I Love Fancy Dress Recensioni 

237
TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

Melanie was very helpful and she was always quick to respond to any questions I had, which made it a pleasure to make my purchase. I cannot fault the level of service and would certainly look at usi... Leggi di più

Valutata 5 stelle su 5

Having had a problem caused entirely by the delivery company (i.e. not I Love Fancy Dress) the customer service support in getting the issue resolved was impressive. I got helpful responses to both a... Leggi di più

Valutata 5 stelle su 5

These guys are real life savers! I got let down by another company & these guys went above & beyond especially Melanie. I hadn’t realised that due to covid they only did click & collect from their s... Leggi di più

Valutata 5 stelle su 5

They were so good dispatched on time and good communication. Royal mail messed up so didn't get item in time (totally royal mail fault) but ilovefancydress helped me right away and was so apologetic... Leggi di più

Dettagli dell'azienda

  1. Negozio di costumi

Informazioni fornite da varie fonti esterne

We aim to provide quality and affordable costumes for all, and are happy to rectify any problems - so if you do have any issues please contact us first before leaving a review!


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

237 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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4,5

Tutte le recensioni

(237)

19 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Fantastic customer service by Chloe and…

Fantastic customer service by Chloe and Team ILFD. made very specific and rather complicated requests for product information and all was resolved quickly and professionally by Team ILFD. I highly recommend ILFD and will be a loyal customer in future. 5 STARS!!

9 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Ordferd 90 cowboy hats for a party.

Ordferd 90 cowboy hats for a party.
Absolutely brilliant, good quality party hats !!!
Hats came on time, quicker than I thought. Melany at customer service is a star, sorts you at in seconds and simply gets it done fast. Highly recomend this company and their price is good too. Don't think twice

4 febbraio 2022
Non scritta su invito
Logo di I Love Fancy Dress

Risposta di I Love Fancy Dress

Hello Oren, thank you for taking the time to leave us such a great review! We do really appreciate it.
Kind regards
I Love Fancy Dress Customer Service Team.

Valutata 5 stelle su 5

Top Hat with Bunny ears

Great service and Superfast (Free) Delivery from this Company.Hat is well made and great Value, I chose this Company at Random,Top Marks to their Team

2 febbraio 2022
Non scritta su invito
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Risposta di I Love Fancy Dress

Thank you for taking the time to leave us a review, we do appreciate it.
Kind regards
I Love Fancy Dress Customer Service Team

Valutata 5 stelle su 5

Very quick and clear replies

Very quick and clear replies, had my issue sorted within an hour!

20 gennaio 2022
Non scritta su invito
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Risposta di I Love Fancy Dress

Hi Ellie,

Thank you for taking the time to leave us a review. We do really appreciate your kind words, and I am happy we resolved your issue quickly and effectively!

Kind regards
ILFD Customer Service Team

Valutata 5 stelle su 5

SILLY OLD SANTA

‘I Love Fancy Dress’ supplied a superb Santa Outfit which delighted me and got many compliments from my friends.
Unfortunately I lost a fur topped boot gaiter which without hesitation they replaced for me so that I am ready for next Decembers travels.
As thanks I penned this poem for them:-

SILLY OLD SANTA
Silly old Santa during his Xmas banter
Lost his fur gaiter, discovered much later
But ‘I Love Fancy Dress’ resolved his mess
Replaced his boot top from their boot top shop
He says ‘Thankyou’ through and through
The kids next year will be content
From your action he sees so heaven sent
Now his suit is no more deplete
To return happy smiles to Watford’s High Street.

Santa martin.

19 gennaio 2022
Non scritta su invito
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Risposta di I Love Fancy Dress

Hi,

Thank you so much for the fantastic review, and your awesome poem. It was a pleasure to help, and I hope to hear from you again in the future.

Kindest regards
ILFD Customer Service Team

Valutata 5 stelle su 5

Ordered a fancy dress outfit and the…

Ordered a fancy dress outfit and the address was entered in incorrectly (my fault) and these guys storted it very promptly gave me a courtesy call
Very impressed

19 gennaio 2022
Non scritta su invito
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Risposta di I Love Fancy Dress

Hi Michael,

Thank you for taking the time to leave us a review.
I am so pleased we were able to assist you.

Kindest regards
ILFD Customer Service Team.

Valutata 5 stelle su 5

Excellent company and customer service

I spoke with Melanie in customer service to order a costume for a stag doo, she was very polite friendly and couldn't do enough for me. I was very very happy with the customer service i received. Can't recommend this company enough.

17 gennaio 2022
Non scritta su invito
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Risposta di I Love Fancy Dress

Hi James

Thank you for your lovely review. I am so pleased I was able to help you, we always go the extra mile for our customers, great customer service is very important to us here.
Kindest regards
Melanie
ILFD Customer Service Team.

Valutata 5 stelle su 5

Wow wow and wow!👍👍👍

Wow wow and wow!! Sooo helpful and friendly over the phone when choosing my order. Better prices than anywhere else I could find and as a cherry on the cake the delivery arrived before midday the following day.
Costume parts that arrived were well packed and of a good quality. Big thank you and thumbs up on this company. They don't cut corners or sell cheapo made items. Great service, great products, great prices and great delivery 👍👍👍😁

14 gennaio 2022
Non scritta su invito
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Risposta di I Love Fancy Dress

Hi Lee,

Thank you for leaving us such a wonderful review!
I am so pleased we were able to help, and get the order to you fast.
We look forward to hearing from you again in the future.

Kindest regards
ILFD Customer Service Team.

Valutata 1 stelle su 5

Wish I'd listened to previous reviews before ordering!

Ordered a costume and paid for next day delivery.
By 10am next morning, still no dispatch email. I call ILFD to be told it hasn't been dispatched so obviously won't arrive today. Meaning my disabled son has no costume. Not really good enough and I see from previous reviews, this is not an isolated incident. 😑

30 ottobre 2021
Non scritta su invito
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Risposta di I Love Fancy Dress

Hi Nina

I am so sorry to hear this, I have investigated the issue and sent you an email directly to resolve this for you,
Kindest regards
ILFD Customer Service Team

Valutata 1 stelle su 5

terrible service and lied too.

terrible service and lied too.
Purchased on the 25th as it said on the website order in the next three hours for next day delivery, received email conformation. nothing turned up the next day so called them on the 27th to find out where it was and told my bank didn't release the funds/payment but it has gone through now so will be with me the day after (28th) its now the 29th and i called this morning to be told that it hasn't even been picked out for dispatch. Unbelievable so I cancelled the order but now I'm stuck with no costume for the two parties I'm going too. If you cant deliver then don't promise or advertise the fact you can, and as for the bank scenario and it being dispatched that day (the 27th) why lie? You have let me down and i will never use you again and advise others not too. Sorry but a terrible service topped of with lies.

29 ottobre 2021
Non scritta su invito
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Risposta di I Love Fancy Dress

Hi Dean,
I am so sorry to hear this, I have investigated the issue and sent you an email directly to resolve this for you,
Kindest regards
ILFD Customer Service Team

Valutata 1 stelle su 5

Cancelled my order without telling me…

Cancelled my order without telling me as the item is out of stock (although in stock on their website), and have also kept my money. Thankfully I paid using PayPal so have opened a dispute to get my money back.
Particularly disappointed that they didn't tell me so I've waited over 1 week and now struggling to find a costume as everywhere is either sold out or can't deliver on time.

28 ottobre 2021
Non scritta su invito
Logo di I Love Fancy Dress

Risposta di I Love Fancy Dress

Hi Peter
I am so sorry to hear this, I have investigated the issue and sent you an email directly to resolve this for you,
Kindest regards
ILFD Customer Service Team

Valutata 5 stelle su 5

Great service, great sombreros

Wow! What excellent service! I called ILFD as I wouldn't be able to place my order of 7 multicoloured sombreros before the 4pm cut off for next day delivery (how refreshing to actually be able to speak to someone). The fab lady I spoke with said not to worry, they'd process the order as soon as they received it. By 9.30am the following day, my order had been delivered. Exceptional customer service, I would highly recommend ILFD. Oh, and the hats are absolutely beautiful!

20 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent service & items!

Excellent quality items and a speedy service!

Had an issue with an item not turning up in the first instance - but it was rectified efficiently with great understanding from the staff at ILFD.

Besides that hiccup, the items received were first class in their presentation, made to last and definitely served its purpose.

I would definitely buy from them again - and I would recommend them to anyone who needs any fancy dress in the future!

Thank you ILFD!

12 marzo 2020
Non scritta su invito
Valutata 5 stelle su 5

quick to rectify any problems

Thanks Gemma At I love fancy dress. for your help over the last week or so.i cant belive how quick you were to replace some missing items especially running up to Christmas. .it's great to deal with a company who has such great costumer service like yours. I will look forward to the next time I require any party outfits etc from yourselves knowing that you care about your customers and I will not hesitate to recommend you to any of my friends and family in the future. Thanks again .

9 gennaio 2020
Non scritta su invito
Valutata 1 stelle su 5

Terrible return policy

Brought an item for £8.99. Have not opened it but I can already see its the wrong colour. I contacted them and they said I can return it but they don't cover return fees. Its more than £6 to return it making it useless to return

31 dicembre 2019
Non scritta su invito

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