JamesfrewRecensioni 

Engineer on time and did job well

Gas engineer was excellent and arrived at the time we had agreed.

Great service friendly professional staff

Engineers very pleasant and helpful

Engineer was efficient, turned up when expected and gave me a good verbal report on the condition of my boiler. I've as always found Gassure an excellent company to deal with and have been really pleased with our general domestic insurance cover policy.

Engineer was on time , tidy efficient and answered any questions

Engineer was thorough and polite

Recently had my annual boiler service. As a deaf person it is always a worry when strangers are in the house but I didn't need to worry, the engineer was so helpful and professional and spoke slowly and clearly when talking to me so that I could lip read what he was saying. He was lovely and made the whole experience straightforward.
I would highly recommend this company, I like the fact they are a local company and their service plans are hundreds of pounds less than some of the main energy providers.

I was pleased with the chap nice and friendly .

Was scheduled for am but received text to say things were delayed and engineer would not be till pm - fortunately I was not going out and it device went ahead as planned. Had to request engineer to put on shoe covers as light carpet but otherwise things went fairly smoothly.

I would say the number of text I received about my appointment seemed a little excessive.

The person answering the phone and taking down my request for a service didn’t always seem to grasp everything first time and kept repeating what I was saying - seemed a bit anxious but perfectly pleasant and this is not a criticism

Excellent Service, engineer advise all what he had done got a good service and everything is in good working order no issues so that is very reassuring also had to rearrange initial appt and James Frew accommodate me .

First class engineer was excelant explained everything
And was very pleasant
Always feel safe having gas sure

Excellent communication. As requested called in advance to give arrival time. Polite and pleasant engineers

Excellent. Really nice man who turned up who was friendly, explained what he was doing and got on with the job.

Young man was on time & was very polite & efficient.

Entire process from agreeing date thru to completion of the boiler service was very professional and smooth.
Staff always very helpful and responsive to enquiries. Engineer was very professional in carrying out the service.

Kerr was polite, professional and respectful to my property during the visit. He carried out all the checks and explained everything was in working order. He’s clearly knowledgeable and this was evident. I would recommend James Frew to everyone as it was best in class service.

I was well informed when service was going to happen, gas engineer arrived on time, was polite, informative, professional and left the work area clean and tidy, explained exactly what he had done before leaving, the gas engineer was a very good advert for James Frew as a company.

The engineer was very efficient and friendly

Have been using James Frew & Co for several years to service our Gas Central Heating System and found them to be very efficient and professional, Service Engineers have always came on time and you get several notifications which day they will be attending. The Engineers have been extremely pleasant, knowledgeable and trust worthy.