Inner Wolf Recensioni 

498
•
TrustScore 1.5 su 5

1,4

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

PLEASE SEE UPDATE BELOW. Placed order 6 days ago. Heard nothing. Rang 16 times. Left voicemails. Have now emailed to ask for cancellation and refund. Let’s see what happens…(will report back)... Leggi di più

Valutata 1 stelle su 5

Appalling communication. Placed an order just shy of a month ago, took money but was never dispatched. Needed the order asap and left plenty of time, ordering it two weeks before it was required, thi... Leggi di più

Valutata 1 stelle su 5

DONT USE ordered product over a month ago numerous phone calls, no one ever answers left my name, number and asked for a call back still waiting…. Sent emails no reply have taken my money and received... Leggi di più

Valutata 1 stelle su 5

Order two leads for my young dog. Received confirmation of my order but after that nothing. Tried calling, emailing two different addresses and nothing! I wished I had read these posts before as custo... Leggi di più

Dettagli dell'azienda

  1. Negozio di animali

Scritti dall'azienda

We understand that these reviews do not create a good impression of our service but it is not a true reflection of our overall service. Sending out over 600 orders a month this accounts for less than 1% of our total orders despatched in good time and without issue.. However, we are working to avoid these issues in the future. Being a small business, also running a shop alongside the website, we cannot always answer every phone call and email and some are missed but never intentionally. Many customers go away quietly happy and to not feel the need to jump on and leave reviews. Thank you for reading.


Informazioni di contatto

1,4

Pessimo

TrustScore 1.5 su 5

498 recensioni

5 stelle
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1 stella

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1,4

Tutte le recensioni

(498)

0 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Officially in liquidation - still trading until 17.18 today, now not…what worked for me….

Like many since end May, ordered, no goods! Multiple failed contact attempts. Officially in liquidation, creditors contacted, but still selling on line (a Civil Offence while in liquidation) until this evening. No longer listed as Maelson distributor. challenged Quantuma this afternoon - website is now down.

Keep any evidence of online selling May/June/July - left in your basket, we’ve not heard from you in a while…..

Email customer services - get the auto response. Telephone, note the voicemail message keep records.

You’ll need them as evidence to: detail on Citizens. advice Website:

Ask your bank for chargeback - Debit Card
Contact your credit card company ask for the equivalent - if you’ve had chargeback notify the liquidators you’re not a creditor non responses might disadvantage others out of pocket.

Report them Inner Wolf K9Wild ( registered for both online and premises based retail to Leicestershire Trading Services & Action Fraud - include and keep any emails and evidence of trading.

I put the same Maelson crate in the basket last week, got two email reminders, unsubscribed still got a we haven’t heard from you in a while 2/7. This is the same Maelson Crate ordered 18/5, verbally promised w/c 10/7 which never materialised - still taking money for the same item with a promised 10 day turnaround……shocking, have copied emails to Action Fraud ….and pointed out in response email to Quantuma.
Trading while in liquidation is a civil offence…informed Quantuma will send all emails to The Insolvency Service (effectively the regulator) - this has gone on at for weeks and is a lot of money, and the Director says on here they have 600 online orders a month - some people may still be waiting in complete trust, and some of those orders are a lot of money…

Citizens Advice absolutely best source of advice re getting money back, especially if you don’t get chargeback….good luck - we do have rights, the more noise everyone makes the better.

2 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Not a scam but they have apparently…

Not a scam but they have apparently gone bust but with no indication of such on their website so happily let me place an order which was £640 that I will struggle to get back and likely won’t. WTH, I’m veeeeery upset 😞. Please do not use their website!

27 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Zero stars.

Zero stars.

Spent £355.00 on a dog trailer, delivery should have been within 3 days! Chased with a query and got told within ten days. My gut said do a chargeback and I should have.

Today I received the liquidation notice and can’t figure out if they’re just a bunch of scamming mother lovers or if this was a legit business gone bad.

Will be keeping an eye out to see if the directors setup again so I can send a bailiff to collect what’s owed.

27 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Liquidation without informing us and no refunds received

Company has gone into Liquidation but the website is still running as normal. I ordered a £200 large dog crate over a month ago. I chased after 10 days and they said they were waiting for it to come from Germany. I was going to have it the week after - or did I want a refund. I said I'd be happy to wait a week. Now it still hasn't arrived and now I received an automated email they have gone into liquidation. No refund??? The website should be taken down immediately so nobody can order with them.

27 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Ordered a soft dog crate which was…

Ordered a soft dog crate which was subjected to a 10 working day delivery time. After this time delay I emailed Inner Wolf asking if they notified when delivery will be made and I received the following "It is with regret to inform you that we've had make the difficult desicion to close Inner Wolf with immediate affect.

After 10 working days had passed I asked Inner Wolf would they contact to inform me of predicted despatch date. The order was placed on 6th June and monies taken for the order in excess of £100. In reply I received the following via email auto response:-
It is with regret to inform you that we've had make the difficult desicion to close Inner Wolf with immediate affect.

Any enquiries please contact the liquidator, Quantuma Advisory Limited.
I notified my bank re chargeback to credit card. I notice that online the company appears to be trading.

6 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

If I could choose zero I would

If I could choose zero I would! Don’t bother ordering from this company. No contact whatsoever despite leaving a dozen voicemail messages at least and emails. Ordered boots and not received weeks later. Have now taken up with my credit card company

24 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Possible scam site. no response from Inner Wolf

I have made too many attempts now to get a response from Inner Wolf after reporting a purchase that has not been received. I have left phone messages and emails but no one has ever bothered to return any communication and/or refund me for the missing acme dog whistle. I have now come to the conclusion that this must be a scam site.

13 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

MegaWow

Wow. So all along we all knew that something was seriously wrong with this company which has taken our money and not delivered goods, and now I see they have gone in to liquidation apparently. Makes me wonder how they have the nerve to have that column on the right of the page saying that although the reviews look bad they’re alright really. Yeah right. Lots of fuming customers. Hope that we all get our money back somehow.

21 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

What a let down

Put an order in on 2nd June, heard nothing from them. Tried calling and sending emails but nothing except today I have received an email stating they have gone into liquidation.

20 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Gone bust dont order

Ordered some stuff through them and came fine, went to do a second order two weeks ago and have not received anything. emailed them, today and was sent an instant automatic reply saying they've ceased business. No communication on this or sign that I will get my money back

9 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Do not order online you won’t get your order

Order two leads for my young dog. Received confirmation of my order but after that nothing. Tried calling, emailing two different addresses and nothing! I wished I had read these posts before as customer service is appalling. so many people have had their money taken and nothing to show for it. Will be reporting to any relevant bodies and hoping my bank will reimburse. This company needs to stop trading.

7 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Liquidation

It's gone into liquidation you get an auto response when you email him I've contacted action fraud. Feel free to do the same.

19 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

I would also give zero stars as all the…

I would also give zero stars as all the reviews below I have not received my order and it’s been over 2 weeks now. You don’t get a response from emailing or phoning them either. I am furious. Can anyone advise me what to do next please .

4 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

DO NOT USE YOU WILL NOT RECEIVE YOUR ORDER

I am only leaving a 1 star review as I am unable to leave 0 stars, NEVER EVER give this company your money. I ordered an item online on 18th May, never received a dispatch date or estimated delivery date, check my order status and it just says processing with no further updates since 21st May!!!!!!!!!! Tried to call the shop several times no one EVER answers and no one responds to voicemails I have also sent several emails, the last one threatening to launch a fraudulent claim with my bank if I don't receive a response, that still didn't prompt a response or delivery of my item so I have now raised a fraudulent claim with my bank and they are investigating this. Absolutely disgraceful service and they do not deserve anyone's money.

18 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

If I could give zero stars I would

If I could give zero stars I would. Ordered an expensive product and 1-3 days despatch plastered all over their website. Two weeks passed, nothing so I emailed and they said for this product allow 10 working days. Despite numerous further emails and leaving a phone message, not heard a thing. I have now emailed to cancel my order but judging from the other reviews I shall end up suing them for the money back via HMCTS.

12 giugno 2024
Non scritta su invito

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