stelle su 5

Excellent service from Jovanna London saw a coat I wanted and loved from a local boutique but did not have my size. I contacted customer service who informed me of launch date and I was able to order... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di accessori di moda

Scritti dall'azienda

Independent London-based label, Jovonna London, offers a transitional wardrobe where classic silhouettes meet modern tailoring and embellishment. Consistently inspired by London’s unique fashion scene, Creative Director, Jojo, fuses a modern and feminine approach to style and design.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

184 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 50% delle recensioni negative ricevute

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4,4

Tutte le recensioni

(184)

13 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Yes this is a good company to deal with…

Yes this is a good company to deal with .
I ordered two cardigans as I didn’t know which size I wanted . They arrived promptly. It was a bit tricky to return the one I didn’t need - I found the procedure impossible . So I posted it and the company and I sorted the postage out between us . They do answer the phone too when you call them.
The item ( Brighton jumper ) is of excellent quality .

25 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

My love affair ended with the brand when I met the ownercovered the brand Jovonna before…

I discovered the brand Jovonna before the lockdown and I really liked their designs. I was happy to find out that I could purchase their items online, and they were even offering a free face mask. I even shared the brand with other people in my network, who went on to buy the goods. However, my opinion of the brand changed when I met the owner and designer. She was quite rude and abrupt in her tone, and it felt personal. Unbeknownst to her, I was a regular customer at another branch she did not visit. The salespeople there knew me well and were aware that I spent a lot of money. They once even closed the store to give me extra time to try on items and make purchases.

After speaking with a sales assistant, I learned that I had an unpleasant encounter with the owner. It seems that her behaviour was typical, and there was an attitude of mocking customers and a toxic environment for the staff. I made the decision to boycott the brand and not spend my money supporting a brand.

19 maggio 2023
Non scritta su invito
Logo di Jovonna London

Risposta di Jovonna London

Dear Valentina. Thank you for your feedback on your recent shopping experience with us. We appreciate your support over the years especially over lockdown. Which was vital for small independent business like ourselves. I can ensure you as the business founder and owner you and our loyal customers are always at my thoughts when we develop the business. In today’s case I don’t recall meeting you today or over the weekend, as I don’t work in the boutiques. Our HQ is based on Battersea. Would you be able to drop me an email at enquiry@jovonnalondon.com (apologies for the fact I couldn’t disclose my personal email here, however I will able to pick up your email instantly via above email too) I would like to discuss your experience in more details. We will definitely going to investigate further and ensure you will continuously having the best service from us. Many thanks Jojo

Valutata 3 stelle su 5

Hope you soon offer an exchange service..

I likes the product so much.
However, and since it was my first purchase from the brand. I did my best to take my correct measurements, but the product was being soooo big for me. What i disliked was the fact that you only offer express delivery, where I ended up returning the product and you deducted the express shipping for the refund from the total amount.. :(

4 aprile 2024
Logo di Jovonna London

Risposta di Jovonna London

Hi Albatool, thank you so much for your honest review. We take take our customers' experience very seriously and are looking into improving our return shipping methods. We deeply apologise for the inconvenience.

Valutata 5 stelle su 5

#5582651916536 happy customer

#5582651916536
I discovered Jovonna when I visited London in March. I was amazed by the originality of the clothing, not only original, but good quality for a reasonable price. Once at home I took a look at the website and made my first order, the chat function is a good help when you struggle with size :)

25 marzo 2024
Non scritta su invito
Valutata 4 stelle su 5

#5509129830648

#5509129830648
I have 3 coats from Jovonna London now and I love them! Love their designs and the quality of their pieces. I would absolutely love if the coats were double-lined. That would be the cherry on top!

21 marzo 2024
Non scritta su invito
Valutata 4 stelle su 5

#5489382752504

#5489382752504
This is a lovely shopping experience.
The clothings suit me so much and I love the details and design for all clothes that I picked this time.

14 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service. So happy with my coat and the quality is very good. The item arrived in lovely packaging and very quick delivery times from original order being placed. Very happy to recommend.

22 gennaio 2024
Valutata 3 stelle su 5

Nice items and look like quality…

Nice items and look like quality pieces, just a shame you have to pay for delivery and returns

16 febbraio 2024
Non scritta su invito
Logo di Jovonna London

Risposta di Jovonna London

Hi Bhavini! Thank you for your feedback. Regrettably, we acknowledge the current limitations imposed by our Average Order Value, which, in turn, restrict our capacity to offer a more generous free postage and return policy. Despite this constraint, we remain committed to providing an exemplary service by ensuring a seamless 48-hour UK delivery, with a usual turnaround time of the next day, and facilitating an uncomplicated return process for our esteemed customers.
Many thanks

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