James Frew have always had very quick response times to call-outs. There staff are very knowledgeable and friendly, there a pleasant company to deal with.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Been with James Frew for a number of years now and found them to be first class installing boilers or doing a service, they give you a date for either installation or service and an AM or PM appoin... Leggi di più
L'azienda ha risposto
Price of annual cover is good and communication re annual service was good. At conclusion of service I was told all was good albeit boiler is ageing. First time I saw document was days later by email... Leggi di più
We had two engineers visit us. The first was in and out very quickly and turned off our boiler because he thought there was a problem. The second one was excellent and took time to finish the repair a... Leggi di più
L'azienda ha risposto
4,5
Eccellente
357 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 45% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
People great, AI not so clever.
Service was prompt and engineers polite and efficient. The delay in getting a part and it being the wrong one on the first occasion was a bit annoying.
Telephone communication was a bit awkward. On one call the message that I was second in the queue continued while I was talking to the telephonist. Another time AI told me I’d get a call that day and asked if I’d prefer morning or afternoon. A bit confusing as it was already afternoon.
21 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Liz, for your feedback and review.
Risposta di Jamesfrew
Thank you Jen, for your 5 star review.
Professional
Easy to change arranged appointment to one that was suitable for me. Man arrived on time he was very pleasant and professional . Worked quickly and thoroughly.
22 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Mr Kilday, for your 5 star review.
Brilliant service from James Frew
Brilliant service from James Frew - communication great, well informed and job completed quickly and efficiently!
22 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you, for your 5 star review.
Prompt arrival
Prompt arrival, straight to the job that was required. Had to get a part for the boiler which he quickly nipped to Irvine for, arrived back and finished the job.
22 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Clair, for your 5 star review.
Annual gas boiler inspection.
The company sent me an appointment time via email for the annual gas boiler inspection.
The engineer arrived on date and time agreed, he called before arriving.
He was very presentable and polite and informed me before departing that the gas boiler inspection had been completed and passed.
18 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Roderick, for your 5 star review.
Not the service I usually get
Hot water was left running while he was outside. Not great at todays prices and gas box cover was left open a couple of days before I noticed. Anyone could have got to it. Phoning company was a nightmare as it now uses AI at start. Engineer nice enough
19 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you for your feedback. If you would like to discuss further please email us at admin@jamesfrew.co.uk if you prefer over telephone.
Very efficient company
Very efficient company. There when you need them. Would recommend them.
19 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Ton, for your 5 star review.
No problems
the man came in and did his job efficiently I think, no trouble. He came early of which I was most grateful.
19 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Daniel, for your 5 star review.
2 engineers arrived on time
2 engineers arrived on time. Carried out work efficiently and were very friendly and thorough.
18 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Ann, for your 5 star review.
Another annual checkup completed
Annual boiler and gas check completed, all done quickly, no fuss or issues, friendly pair of guys who checked everything in about 15-20 mins and completed sign off sheet emailed to me this evening! Great service!
19 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you David, for your 5 star review.
Great service
Lad was very good knew his stuff very knowledgeable about the company I’m thinking of a new boiler and he explained a lot about the installation 10/10
18 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Jimmy, for your 5 star review.
Fast efficient and clean job
19 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Isobel, for your 5 star review.
Professional friendly service.
Professional friendly service.. answered questions with expert knowledge.Arrived on time and respected property.. Faultless.
19 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you, for your 5 star review.
Annual Service Check
The Engineer who attended arrived on time, and was very polite, interested and attentive
14 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Mags, for your 5 star review.
Risposta di Jamesfrew
Thank you Michael, for your 5 star review.
Engineer done his job ,regarding cables…
Engineer done his job ,regarding cables not tied to boiler,and cables to near pipes in Engineer report as it was yourselves that fitted new boiler , if not suitable l would reschedule for yourselves to fix
14 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Good afternoon, if you would like to discuss these observations please contact our office on 01294 468113.
Frews keep in touch and efficient in the run up to…
Frews keep in touch in the run up to their visit, advising you of their arrival and then arrive on time. Engineers are polite and efficient and do a good job.
18 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Brenda, for your 5 star review.
Professional technician and Fast remedy…
Professional technician and Fast remedy action.
15 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Jamiel, for your 5 star review.
Been with james frew for a few years…
Been with james frew for a few years now , never had any problems , lovely staff and great communication!
14 maggio 2026
Non scritta su invito
Risposta di Jamesfrew
Thank you Linda, for your 5 star review.
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