Daren was very polite, efficient and really nice to talk to! He quickly figured out what was wrong with our heating unit and knew exactly what needed to be done to fix it. He took pictures of the issu... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Glen identified and solved longstanding issues I had with heating and hot water , told me which parts were needed, and submitted a report to ensure things were in order for my next visit. These repair... Leggi di più
Kieran was knowledgeable, polite and friendly and he got the issue resolved efficiently and took the time to explain what he had done and what I would need to do next to be able to top up my credit.... Leggi di più
Kieran came over to fix the hot water in our new build flat. He was professional and quick, and the winter should be much more enjoyable now!
Dettagli dell'azienda
- Fornitore di energia
- anche in
- Azienda di utenze domestiche
- Azienda specializzata in energia termica
- Fornitore di energia pulita
- Ingegnere
- Soluzioni e attrezzature energetiche
Scritti dall'azienda
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Scritti dall'azienda
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Informazioni di contatto
Studio 4, Stuart House, PE1 5DD, Peterborough, Regno Unito
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk
Winter updates you don't want to miss
4,7
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Engineer was quick efficient very…
Engineer was quick efficient very pleasant and fixed my issue with the meter. Thank you Darren!
16 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Darren a review!
Lirim and Adam are very kindly
Lirim and Adam are very kindly . they do well for everything.
16 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thanks you for taking the time to leave Lirim and Adam a review. Much appreciated!
Thank you
Thank you, Darren and Reece, for providing an excellent servicing and explaining how to switch on and off the heating system. They were punctual, friendly and nice. Now I'm all ready for the colder season. Thank you again!
15 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your kind feedback and for leaving Darren and Reece a review!
They rob you blind
They rob you blind. Prepaid system with no choice of supplier keeping you captive. Standing charge alone is £50 per month! Up 15% in under two years in our development. Now multiply that across 300 flats... scandalous. No oversight and no Ofgem protection. System so interdependent that one resident fiddling with their unit a bit too much affects everyone else’s. No energy saving mechanism in place and no cooling system in the summer. We lost count of the number of times their online portal doesn’t work leaving residents with no hot water or heating in a limbo trying to top up. So all in all, a pretty dire product and services which they charge us £200k plus a year for. Yet, they have the audacity to get their maintenance team to push for positive reviews on this platform in return for one pound a review… Justifications that wouldn’t survive five minutes of scrutiny. This should be illegal.
14 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to share your feedback. We're sorry to hear about your concerns and appreciate the opportunity to address them.
We have requested further information to help us investigate, however we have not yet received enough information to identify your account or review the specific circumstances you describe. If you contact us directly with your account details, we would welcome the opportunity to investigate these concerns further.
We appreciate that residents may have concerns about energy costs and standing charges. While Insite Energy does not set tariffs, we are happy to explain how charges are calculated and the factors that contribute to the cost of operating a heat network. Further information can be found in our guide to understanding heat network charges on our website here: Insite Energy https://insite-energy.co.uk/residents/help-support/energy-charges/
We are also sorry to hear your comments regarding the online portal and the impact this has had on access to heating and hot water. We take these concerns seriously and would like the opportunity to review the issues you've experienced and determine whether any support or further investigation is required.
In relation to regulation, heat networks are now subject to Ofgem's regulatory framework under the heat network authorisation regime. While the arrangements differ from those that apply to gas and electricity suppliers, the sector is subject to increasing regulatory oversight and consumer protection requirements. Further information about heat network regulation can be found on our website here: https://insite-energy.co.uk/residents/news-insights/the-current-state-of-heat-network-regulations/
We note your comments regarding reviews. Insite Energy values genuine customer feedback and does not provide financial incentives for positive reviews. If you have concerns regarding any interaction you have had with our team, please contact us directly so that we can review the matter further.
As several of the matters raised relate to the operation and design of the wider heat network, there may be aspects that fall outside Insite Energy's responsibility. Insite does not decide on a cooling system for your building, and this should be raised with your building maintenance or heat supplier if necessary.
We take all customer feedback seriously and would welcome the opportunity to fully investigate the matters you've raised. Please contact us directly with your account details so that we can review the issues raised and respond appropriately.
Kind Regards
Team Insite
Lirim Seci great customer service!
Lirim Seci great customer service!
14 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Lirim a review!
Knowledgeable, Professional and Helpful Service
Had a great experience with Lirim servicing my boiler. He was knowledgeable, professional and took the time to explain how to keep my underfloor heating running smoothly. He also gave me some really helpful advice.
14 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Lirim a review! Much appreciated!
Lirim Seci and Adam Ayzel They were…
Lirim Seci and Adam Ayzel They were very helpful and professional. They checked everything thoroughly, explained everything clearly, and answered all our questions. We really appreciated their help.
14 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your kind feedback and for leaving Lirim and Adam a review. Much appreciated!
Lirin seci and Adam ayzal did a great…
Lirin seci and Adam ayzal did a great job at cerulean house very professional thank you
14 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your feedback and for taking the time to leave Lirim and Adam a review!
Cohen was very friendly and helpful he…
Cohen was very friendly and helpful he provided a great service.
11 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Cohen a review. Much appreciated!
Luke and Daniel were great and very…
Luke and Daniel were great and very efficient about fixing out hot water - we had a great experience!
11 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Luke and Daniel a review. Much appreciated!
Great experience with Luke and Daniel!
Had a HIU/ Smart meter system repair/maintenance scheduled planned with the team.
The scheduling was very smooth with the planning team and then the actual visit was also super smooth.
The engineers, ie., Luke and Daniel, showed up exactly at the scheduled time and were super efficient and independent in completing the part replacement and informing the household about the changes/repair.
11 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your kind feedback and for taking the time to leave Luke and Daniel a review.
Peter was excellent and efficient he…
Peter was excellent and efficient he solved my leak. Thanks again.
11 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Peter a review!
Quick and efficient
Darren the engineer fixed the issue in minutes. He was quick and efficient, explained what happened, and solved the problem. Great guy and great work.
10 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Darren a review, much appreciated!
Lovely person
Lovely person, very polite and respectful. Did everything for the service and showed me how to turn on my heating. Would recommend Darren!
11 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your kind feedback and for leaving Darren a review!
Lirim and Adam were super professional…
Lirim and Adam were super professional and quick. Great customer service and good energy. Much appreciated!
11 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Lirim and Adam a review. Much appreciated!
Quick servicing by Luke and Reece
Quick servicing by Luke and Reece
10 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Luke and Reece a review!
Reece and Luke did a great job
9 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Luke and Reece a review! Much appreciated.
The engineer was professional
The engineer was professional, nice and helpful
9 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for your feedback and for taking the time to leave us a review! Much appreciated!
Cohen was amazing very attentive and…
Cohen was amazing very attentive and caring! Couldn’t recommend enough
9 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Cohen such kind feedback!
Very friendly and efficient
Thanks Luke and Reece! Efficient, swift and delightfully friendly service.
9 settembre 2026
Non scritta su invito
Risposta di Insite Energy
Thank you for taking the time to leave Luke and Reece a review! Much appreciated.
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