Jigsaw Homes Group Recensioni 

280
TrustScore 4 su 5

3,8

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Why do Jigsaw respond with the same lame response "give us more information "they have all the information they need but still do nothing. Since I made a complaint about my anti social nieghbour I hav... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am 81 years old - the proerty I lived in was being sold by the owner and potetially I was homeless - Registered wth the local council who advised me I would be housed in emergency housing ye... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I would like to give my heartfelt thanks to Rabbia Begum (Tenancy Officer). She has supported us throughout the entire process of transferring my mums tenancy in to my name. She was clear, professiona... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had to change the tenancy of my home to my name when mum went into a nursing home.... this has been an extremely stressful time for me ....however Everyone at Jigsaw who I spoke to and particularly... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Associazione edilizia

Scritti dall'azienda

Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale. Our vision: We want everyone to live successfully in a home they can afford. Our mission: Creating homes. Building lives.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

280 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 95% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,8

Tutte le recensioni

(280)

66 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

STRESS FREE AND SWIFT

These people are simple first of all, no confusion very direct, they have contact details which is amazing so you can actually speak to someone, I personally didn't have to wait or be stressed, they are amazing at the timings, very swift and quick. If you are in business with Jigsaw then you will definitely be impressed.

5 febbraio 2025
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Risposta di Jigsaw Homes Group

Thank you for your feedback!

Valutata 5 stelle su 5

Great service

From being offered the property to viewing the property and then signing for it took just over a month due to work being carried out Jamie kept me informed all the time.
5star+ service

31 gennaio 2025
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Risposta di Jigsaw Homes Group

Hi Neil. Thanks for your feedback.

Valutata 5 stelle su 5

Caroline was very helpful and…

Caroline was very helpful and courteous. And helped me through the process of getting my new home.

4 febbraio 2025
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Risposta di Jigsaw Homes Group

We hope you enjoy your new home, Colin! Thank you for your feedback.

Valutata 5 stelle su 5

Great experience signing for a property

Michelle, lettings officer from the midlands team was extremely helpful and supportive. I was very satisfied with the service and support we’ve been given, I would definitely recommend.

30 gennaio 2025
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Risposta di Jigsaw Homes Group

Hi Samarah. We're glad Michelle was able to help you and provide you with support during your transition in to your new home. Thank you for your feedback.

Valutata 5 stelle su 5

Great team

Everyone was so helpful from start to end. They went above and beyond. My life as changed for the better thanks to jigsaw

30 gennaio 2025
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Risposta di Jigsaw Homes Group

Hi Austin. Thank you for your feedback. We hope you enjoy many years in your home.

Valutata 5 stelle su 5

Great support from Alison.

Great support from Alison.
The process was incredibly quick and very straightforward!

29 gennaio 2025
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Risposta di Jigsaw Homes Group

Hi Christian. Thank you for your feedback. We'll be sure to let Alison know!

Valutata 5 stelle su 5

Very helpful and understanding of my…

Very helpful and understanding of my needs .from my 1st contact I’ve had great service .

27 gennaio 2025
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Risposta di Jigsaw Homes Group

Thanks for the feedback, Darren. We're glad to hear that the team were helpful and understanding to your needs.

Valutata 2 stelle su 5

There is so much wrong with our…

There is so much wrong with our complect on foxhill road Carlton Nottingham i:e Cavendish court bullcote house ongoing since October 2024 key pads to buildings don't work all Interior doors on lock down like there is a fire witch makes it difficult for people with mobility problems as they are heavy to open.

10 ottobre 2024
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Risposta di Jigsaw Homes Group

Hi Bernard. Thank you for your feedback. We have sent a request for more information so we can look in to this. Thanks.

Valutata 1 stelle su 5

Don't Trust These Guys

Don't Trust These Guys
Rude and disrespectful
No Heating And Hoter Want Me To Wait Over A Month As The Engineer Said Not Urgent
NON QUALIFIED ENGINEERS FOR SURE

9 gennaio 2025
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Risposta di Jigsaw Homes Group

Hi Raja. We have sent you a request for more information via Trustpilot. Thanks.

Valutata 5 stelle su 5

Renting my 2nd jigsaw…

Renting my 2nd jigsaw property,transferred from a 1 bed flat to a house,cannot fault the process Katie wood is absolutely amazing and a credit to jigsaw homes looking forward to spending many more years in a jigsaw property

16 dicembre 2024
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Risposta di Jigsaw Homes Group

Hi Kaitlyn. Thank you for your feedback. We pleased to hear that Katie was amazing in help you transfer to your new property. We hope you enjoy your new home!

Valutata 5 stelle su 5

Karen was absolutely brilliant…

Karen was absolutely brilliant throughout the whole process, always kept me upto date either via phone call or email. I'm so so happy with the service received and with the house!

6 dicembre 2024
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Risposta di Jigsaw Homes Group

Hi Emma. Thank you for your feedback.

Valutata 5 stelle su 5

Simon was excellent and very helpful…

Simon was excellent and very helpful going through the paperwork and answering all my questions,he made me feel welcome and comfortable in my new home and the house is in good condition,thank you Simon and jigsaw homes Team.

2 dicembre 2024
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Risposta di Jigsaw Homes Group

Hi Kingsley. Thank you for your feedback! We happy to hear that Simon was helpful and he made you feel welcome. We hope you enjoy your new home.

Valutata 5 stelle su 5

Brilliant service from start to finish…

Brilliant service from start to finish !! From office staff answering the phone to housing officer kim webb :)

22 novembre 2024
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Risposta di Jigsaw Homes Group

Hi Pete. We're thrilled to hear you've had a good experience with Jigsaw. Thank you for taking the time to provide us with your feedback.

Valutata 5 stelle su 5

I want to give a huge thank you to…

I want to give a huge thank you to Lauren Spencer for making the moving process comfortable! She accommodated my preferences and facilitated a quick move-in! It was a great experience!

4 luglio 2024
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Risposta di Jigsaw Homes Group

Hi Inna. It's great to hear that you had comfortable moving process and that Lauren was able to help make your experience with the process a good one. Thank you for your feedback.

Valutata 5 stelle su 5

New house

Declan was exceptional during our process of getting our new family home, really friendly, reassuring and made us feel comfortable during the whole process.

2 dicembre 2024
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Risposta di Jigsaw Homes Group

Hi Lewis. Thank you for your feedback. We're pleased that you had a great experience - Declan is great! Enjoy your family home.

Valutata 1 stelle su 5

Damp and mold issues being masked over…

Damp and mold issues being masked over for 15+ years they have a complaints process but fail to stick to their own policies and procedures during the process they do all they can to waste as much of your time as possible so you will give up, they would rather keep sending worker to do works not needed so it's cheaper for them rather than fixing an issue, they also like to try blame you for everything when on the phone I had one once state well cost of living crisis you won't have your heating on enough (which is not the case) had independ inspector out and housing officer just lies about the findings afterwards not worth the rent honestly, having to redecorate throughout every single year, any many other issues if you've had ongoing problems like me contact citizens advice like I have they put you in contact with a government backed charity that will build a case and push a claim thro for you (I'm currently in this process)

26 novembre 2024
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Risposta di Jigsaw Homes Group

Hi Tony, we're sorry that you feel let down. We have requested more information via Trustpilot so that we can look in to this.

Valutata 5 stelle su 5

Exceptional

Kim the housing officer was exceptionally supportive . She has made my first time in a jigsaw property a pleasure . Workmen exceeded expectations prior to my tenancy signing .

11 novembre 2024
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Risposta di Jigsaw Homes Group

Hi Jo. We're happy to hear that your experience of getting into your new home has been a good one. Kim is great! Thank you for taking the time to provide us with your feedback, we'll be sure to share it with Kim.

Valutata 5 stelle su 5

Katie was very helpful in helping ne…

Katie wood was very helpful in helping me organise my property

11 novembre 2024
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Risposta di Jigsaw Homes Group

Hi Ben, thank you for your feedback. We're really glad Katie was helpful and we hope you enjoy your new home.

Valutata 1 stelle su 5

Why do you allow tenants who dont have…

Why do you allow tenants who dont have their own private space or garden to have dogs.
Communal gardens are for everyone.
And when tenants allow their dogs to destroy these spaces it will obviously cause arguments and bad feelings.
Especially when the person just doesnt care.
I have had this problem for over 12 months now and the grass area is now down to the soil
Buck up jigsaw

Update
Recieved call from jigsaw team
And they seem to be acting fairly quickly to the issue and in a very timely manner
But the main sticking point is still.
Why do you allow pets especially dogs to live where there isnt a private space or garden for them
Im a dog lover,but because of where i live
I know its not practical to have one

8 novembre 2024
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Risposta di Jigsaw Homes Group

Hi Anthony. We have sent you a request for more information. Thanks.

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