Took my engagement ring in for repair, done an appalling repair! Nothing like my ring, sent it off again for them to rectify issues, dreadful repair!! I was offered half of the £400 I paid refunded, I... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Took my engagement ring in for repair, done an appalling repair! Nothing like my ring, sent it off again for them to rectify issues, dreadful repair!! I was offered half of the £400 I paid refunded, I... Leggi di più
L'azienda ha risposto
Just wanted to thank a very helpful sales assistant by the name of Clare at the Bluewater store of H Samuel, who tonight went out of her way to provide great customer care. She took time helping me c... Leggi di più
Order arrived ahead of schedule and wonderful follow up service from the Bluewater store. As the watch I ordered required the bracelet to be adjusted to fit my small wrist I called into H Samuel in... Leggi di più
I would really like to recognise Nicola who served us at the Bluewater store yesterday evening. She was really friendly and professional. We were buying a men's watch and child's St Christoph... Leggi di più
Scritti dall'azienda
L020, Lower Rose Gallery, BLUEWATER, DA9 9SH, Greenhithe, Greenhithe, Regno Unito
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Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very helpfull couldent fault the customers service always with a smile and happy to serve me and and my wife to be spot on service
Excellent staff at Bluewater especially when i procured my new watch
Unfortunately they did not have stock of the item I wanted to purchase. However, the assistant cleaned and polished the display item and packaged it up. Not ideal but okay in the circumstances.
Joseph was so patient with two "unsure what we want to buy customers" he did not hassle us or get impatient, he was just jovial and lovely x
Highly recommended dealing with Joseph at Bluewater store x
Collected a Rotary Chronometer watch in for replacement battery. Your sales adviser at your Bluewater outlet showed me a few controls on the chronometer that I was not aware of, really impressive,especially since I've owned the watch for several years now. Also purchased a guardian angel pendant, same guy (sorry forgotten his name) he was extremely helpful and showed my wife and I a number of pendant options. Your adviser was so helpful and knowledgeable about all the items he was able to show us. Great credit to the store and your business.
Member of staff in store was very helpful. Was impressed with the way I was informed with the progress of my order. Would definitely visit the shop again.
Wonderful service, the lady who served me was incredibly helpful and friendly and I got exactly what I had gone in for.
Amazing service. A watch I purchased had a broken strap during lockdown & i also needed a chain repair done, they were both while i waited but unfortunately I didn’t get the ladies (who served me) name. But she was so helpful & polite, nothing was to much trouble for her. I would give her 🥇
Very impressed with my service from HM Samuel. We went in to look at wedding rings and ended up purchasing two beautiful rings. Very helpful and informative service, definitely recommend.
Great choice, excellent service from very helpful assistant and very good value
I attend the store at Dartford and was seen to by a member of staff quickly. The only issue is the anklet I selected is quite thin and slightly long for my ankle. Nonetheless, the anklet is suitable for the price and I have seen thinner anklets for a similar price. Additionally, the receipt states silver anklet but I checked and it’s 9ct gold (not plated). All in all, I’m a satisfied customer. Thank you H.Samuel
very helpful and polite customer service was my first time buying an expensive peice of jewellery and satisfied with the experience x
Joe was fantastic always ready to help. Thank you so much
Amazing staff. Very Covid friendly. A great help finding that something special for my daughters 18th
Thank you so much 😊
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