completely scam. stay away this ice currency exchange. their website says no fee, fair rate, stress free. its office in ottawa airport is completely opposite. cannot imagine such a company can survive... Leggi di più
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Scopri cosa dicono le persone
We were at the money exchange at Gatwick airport on Wed Apr 16 around 6:30 pm. After talking with the gentlemen we took his advice to change US dollars into pounds (don't bother doing an exchange... Leggi di più
Fantastic. Arrived so quickly AND came in an excellent selection of mixed bills. I ordered from another company previously and despite "selecting" for mixed notes, only received large denominations.... Leggi di più
L'azienda ha risposto
We got ripped off at LAX - they told us there was a one-time fee, but gave us $350 CAD instead of $435 in exchange for $348.65 US, and we were too tired and sleep-deprived to argue! Always check the m... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
International Currency Exchange (ICE) is a retail currency exchange operator, providing Travel Money, Prepaid Currency Cards and other related services. ICE began with one branch at London Victoria Station in 1973 and 40+ years on is proud to be one of the largest retail currency exchange operators in the world, with branches across Europe, America, Asia and Australia. Wherever you see the ICE name, you are assured of a quality service from friendly and informed staff.
Informazioni di contatto
14th Floor, Portland House, Bressenden Place, SW1E 5BH, London, Regno Unito
- +44 (0) 330 123 1432
- uk.help@icecurrency.com
- www.iceplc.com
1,9
Scarso
4K recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di International Currency Exchange (ICE)
Hi Jamie,
Thank you for your great review.
We're so pleased to hear you were happy with our service and will be sure to pass your kind comments onto the team.
Hope you have a fantastic trip!
Thanks,
Lucy
Website quick and easy to use
Website quick and easy to use. Next day delivery as promised.
11 giugno 2021
Risposta di International Currency Exchange (ICE)
Hi Fiona,
Thank you for your 5* review.
We're delighted to hear you were pleased with our ordering site and your currency arrived promptly.
We do appreciate you taking the time to leave us positive feedback.
Happy travels!
Thanks,
Lucy
Don’t bother doing this currently as they have no staff
Don’t bother doing this currently as there wasn’t any staff working when I went to the airport, between 9am and 11am, their ATM also doesn’t give you the option to redeem the prebooked rate
9 giugno 2021
Risposta di International Currency Exchange (ICE)
Hi George,
Thank you for getting in touch.
Unfortunately our branch at Luton Airport has been closed since December last year due to the ongoing pandemic.
We are not currently offering click and collect from this location and our ATMs also do not offer this facility.
The click and collect service has not been available online since March 2020, we have checked the website and can see that it is not currently possible to print off a voucher to obtain a prebooked rate at Luton Airport.
If you have managed to print a click and collect voucher recently then please drop us an email at icedirect.callcentre@icecurrency.com so that we can look into this further.
Thanks,
Lucy
Foreign Currency Purchase
Website extremely easy to use, they offered the best exchange rate I could find.
Service was transparent and fast.
8 giugno 2021
Risposta di International Currency Exchange (ICE)
Hi Joanne
We really appreciate your fabulous review of our Home Delivery Service and are so pleased to hear that you are happy with our rate, website and service.
We so hope that we can be of service to you again in the future.
Thanks
Elaine
I placed order and was very surprised…
I placed order and was very surprised that I got next day delivery
Will ✔
7 giugno 2021
Risposta di International Currency Exchange (ICE)
Hi James
Thank you so much for your wonderful review of our Home Delivery Service. We really appreciate it! If an order is placed by 3pm, Monday to Thursday, the service is next day delivery. Its just orders that are placed in between 3pm Thursday and 3pm Friday will either be delivered Saturday or Monday. As Saturday is not classed as a working day, a 99p fee is charged to guarantee a Saturday delivery.
We do hope that you will use our services again in the future.
Thanks again
Elaine
first class customer Service
first class customer Service, put order in online contacted me next day asking me to send proof of ID because it was a large amount uploaded proof and money arrived next day
6 giugno 2021
Risposta di International Currency Exchange (ICE)
Hi Stan
We really appreciate the excellent 5 Star review of our Home Delivery Service and are very pleased to hear that you are happy with us and our security checks, which we do have to carry out for large orders.
We hope that we can be of service to you in the future.
Thanks
Elaine
Good exchange rate and speedy delivery
Good exchange rate and speedy delivery. can't ask for anything more.
6 giugno 2021
Risposta di International Currency Exchange (ICE)
Hi Morley
Thank you so much for your excellent review of our Home Delivery Service. We are really pleased to hear that you were pleased with the exchange rate and speed of delivery.
We look forward to helping you again in the future.
Thanks again
Elaine
Prompt and reliable service as usual
4 giugno 2021
Risposta di International Currency Exchange (ICE)
Hi Mr & Mrs Lawrence
We really appreciate you leaving us such a wonderful review of our Home Delivery Service and are glad to hear that you are pleased with us.
We do hope that we can be of service to you again in the future.
Thanks
Elaine
Easy to order
Easy to order. Quick dispatch and delivery. Will definitely buy more currency
3 giugno 2021
Risposta di International Currency Exchange (ICE)
Hi Francis,
Thank you for your excellent review.
We're delighted to hear you were pleased with your home delivery order and the currency arrived promptly.
We look forward to being of service to you in the future.
Hope you have a fantastic trip!
Thanks,
Lucy
Good service but rate lower than market.
29 maggio 2021
Risposta di International Currency Exchange (ICE)
Hi Tony
We really appreciate you leaving us a review for our Home Delivery Service. In these unprecedented times we do try and be as competitive as possible and are sorry if you were not entirely happy with the rate we offered on this occasion.
We do hope that as things improve that we can be of service to you in the future.
Thanks
Elaine
Risposta di International Currency Exchange (ICE)
Hi Ian,
Thank you for your review.
We're so pleased to hear you were happy with our exchange rates and that your currency arrived promptly.
We do hope you will continue to use us for your travel money in the future.
Have a fab trip!
Thanks,
Lucy
Charging card non-use fees when we are…
Charging card non-use fees when we are in a global pandemic, and travel has been all but impossible for over a year is outrageous. Very disappointed in a company that I have used for many years. You have lost a customer.
27 maggio 2021
Non scritta su invito
Risposta di International Currency Exchange (ICE)
Hi Tom,
Thank you for your review, I'm really sorry to hear you are not happy with the charges you have received on your card.
As your review doesn't have any personal details that we can contact you on, could you please email us directly at icedirect.callcentre@icecurrency.com so that we can look this for you as soon as possible.
Thanks,
Lucy
Excellent service best exchange rate…
Excellent service best exchange rate always use ice for my holiday currency
21 maggio 2021
Risposta di International Currency Exchange (ICE)
Hi Karl,
Thank you for your 5* review.
We're delighted to hear you have been enjoying our home delivery service and the rates of exchange that we offer.
We really do appreciate you taking the time to leave us such great feedback.
Hope you have a fab trip!
Thanks,
Lucy
Risposta di International Currency Exchange (ICE)
Hi Amanda
Thank you so much for your excellent review of our Home Delivery Service. We are so pleased to hear that you are impressed with us!
We do hope that we will be able to help you with your currency requirements in the future.
Thanks again
Elaine
Perfect as always.
20 maggio 2021
Risposta di International Currency Exchange (ICE)
Hi Lee
We really appreciate you leaving us such a fabulous review of our Home Delivery Service and are so pleased to hear that you are happy with us.
We look forward to being of service to you in the future.
Thanks
Elaine
Regular customer…
Use online exchange often and have always had next day delivery and with good rates can not fault this service.
19 maggio 2021
Risposta di International Currency Exchange (ICE)
Hi Ian,
Thank you for your 5* review.
We're delighted to hear you have been enjoying our speedy home delivery service and the rates of exchange that we offer. We really appreciate you taking the time to leave us such great feedback.
We do hope you will continue to use us for many more years to come.
Have a fab trip!
Thanks,
Lucy
Excellent service
I ordered my currency on Friday morning and received it on Saturday, It was so quick and efficient, with Fantastic rates, I will definitely use them again.
19 maggio 2021
Risposta di International Currency Exchange (ICE)
Hi Miss Watson
Thank you so much for taking the time to leave us such a brilliant review of our Home Delivery Service and are so pleased to hear that you are happy with us.
We look forward to being of service to you again for your Travel Money requirements.
Thanks again
Elaine
They tried
I tried a different company before and it was a scam. This company tried their best to help me but said it would take 3-5 working days to refund my money even thought I needed it that day due to it not being delivered the next working day
18 maggio 2021
Risposta di International Currency Exchange (ICE)
Hi Customer
We are sorry that you are not happy with our service.
According to our records you placed an order on Saturday 15th May and paid by card, but expected the order to be delivered on Monday as you travelled early on Tuesday. One of my colleagues explained to you that the cut off time for delivery on a Monday is 3pm Friday and it also states this when you are placing your order online.
As you were travelling early Tuesday and there was no guarantee that Royal Mail would deliver before your travel time, you asked us to cancel the order so we are not sure where the suggestion to pay by bank transfer came from as all online orders have to be paid for by debit card.
We so hope that this helps to clarify things more for you.
Thanks
Elaine
Risposta di International Currency Exchange (ICE)
Hi Miranda
We really appreciate you leaving such an excellent review for our Home Delivery Service and are so pleased to hear that you are happy with us. Thank you for taking the time to do this.
We really hope that we can be of service to you again in the future.
Thanks
Elaine
Perfect!
I ordered the wrong money but one phone call and a lovely lady in the UK with a friendly manner sorted it out very professionally. My money was super quick, I ordered the correct currency at 16.20 on Friday and it was at my for Saturday morning!
Very pleased, will be using in future!
15 maggio 2021
Non scritta su invito
Risposta di International Currency Exchange (ICE)
Hi Zoe
Thank you very much for your 5 Star Review of our Home Delivery service and we are so pleased to hear that you are happy with us!
We are glad that we could sort out the issue quickly and efficiently for you and are pleased that we were able to help you in a timely manner.
We look forward to being of service to you in the future.
Thanks again
Elaine
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