Daren was very polite, efficient and really nice to talk to! He quickly figured out what was wrong with our heating unit and knew exactly what needed to be done to fix it. He took pictures of the issu... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Glen identified and solved longstanding issues I had with heating and hot water , told me which parts were needed, and submitted a report to ensure things were in order for my next visit. These repair... Leggi di più
Kieran was knowledgeable, polite and friendly and he got the issue resolved efficiently and took the time to explain what he had done and what I would need to do next to be able to top up my credit.... Leggi di più
Kieran came over to fix the hot water in our new build flat. He was professional and quick, and the winter should be much more enjoyable now!
Dettagli dell'azienda
- Fornitore di energia
- anche in
- Azienda di utenze domestiche
- Azienda specializzata in energia termica
- Fornitore di energia pulita
- Ingegnere
- Soluzioni e attrezzature energetiche
Scritti dall'azienda
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Scritti dall'azienda
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Informazioni di contatto
Studio 4, Stuart House, PE1 5DD, Peterborough, Regno Unito
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk
Winter updates you don't want to miss
4,7
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Lirim Seci was very professional and…
Lirim Seci was very professional and very efficient - great service
28 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for leaving Lirim a review, much appreciated!
Insite Energy is the best company
Insite Energy is the best company. Luke did a wonderful job . He also explained about the issue and how he fixed it.
28 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your kind feedback and for taking the time to leave Luke a review! Much appreciated!
Good job Lerim Seci!
Lerim Seci, thank you for a smooth and quick check on our boilers!
28 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Lirim a review.
Luke is Excellent!
Luke has been absolutely excellent throughout. He was professional, helpful, responsive and made the whole process much easier for us. Communication was clear and efficient, and he was always willing to help whenever we had a question or needed support. We really appreciate the excellent service Luke provided and would highly recommend him.
27 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your kind feedback and for taking the time to leave Luke a review. Much appreciated.
Lirim Seci
Lirim Seci - professional, friendly and efficient experience. Thank you.
27 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Lirim a review. Much appreciated!
Superb service
Superb service. Within 48 hours got an engineer to come visit. And Luke was fantastic. Polite, punctual and considerate about shoes in the house etc. and he fixed the boiler in quick time. Couldn’t ask for more
26 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your kind feedback and for leaving Luke a review!
Luke came over to check out my heating…
Luke came over to check out my heating unit. He’s possibly the most efficient servicer ever! Found a problem with the heating unit straight away and ordered a replacement part. Thanks Luke!
26 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Luke a review. Much appreciated!
Welcome email received after 20days…
Welcome email received after 20days from submitting my movein form this was after 5 phonecall enquiries+ 3 whatsapp enquiries + 2 email enquires that were never responded. Wasted so much time on this.
Finally got my account created when the issue was elevated to the senior team to chase the account team. I sincerely appreciate the customer service team for chasing the account team, they have been really helpful at least..
25 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave your review and for sharing your feedback. We appreciate all feedback as it helps us understand where we can improve. We're pleased to hear that our Customer Service team were able to support with your query by chasing the account team.
Unfortunately, based on the information provided, we have been unable to identify your account or locate the interactions you have referred to. If you could provide the details requested via Trustpilot, we would be happy to pass this information to the relevant team for a further review and investigation.
We value your comments and look forward to hearing from you so we can look into this matter further.
Kind regards
Team Insite
Risposta di Insite Energy
Thank you for your kind feedback and for leaving Peter and Daniel a review!
Risposta di Insite Energy
Thank you for taking the time to leave Daniel a review!
Thank you to Cohen for his…
Thank you to Cohen for his professionalism and help today on the visit.
25 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thanks for taking the time to leave Cohen a review!
Thank you Luke!
24 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your review!
Lirim Seci came and did an inspection…
Lirim Seci came and did an inspection and was so lovely and thorough - would really recommend him !!
21 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your feedback and for leaving Lirim a review.
Lirim Seci did a fantastic job!
Lirim Seci did a fantastic job!! Lovely person very professional and clean and helpful!
21 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Lirim a review.
Luke and lirim done an amazing job
Luke and lirim done an amazing job
20 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Lirim and Luke a review. Much appreciated!
Kieran was exceptional
Kieran was exceptional! He fitted a new meter exceptionally well and fast, amazing service. He was so kind and respectful.
19 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your kind words and for leaving Keiran a review!
Very happy
Luke was excellent, very helpful and efficient. He explained what the issue was and needed to be done and got it all working in half an hour.
19 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thanks for your feedback and for taking the time to leave Luke a review.
Lirim seci was a good and polite
Lirim seci was a good and polite
19 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your review! Much appreciated.
Great Job!
I had a great experience with Lirim Seci. He provided an excellent service and fantastic customer service from start to finish. The job was completed quickly, professionally, and everything was left clean and tidy. I’m very happy with the service and would definitely recommend Lirim Seci to anyone looking for a reliable and professional service.
18 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your kind feedback and for leaving Lirim a review.
Lirim seci
Lirim seci, a polite and friendly person.
Very professional and warmly.
Great service done quickly and well.
18 agosto 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Lirim a review. Much appreciated!
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