intuECO Ltd Recensioni 

We have read some of the negative reviews about Intueco but have to say we were lucky to have dealt with Kim in the first instance, who was was helpful and gave us as much information & help about the whole process as possible.
The sub- contractor who came to fit the boiler was professional and did an excellent job also explaining as he went along.
After putting in a12 hour day when Bilal & Gabriel left we were impressed by the clean & tidy job they had done, so we have had a positive result & no complaints.

Brandon,Mansfield Notts area from intueco explained to us about government grant for wall insulation, he was very pleasant and polite, waiting now for survey.

My parents were persuaded to let IntuEco do a free boiler upgrade. Ever since the whole process has been a disaster. They tried to cancel the installation several days ahead of schedule due to ill health but a team turned up anyway and pressed on. The installation itself has been a shambles and I've been trying to get IntuEco to talk to me about the problems ever since. They do not return my calls or answer my emails. Their subcontractor called me to discuss the complaint and was verbally abusive - but even that went unchecked by IntuEco who appear to take no responsibility for their subcontractors. The whole premise of these grants is to support vulnerable people - IntuEco have a massive duty of care - but they don't appear to care at all. My parents will have no choice but to pay a professional heating engineer to rectify the mess their home has been left in. Their confidence has been shot. I can see IntuEco get mixed reviews - but please don't take the risk of them assigning you an appalling contractor - because if all doesn't go well they will never communicate with you, let alone resolve the issue.

I was approached by someone cold calling and was initially wary, so checked out his claim that I would be eligible for cavity wall insulation due to the council tax band of my house. Surprisingly it looked legitimate under a government funding initiative. I agreed to a survey and was assured that no work would be started on the survey, it was just to see if my property was suitable. I was also told that once work began I would be liable for any costs if I changed my mind and did not have the work completed. When the survey was booked I was told that work would be started the same day! Trickle vents would be fitted in my windows and possibly if considered necessary, extractor vents fitted in my kitchen and bathroom. When I queried this because I hadn’t at this point agreed to have any work done yet and couldn’t until I’d spoken with the surveyor, they said that they would have to discuss this with their manager. I later received a phone call saying that no work would be begun on the survey. On the day of the survey, I received another phone call informing me that unfortunately the surveyor was having car trouble and would not be able to make the appointment. I was assured that I would be contacted to arrange another appointment. Needless to say this has not happened. I do not like cold calling but thought it was my chance to do something useful in regards to global warming and support a good government initiative. But I realise that all Intueco are interested in is tying people into work they have not agreed to and would have to pay for if they didn’t go through to completion, presumably so they can claim the money from the government. I do not think that they are entitled to decide who needs the work done, because they can’t strong arm you into a situation where you have no choice. I personally would not let them near my house now and feel like I’ve had a lucky escape because it is clear to me that they are only interested in the government money, not their customers, whose taxes have made this possible in the first place.

The first time 2 people from this company came to my door was in June 2024. They said I was entitled to cavity walls and loft insulation and were so eager for me to sign up. They even asked me for my land registry documents as proof of ownership which I refused. I don’t remember their names. Anyway, after they sent someone to carry out a survey they said they would be in touch. However, they never got back to me so I kept calling them. I spoke to a guy named Reece and a woman named Sarah every time who promised a call back and email. Eventually Sarah Green sent an email which looked like it was composed by a 5 year old. After complaining several times they booked us in for an “installation”. The day they came on 2 September 2024 they told us we do not have cavity walls. So why did they arrange an installation if they did a survey to begin with? Why did they not say no at the beginning. It’s because they claimed the money from the government so they could scam me. They are the worst company I have ever dealt with and I am warning other home owners. The most unprofessional company ever. Oh and Craig, I am still waiting for your call back about my complaint!

I had loft insulation installed, fans and LED covers in my loft. Also I had a new boiler fitted. The experience was good and all of the workers worked really well , tidy and courteous. They explained the whole process.

A woman came round and said has I had a old boiler I would qualify for a free government grant boiler then she offered me £50 pounds if I would get other people who had a old boiler to sign up with her. She then passed me on to smartsense Birmingham. Please do not use this company they have destroyed my property. They came round to a look and l told them I had old pipes but they said it was fine so l went ahead big mistake. They have caused leaks from the radiators leaks under the kitchen pipes l have had to replace the bathroom and kitchen tapes and pipework l had a flooded toilet and had to have the bathroom ripped apart to dry it up from all the leaks I went to the citizens advice bureau and they tried to contact them but they won't respond to me all them they just take the thousands of pounds from the government and leave you in a mess .we contacted trading standards and because you got it free you have no rights and the company know this I'm still going after this company for compensation and will take them to the small claims court. Please before you let's this company in to your house look on the reviews of this company on trustpilot smartsense Birmingham I'm not the only one they have caused up most distressed to and left people with damaged properties and no money to put it right.

From start to finish .I have been treated with respect.offered help.initial call person was so so polite.friendly.very helpful.explained in great deal .the person who came and measured and checked was also the same.the people who did the wall cavity were polite at all times.cleaned up as well.amazing company and work ethics.

I have just had a new boiler installed and I am very happy with the end result. There was a delay from survey to installation, but this was explained to me by Kunal Sachdev as purely work distribution and my boiler would definitely be installed. Kunal kept me very well informed at all times and was always available if I had a query. Thank you very much, I would be more than happy to recommend this service.

I have had this company to install cavity wall insulation under a government grant scheme. The surveyor turned up on time and explained everything to me. The appointment was booked for the installation and again the team turned up a little early. They were efficient and professional. The places where they had to drill have been filled and I find it hard to see where they were. They cleaned up after themselves and were respectful of my property.

Danny (our intueco rep) was amazing. I was doubtful if we would get a free boiler but we qualified and got one. We had a couple of surveyors out and finally got a date for installation. I had to rearrange out installation date due to work commitments and couldn't get through to the installers. I reached out to Danny and he managed to sort it out for me. The contactors that intueco gave our boiler contract too where rude and difficult to get answers from. We had questions which we wanted to clarify before hand. In the end the boiler got installed and we are happy with the boiler. Thanks to Danny for arranging it all for us !

Fair play to IntuEco, didn’t really believe in it but they did a brilliant job. Shoutout to Ben to came round a couple of months ago and told us how to get it done

Danny came to my house and explained the process of having a new combi boiler fitted he was very friendly and informative with regards to the full process( and if your boiler is old this could be free of charge👍) I have had a back boiler for 30 years didn't want to change however i am so glad I did there was hardly any mess the hot water is immediate and the bills are a lot lower so I would definitely recommend 100% going forward with a new boiler. Thank you Danny for the good advice 👍 ☺️

From start to finish Kunal and the IntuECO team have been brilliant! Kunal knocked on our door and stated we were eligible for free loft insulation and we went ahead with the installation, which was done swiftly and to the highest standard. Kunal communicated with me every step of the way from booking a survey, to making sure the installation was done properly. Would recommend this company to anybody who is eligible for their services! Massive thankyou to all!

Can’t rate kunal from Intueco highly enough. Was in contact with me from start to finish and was always there to answer any questions. Great customer service and the whole process was quick from start to finish.

Excellent communication from Kunal who gave us exceptionally helpful and friendly customer service throughout the entire process.

Very pleased with the boiler installation. The work was done efficiently and tidy.

I can highly recommend.

Had a fantastic experience with Intueco, kunal was professional and extremely helpful and the communication was fantastic, he kept me up to date with everything and all appointments were made so quickly, even after the insulation which was done beautifully he was still available to answer all my queries. Can't recomend enough.

I’ll start by advising that no work has been performed by this company in my family members property - so I cannot comment on the quality of work personally.

I found out that an elderly member of my family had been cold called (on the doorstep) by this business and advised they were eligible for a free boiler on the government scheme - they were advised it was limited and needed to get signed up quickly. It was also insinuated they were acting in partnership with the local council. So the family member signed some paperwork and setup a next meeting.

As you can imagine, my alarm bells were ringing at this. More concerned about the potentially “doorstep pressure selling” than anything else - this is not a practice that I take kindly to at all. I promptly did some digging on the company details

From a concerns perspective, some of my findings are below:

* Company was a little over 3 years old, so quite young really and had already rebranded for some reason. I can’t say why, but it’s a red flag for me personally - this information can be seen on companies house records.

* Website claimed they have helped thousands of happy customers yet I couldn’t find any impartial evidence of these many happy customers in online reviews - which in the world we live in seemed very odd.

In fact, my checks on here at the time (2 days ago) showed many unhappy customers - at the time 50% of the reviews were 1*, some very recent and very concerning to read.

In addition, I did find a Facebook page with 0 positive reviews and could not find any google review presence.

Personally, if I ran a small business delivering an outstanding service experience
to thousands of happy customers - I’d expect to be able to independently point my new business prospects to honest and independent review board (just like this one) which gave customer references to support my claims.

* Website talked about the team having over 16 years experience but as we know the company has been running a little over 3. I appreciate this could be the experience combined, it could be based on previous experience - but as a statement it wasn’t clear and could be misleading for people reading it.

* Their website talks about “working with the very best, award winning installers” but as with the customer references, there is no further detail evidencing this - who the partners are or the awards they have won (not that I could see).

Clearly this is an admission the work is performed by their “partners” as apposed to their own engineering teams (some of the time at least) - therefore quality control is key and from the reviews I read there were valid concerns this was lacking.

* No evidence found or confirmation obtained that this company were acting in partnership with the district council - something which was insinuated.

This and some other points were enough red flags for me, so the “plug got pulled” on any further engagement with them and any progression cancelled.

Despite being clearly advised this, the family member then had another unrequested and unwanted doorstep “visit” asking why they had cancelled - further supporting / confirming my concerns about the unethical sales practise being performed by this organisation and/or their representatives.

I wanted to share my concerns here and flag this sales approach, as others may have vulnerable family members who have been approached.

As I said at the outset, I cannot comment on the work as a stop was put to this engagement with this organisation promptly, in my view, with very good reason - which has been shared above.

It’s your own call of course and I am not here looking to damage small or new businesses….but if you are going to make sweeping statements on your site which is in essence your shop window - make sure these can be backed up in a honest and transparent way.

More importantly, if you are going to adopt this sales approach, you deserve any negative reviews which are forthcoming like this one.

Be very, very cautious and careful ALL, is in essence the main message here!

There is government scheme and local authority or an energy supplier can assist you.

Ofgem (regulatory body) state:

“You may wish to contact your LA for more information, or to find out if you meet the eligible criteria.

Note that meeting the eligibility for an ECO4 measure will not guarantee that it will be installed. It is up to the energy companies to determine which retrofit projects they choose to fund, the level of funding they provide and the Retrofit Coordinator and installers they choose to work with. We encourage that you speak to your energy supplier, should you have any queries about your eligibility and the retrofit process for the delivery of measures under ECO4”

My parents arranged for a consultation for a new boiler and insulation. Representative Jack arrived and was extremely comprehensive in retrieving all the necessary documents to check eligibility for their grant for a boiler. 2 weeks later a heating surveyor came to asses room sizes and how to improve the energy grade on their property. 4 weeks later a new condescending boiler was fitted exactly where my parents wanted it fitting. They couldn’t be happier with the service and quality that they received. First class service ALL around and would definitely recommend.

Kunal and his team were a pleasure to have around. Their service replacing our boiler etc was nothing less than five star.
Thank you Kunal
Janice and Harry Edwsrds