I Love Fancy Dress Recensioni 

236
TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

Having had a problem caused entirely by the delivery company (i.e. not I Love Fancy Dress) the customer service support in getting the issue resolved was impressive. I got helpful responses to both a... Leggi di più

Valutata 5 stelle su 5

Melanie was super helpful, both with the order and sorting out a little issue we had, she was super fast, kind and helpful and lovely to chat to on the phone. Thank you!

Valutata 5 stelle su 5

These guys are real life savers! I got let down by another company & these guys went above & beyond especially Melanie. I hadn’t realised that due to covid they only did click & collect from their s... Leggi di più

Valutata 5 stelle su 5

They were so good dispatched on time and good communication. Royal mail messed up so didn't get item in time (totally royal mail fault) but ilovefancydress helped me right away and was so apologetic... Leggi di più

Dettagli dell'azienda

  1. Negozio di costumi

Informazioni fornite da varie fonti esterne

We aim to provide quality and affordable costumes for all, and are happy to rectify any problems - so if you do have any issues please contact us first before leaving a review!


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

236 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(236)

18 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Wow i was shocked at how fast it was…

Wow i was shocked at how fast it was delivered i was panicking it wouldn't come in time . Came day after so many thanks. There was a slight problem with Childs out fit 2 things missing i messaged straight away they couldn't apologise enough and sent the missing piece out straight away . Thank you so much. I always buy my fancy dress from theses great costumes, reasonable prices and look fantastic. I buy 6 outfits a years as I take my disabled brother away and they do a fancy dress night and we've won 6 free weekends so thanks again

10 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Customer service is incredible

This is the second time I have used this store. I will say the website is not very good if you want to click and collect, it never seems to let me get past the sign in stage. However I have called up both times and there is always someone very helpful and friendly on the end of the phone who seems to go above and beyond to help and make sure I got what I needed within lightning speed. I will not shop anywhere else for fancy dress needs from now on. Customer service is incredibly good, it is nice to be greeted by a friendly, helpful person. Thank you very much.

5 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Super-fast help via email

I would like to thank Melanie for helping me out via email with a product that was unavailable. She very quickly responded and resolved the issue for me which was a bit of an emergency for a party. Thanks again. Highly recommended!

22 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

Great customer service. Went into the shop on the Tuesday for a last minute halloween costume. Told them what I needed and they were happy to find it there and then for me even though they were so busy for Halloween. Exemplary customer service. Will be using again for sure.

29 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service. Fast delivery, quality product, excellent price, efficient, communication updates, very happy customer, will use again.

15 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

Negative: Accidental purchase and company made sure to send the item.

Made an accidental purchase and then immediately rejected the purchase. However, the seller made all efforts to ensure they were able to get my money and send the item.

Terrible customer service and requested an extra charge to return the item. Do not purchase from them at all costs.

19 maggio 2024
Non scritta su invito
Logo di I Love Fancy Dress

Risposta di I Love Fancy Dress

Hello,

Thank you for your feedback. 
I regret to hear about this. Regrettably, the item has already been dispatched. Our team diligently strives to expedite all orders. A "can't cancel" notification will be sent, providing you with the option to refuse the parcel upon delivery. If you are unavailable, you are welcome to return the item to us for a refund.

Kindest regards,
Support Team

ilovefancydress

Valutata 5 stelle su 5

Fantastic!

Fantastic, I visited the click and collect pick up point as needed last minute accessories for my son's World Book Day costume and the lady sold me the last wig available which was on display and some face paint, saved me a lot of stress and hassle trying to get these items elsewhere! Thank you!

5 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Wow what fantastic service

Wow what fantastic service. Great choice with good prices to match.

Can’t believe how fast their delivery was and in excellent condition on arrival.

10/10 overall
William

28 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent

Excellent!
Superb customer service…I ordered the wrong size in error and emailed straight away. As it was late at night, I received a polite automated reply. The next morning I was informed that the size had been changed and the order was on its way. Much appreciated as this was my mistake.

23 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Over and above

I live nearby and I did not realise it was click & collect only. However, the lovely lady on reception went to a lot of trouble, asked what I wanted and located it in the warehouse. Thank you!

19 febbraio 2024
Non scritta su invito
Valutata 1 stelle su 5

Very disappointed

Very disappointed, the only thing I received was a black cape, I did not get the rest of my order, hat, bow-tie and wand. Very disappointed grandchild, I will never recommend this seller.

24 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great experience

Great experience. Ordering was simple. Accommodating and helpful staff. Would highly recommend this company. Extremely pleased that they are local.

19 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great, fast service from Melanie

Thank you so much to Melanie. Absolutely saved the day for me with her help getting a last minute viking costume for my son. He loved the costume. Especially the additional viking hat Melanie recommended for him. He wore both hats together! The costume is good quality and really reasonably priced. I will definitely be a repeat customer.

4 gennaio 2024
Non scritta su invito

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