I worked with Abid while coordinating Innovus’ involvement in a recent Building Safety event and had a really good experience. He stepped in partway through and quickly got up to speed, checking... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Having been through a number of Framework tenders it was good to have an assigned contact from the start of the process. Jessica Hodge was on hand at all times to walk us through the experience and p... Leggi di più
L'azienda ha risposto
I've been working with Mat Price for a while now and he's definitely not afraid of taking on a challenge to get subsidiary company sites to pay their suppliers. It's awful that it has to come to usin... Leggi di più
L'azienda ha risposto
Innovus as a company clearly demonstrate that, 'pleasure in the job puts perfection in the work'. Thanks for being so helpful and for brilliant service.
Dettagli dell'azienda
Scritti dall'azienda
Innovus delivers market-leading services and expertise to the property sector. With over 25 years of industry experience, we have become an established, trusted partner to a range of businesses, including FTSE 100 companies, national property developers, institutional investors, and property management companies. With dedicated teams in Business Services, Building Solutions, Asset Management, and Facilities Management, we are here to support your business in achieving its goals. We pride ourselves on delivering simple solutions to complex problems.
Informazioni di contatto
11 Queensway, BH25 5NR, New Milton, Regno Unito
- www.innovus.co.uk
4,6
Eccellente
423 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 35% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Service Request Satisfactorily Dealt With
I raised a service request and it Lily dealt with it within 24 hours. Very much appreciated.
6 maggio 2026
Risposta di Innovus
Glad to hear you were well supported by Lily and the experience was positive. We appreciate you taking the time to share it.
Risposta di Innovus
Glad to hear you were well supported and the experience was positive. We appreciate you taking the time to share it.
Great experience with Mat Price
Great experience with Mat Price—he responded incredibly quickly and provided all the information I needed without any hassle. Really efficient and helpful. Thank you!
27 aprile 2026
Non scritta su invito
Risposta di Innovus
Thanks for your feedback Danielle, really good to hear you had a positive experience.
Very friendly professional staff
20 aprile 2026
Risposta di Innovus
Thank you for your feedback.
We really appreciate you taking the time to share your experience with us.
EMMA was very very empathetic and…
EMMA was very very empathetic and understanding.Was nice to get through without long holding time.
17 aprile 2026
Risposta di Innovus
Thanks for your feedback.
It is good to hear you had a positive experience with the support you received.
The only way to get some of First Port to pay!
I've been working with Mat Price for a while now and he's definitely not afraid of taking on a challenge to get subsidiary company sites to pay their suppliers. It's awful that it has to come to using parent company influence, but without it, we would be far worse off. Thanks Mat!
1 aprile 2026
Non scritta su invito
Risposta di Innovus
Thank you for your review, it really means a lot to us. Please don't hesitate to get in touch if there is anything else we can help with.
Exceptional service
The service Samantha provided was exemplary in fact beyond my expectation. She deeply researched the issue communicated regularly and implemented a pragmatic solution
10 aprile 2026
Non scritta su invito
Risposta di Innovus
Thank you so much for your kind words, they really do mean a lot to us all. We are thrilled to hear you had such a positive experience and we look forward to working with you again.
Risposta di Innovus
Thank you for your review, we really appreciate you taking the time to share your experience. We look forward to working with you again!
I requested for information and got it…
I requested for information and got it in timely manner
30 marzo 2026
Risposta di Innovus
Thank you for your review, we are glad we could help. Please don't hesitate to get in touch if you need anything else.
Good interaction with Mat Price
Good interaction with Mat Price - he was very helpful and provided me with all the information I needed - gave me some good background information too. Very nice guy!
31 marzo 2026
Non scritta su invito
Risposta di Innovus
Thank you so much for your lovely review, it really means a lot to us. We are so pleased you had a great experience and we look forward to working with you again!
Ongoing issues
Ongoing issues, poor management, no accountability
I’ve had an ongoing dispute with Innovus over the past 6 months and the experience has been extremely frustrating.
Despite raising serious concerns including fire safety issues (non-compliant doors, missing seals), dangerous external lighting left unresolved for over 2 years, overgrown vegetation attracting pests, and exposed/dangerous electrical elements — little to no action has been taken.
At the same time, they’ve been quick to enforce lease conditions selectively, refusing retrospective consent for an EV charger while ignoring far more serious safety concerns within the building.
Communication has been poor, responses are repetitive and dismissive, and there seems to be no accountability or urgency when it comes to resident safety.
Overall, very disappointing management from a company responsible for maintaining standards.
13 ottobre 2025
Non scritta su invito
Risposta di Innovus
Dear Mr Robinson, thank you for your review. We are aware of the concerns you have raised in respect of the management of the development by your Resident Management Company and note you have since raised formal complaint to ourselves which we will respond to in accordance with our complaints process.
Big thank you to Michelle (the American lady!)
I would like to thank Michelle (the American lady), who has helped me immensely in finding solutions to our sale enquiries. She has helped in moving our sale along and I will always be incredibly grateful. She went above and beyond and I would like Innovus to recognise and reward the incredible hard work.
31 marzo 2026
Non scritta su invito
Innovus is part of the First Port Group
Innovus is part of the First Port Group
First Port are the worst of the worst. They fail to respond, often to question asked 10 or more times. Total silence
You can't get through on the phone. Messages go unanswered
Charges are excessive
Their processes are rigid and no great care of customers needs
27 marzo 2026
Risposta di Innovus
Thank you for your review and comments. We are sorry to hear of your experience and we take all feedback seriously.
For clarity, Innovus is a Group of Companies that is independent from First Port. The only link is a shared parent company. Innovus treat all clients, including First Port, the same, including service and pricing. Innovus welcome transparent reviews from all of our clients and we are open to receive comments and feedback that is publicly shared, including the use of Trustpilot.
If you would like to speak to us directly about your particular circumstances and any further clarification on your comments, please contact us at generalenquiries@innovus.co.uk
Lion Mews
Lily Tingle did a great job for us in difficult circumstances.
26 marzo 2026
Non scritta su invito
Risposta di Innovus
Thank you so much for your kind words, they really do mean a lot to us. We are pleased we could help and we look forward to working with you again!
Helpful but Far Too Slow
The response I received was helpful and addressed my issue, but it took quite a long time — about 1–2 weeks to get a reply by email. That delay felt excessive and could definitely be improved.
25 marzo 2026
Risposta di Innovus
Thank you for your review and comments. We are pleased to hear your issue was resolved and we are sorry that our response times did not meet your expectations on this occasion. We take all feedback seriously and will use this to help us improve our service. If you would like to discuss anything further please do not hesitate to contact us at generalenquiries@innovus.co.uk
Risposta di Innovus
Thank you for your lovely review, it really means a lot to us. We look forward to working with you again!
I can only express my gratitude for…
I can only express my gratitude for working with Innovus. They are punctual and reliable in dealing with management affairs, yet flexible whenever it is possible and reasonable to be so.
23 marzo 2026
Risposta di Innovus
Thank you so much for your wonderful review, it really does mean a lot to us all. We look forward to continuing to work with you!
Luke was very helpful and polite
23 marzo 2026
Risposta di Innovus
Thank you for your kind words, they really mean a lot to us. We look forward to working with you again!
This company have such an appalling…
This company have such an appalling misleading and unhelpful site/website. As someone who is registered with them I cannot access my account and when I receive a password to renter my account it doesn't work....
20 marzo 2026
Risposta di Innovus
Thank you for your review and comments. We are sorry to hear you have had difficulty accessing your account and we apologise for any frustration this has caused. We would like to help resolve this for you so please do not hesitate to contact us directly at generalenquiries@innovus.co.uk and we will do our best to assist.
Customer service excellent
Customer service excellent. Issue resolved quickly and efficiently.
19 marzo 2026
Risposta di Innovus
Thank you for your great review, it really means a lot to us. We look forward to working with you again!
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