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Valutata 4 stelle su 5

Thank you to all the team! Just really pleased with the overall timing and integration into the house setting, Quality of materials excellent. The insulation insulation boarding was not quite as agree... Leggi di più

Valutata 5 stelle su 5

The team at intuECO have been incredible. Every member of the team has been friendly and respected my home. I have been delighted with the service I have received.

Valutata 5 stelle su 5

The communication from IntuECO was exceptional. All of the skilled people who came to my home were polite, professional and did everything they could to solve problems. They had to work hard to resolv... Leggi di più

Valutata 1 stelle su 5

My mums house is a shambles after these cowboys finsihed working. they uses silicone sealant to put skirting boards on different to the ones that were removed so they stick out. the walls have been b... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Ditta specializzata in coibentazione
  2. anche in
  3. Servizi di riscaldamento e boiler

Scritti dall'azienda

The team at intuECO have been working in ECO/CERT for over 16 years, meaning we have extensive experience in helping thousands of customers access energy efficiency grants, from loft insulation to full central heating systems. ​ Since ECO4 was launched in July 2022, we're proud to have helped out over 8000 households upgrade their heating and insulation in their properties. We pride ourselves at always putting our customers at the forefront of what we do, ensuring customer satisfaction each and every time. We are a Trustmark registered installation company, where you will be issued with a Trustmark certificate and Qualitymark insurance backed guarantee upon completion.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

163 recensioni

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Solitamente risponde entro 1 settimana

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4,1

Tutte le recensioni

(163)

32 recensioni negli ultimi 12 mesi

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Valutata 4 stelle su 5

Owen was really helpful with good…

Owen was really helpful with good follow up.
Pleased with the boiler etc although there were some problems with getting the right equipment to do the job. Little communication with the workforce so some problems arose with the job taking longer than expected. Begun Jan, completed Feb.
We didn’t realise until months later when we needed our suitcases from the loft that insulation had been put over the boarded section and everything we stored in the loft was pushed to the far side. I had to crawl over the insulation to retrieve suitcases when we went on holiday and there are still more things to retrieve from there. There was no excuse for this as we were in the house the whole time and they could have just asked us to remove things. We didn’t realise they would insulate the area that was boarded.
I am 75 years old and this isn’t an easy task.

29 gennaio 2024
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Risposta di intuECO Ltd

Dear Jennifer,

Thank you for taking the time to share your feedback. We’re glad to hear that aspects of your experience were positive, but we also understand that we didn’t fully meet your expectations in some areas. Your insights are important to us, and we’ll be reviewing your comments carefully to ensure we continue to improve.

If you have any specific suggestions or if there’s anything we can do to enhance your next visit, please don’t hesitate to reach out to us directly.

Valutata 5 stelle su 5

New boiler

Brilliant service from all involved couldn’t have asked for better

29 ottobre 2024
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Risposta di intuECO Ltd

Dear Elizabeth,

Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, as we strive to provide the best service possible.

If there’s anything else we can do for you, please don’t hesitate to reach out.

Valutata 5 stelle su 5

I hope you see this Ibby

IBBY informed us that we qualify for funding for our boiler and loft, explaining everything in detail We’ve had our survey completed after 2 weeks.

looking forward for the installation date as waiting for INTUECO giving us a date. Any questions I had, he answered right away at the door before he left, and he even provided a leaflet with his contact details in case I have any further questions in the future.

Funny Ibby made my daughter smile by giving her a chocolate 😂👀

Thanks good luck

10 ottobre 2024
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Risposta di intuECO Ltd

Dear Emilia,

Thank you so much for your kind words and for sharing your experience with us. Hearing this truly means the world to our team.

Your feedback is not only incredibly encouraging but also a reminder of why we do what we do. We’re so glad we could make your experience a great one, and we’re excited to continue exceeding your expectations in the future!

If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thank you again for your amazing support!

Valutata 5 stelle su 5

Explained in details by IBBY

Ibrahim Zahid
Saturday evening knocked on my door whilst I was having dinner with my mrs, usually don’t listen to anyone at the door just don’t trust people usually. Explained everything in detail about my loft as it was insulated in the past 8-10 years ago. Told me we would qualify through the NHS as I have high blood pressure. Explained to me also that I would get heating controls check out which was fab as they’ve been really poor in the past few months.

Survey was completed after a week but thank you Ibrahim truly saved us a lot of money. It’s completely for free

Can’t wait for the installation day as our energy bills increased so much in the past years too.

Good luck in the future Ibrahim

Thanks to INTUECO for funding it to venerable people

12 ottobre 2024
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Risposta di intuECO Ltd

Good Morning Safin,

Thank you so much for taking the time to leave us such a wonderful review! We’re thrilled to hear you had a great experience, and your kind words truly mean the world to us. Your support inspires us to keep delivering the best service possible.

Looking forward to serving you again!

Valutata 5 stelle su 5

Very satisfying with intueco would…

Very satisfying with intueco would recommend this company to anyone who is interested in having a boiler fitted

9 agosto 2024
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Risposta di intuECO Ltd

Good Morning Elrick,

Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, as we strive to provide the best service possible.

If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

Valutata 5 stelle su 5

Owen was a real help

Owen was a real help, explained everything nothing too much trouble for him. Work completed to a high standard would highly recommend

22 agosto 2024
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Thank you for your kind review! We’re thrilled to hear you had a great experience with Intueco

Valutata 5 stelle su 5

Great professional service

Polite and respectful did a great job would recommend to all l know
Cleared up after job was completed

24 giugno 2024
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Risposta di intuECO Ltd

Good Afternoon Kenneth,

Thank you for taking the take to leave us a review, we really appreciate this. Looking forward to seeing you in the future.

Valutata 5 stelle su 5

Top quality Service

Really good, fast service and sorted it all out for me, nothing was too much trouble, dealt with Owen and he was first class, always on hand if I had questions called him several times asking questions and he was fast to respond. Happy to recommend 10 🌟

9 ottobre 2024
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Risposta di intuECO Ltd

Good Morning James,

Thank you so much for taking the time to leave us such a wonderful review! We’re thrilled to hear you had a great experience, and your kind words truly mean the world to us. Your support inspires us to keep delivering the best service possible.

Looking forward to serving you again!

Valutata 5 stelle su 5

Excellent service

Excellent service, would recommend.
Mohammad Bilal and Gabriel were polite, professional and the quality of work was very high.
All holes were filled, carpets put back and rubbish removed.
Good workers and quality work.

22 ottobre 2024
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Risposta di intuECO Ltd

Good Morning Dick,

Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, as we strive to provide the best service possible.

If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

Valutata 1 stelle su 5

I was alerted to this company via a…

I was alerted to this company via a friend as Bolton council were doing a scheme in conjunction with the energy companies to help people with health problems ( copd) and other health problems. They would insulate the loft and and put thermostats on the radiators, happy because it was free! Our loft is half boarded and the survey said they would lift the boards in the half boarded loft and fit the the insulation underneath. Well that didn’t happen and they just threw the insulation over the top of the boards making the loft unsafe. We can’t store anything up there now as you don’t know we’re the ends of the boards are , making it unusable.I’m still in touch with them hoping they are going to sort it out. No luck so far! Bolton council you need to read these reviews and clamp down on them.

15 ottobre 2024
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Risposta di intuECO Ltd

Dear Hilary,

Thank you for sharing your experience, and we sincerely apologize for not meeting your expectations. We understand how disappointing it must have been, and we are truly sorry for any frustration or inconvenience this caused.

We take your feedback seriously and are reviewing the situation to ensure it doesn’t happen again. If you’d be willing to give us more details about your experience, we’d greatly appreciate the opportunity to make things right. Please feel free to reach out to us directly.

Valutata 2 stelle su 5

Had the wall insulation carried out…

Had the wall insulation carried out which was fab although I was told it would take 4 days it took near enough 2 weeks to complete due to lack of materials and the guys messaging me at 2:30am to inform me they wouldn’t be attending that day. I have then had the walls painted it’s and ok job I have noticed a wall has been missed I’ve called 4 times chasing and a text sent yesterday to be told that the painter doesn’t have availability at the min (which is fine but why didn’t someone inform me instead of chasing again) then last night to top it off I received a call from the installer 8 weeks after job has been completed to say they need to come back and redo I informed him that no this will not be happening I’ve had to have new blinds as my old ones no longer fit and I’m having some decorating done, 2 mins later I receive a what’s app from the installer who said that he won’t be paid unless they come back and re do my wall. Again I said no my house has been upside down for weeks it took 3 weeks for the rubbish to be collected (again chasing) to then receive a “phone call” from a surveyor who was not professional at all and said he was “pissed off to” I shall be ringing again Monday to inform that I want to log a formal complaint and will NOT be having anyone back at my house.

21 agosto 2024
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Risposta di intuECO Ltd

Dear Rachael,

Thank you for sharing your experience, and we sincerely apologize for not meeting your expectations. We understand how disappointing it must have been, and we are truly sorry for any frustration or inconvenience this caused.

We take your feedback seriously and are reviewing the situation to ensure it doesn’t happen again. If you’d be willing to give us more details about your experience, we’d greatly appreciate the opportunity to make things right. Please feel free to reach out to us directly.

Valutata 5 stelle su 5

Bilal & Gabriel came to install anew…

Bilal & Gabriel came to install a new boiler, nothing was too much trouble for them, very helpful and hardworking, they went above and beyond to make sure the job was done efficiently and left my house very tidy. Would definitely recommend these 2 guys for any work.
Thanks again Sheila Smedley

15 ottobre 2024
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Risposta di intuECO Ltd

Dear Sheila,

Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, as we strive to provide the best service possible.

If there’s anything else we can do for you, please don’t hesitate to reach out.

Valutata 4 stelle su 5

Cavity Wall insulation

Cavity Wall insulation - completed well.

Although I was unhappy with the survey process (due to photos of the inside of my house being necessary apparently, but which I felt was an invasion of privacy) and then 6 weeks to wait for the actual installation, the crews who did the job (installers, electrician, roofers) were professional, positive and friendly.

For 5 stars, I think the installers need to use suction to clear up the mortar and the blown fibres, rather than washing it all off with a hose ! Also email and text reminders would be beneficial for all of the necessary work.

I am sure though that I have immediately felt the benefit of this insulation with the house retaining warmth for longer. And it’s about time I got something for nothing from HM Govt :)

16 settembre 2024
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Risposta di intuECO Ltd

Dear Robsta,

Thank you for taking the time to share your feedback. We’re glad to hear that aspects of your experience were positive, but we also understand that we didn’t fully meet your expectations in some areas. Your insights are important to us, and we’ll be reviewing your comments carefully to ensure we continue to improve.

If you have any specific suggestions or if there’s anything we can do to enhance your next visit, please don’t hesitate to reach out to us directly. We value your business and hope to have the opportunity to provide you with an even better experience next time.

Valutata 5 stelle su 5

I had Mohammed Bilal (Birmingham Team)…

I had Mohammed Bilal (Birmingham Team) to fit me a new boiler. I have to say, absolutely fantastic service. Not only very professional but also very friendly and went out of his way to be helpful. I am never one to write reviews but very pleased and happy definitely recommend him

11 ottobre 2024
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Risposta di intuECO Ltd

Dear Misl,

Thank you so much for your kind words and for sharing your experience with us. Hearing this truly means the world to our team.

Your feedback is not only incredibly encouraging but also a reminder of why we do what we do. We’re so glad we could make your experience a great one, and we’re excited to continue exceeding your expectations in the future!

If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thank you again for your amazing support!

Valutata 4 stelle su 5

Hive and Alexa won't work

My boiler was installed by a helpful team of three who went the extra mile. Unfortunately my Hive, Alexa and home auto routines won't work with the new thermostat which has no app (really) but apparently i can put my Hive thermostat back, it's a simple job, np.

9 ottobre 2024
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Risposta di intuECO Ltd

Dear Andy,

Thank you for taking the time to share your feedback. We’re glad to hear that aspects of your experience were positive, but we also understand that we didn’t fully meet your expectations in some areas. Your insights are important to us, and we’ll be reviewing your comments carefully to ensure we continue to improve.

If you have any specific suggestions or if there’s anything we can do to enhance your next visit, please don’t hesitate to reach out to us directly. We value your business and hope to have the opportunity to provide you with an even better experience next time.

Valutata 5 stelle su 5

I enquired about a free boiler grant

I enquired about a free boiler grant. A representative (Owen Oxley) came out to see me and was very professional. He explained the whole process and said that I qualified for not only a boiler but loft insulation, extraction, trickle vents and new radiator valves.

Within two weeks, the loft insulation and vents were installed, and a week later, the boiler went in. Mohammad Bilal and his team did a fantastic install.

I cant recommend this company, and the employees I dealt with highly enough.

9 ottobre 2024
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Risposta di intuECO Ltd

Dear S Lennox,

Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, as we strive to provide the best service possible.

If there’s anything else we can do for you, please don’t hesitate to reach out.

Valutata 5 stelle su 5

Mohammad Bilal and his team from…

9 Thoresby close
Mohammad Bilal and his team from Birmingham have done an Excellent Job clean and tidy work very happy with the team that came.
explained in detail how boiler and controls work. And all rubbish removed from site highly recommended
5 stars to Mohammad Bilal

8 ottobre 2024
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Risposta di intuECO Ltd

Dear Gabriel,

Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, as we strive to provide the best service possible.

If there’s anything else we can do for you, please don’t hesitate to reach out.

Valutata 5 stelle su 5

Amazing customer service.

The service I received from this company was AMAZING! They explain everything in detail and let you know exactly how work will be completed. They attended at the time that was agreed and were absolutely sweet. I'm so happy that they delivered what they promised. I would definitely recommend using this company.

10 luglio 2024
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Risposta di intuECO Ltd

Dear Rosir,

Thank you so much for your kind words and for sharing your experience with us. Hearing this truly means the world to our team.

Your feedback is not only incredibly encouraging but also a reminder of why we do what we do. We’re so glad we could make your experience a great one, and we’re excited to continue exceeding your expectations in the future!

If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thank you again for your amazing support!

Valutata 4 stelle su 5

Was skeptical after reading the reviews…

Was skeptical after reading the reviews and we had a slight delay in getting installed, however, the service was excellent and the continual communication was appreciated. The install itself went smoothly, and the guys were very professional.

26 settembre 2024
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Risposta di intuECO Ltd

Dear Sharon,

Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, as we strive to provide the best service possible.

If there’s anything else we can do for you, please don’t hesitate to reach out.

Valutata 1 stelle su 5

Mrs B

I was waiting for them to change our boiler but until now not been done yet keep in calling them and they always say they will call back but until now i did not received any call from them they said it was been done but why should i be calling them if it is done? Keep on waiting and calling them they do not even bothered to make an action about it

26 settembre 2024
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Risposta di intuECO Ltd

Dear Pat,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience with us was not as expected. We strive to provide excellent service, and it’s clear we missed the mark with yourself.

We would love the opportunity to learn more about what happened and see how we can make things right. Please feel free to reach out to us directly so we can address your concerns and work towards a solution.

We value your feedback and hope to have the chance to improve your experience with us in the future.

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