Hrvatski Telekom Recensioni 

I ordered home internet and after 2 months of calling their bad customer support with their excuses that there is a lot of work in my area and that it will be done next week i gave up and chose a different internet provider. Dont lose you time with this provider even if it has or puts good price offers its just not worth if you're not even getting any service.

Odjavio sam uslugu na 6mjeseci,poslali su mi račun za još pola mjeseca,kada sam ih nazvao rekli su da njihov algoritam nije povukao moju odjavu,pokušao sam preko njihovog chata to riješiti nakon 1h45min čekanja,nitko mi se nije javio,katastrofa odnos prema dugogodišnjim korisnicima,a njihova služba je kao ruski rulet,zavisi tko se javi,ponekad se problem riješi u 10min,a drugi put isti problem traje po par dana,ponekad i tjednima ali nikada ne umanje račun

Od kraja rujna dogovaramo uključenje nakon isteka Ugovorne obveze s drugim operaterom. Na dnevnoj bazi se čujemo s posredničkom djelatnicom (izvjesna Tamara) ali pusta obećanja. No, sad kad vidim recenzije i ocjene, ovog operatera U ŠIROKOM LUKU TREBA IZBJEGAVATI HTtelekom, iako ni A1 nije bolji.

As the title implies, we have been without internet for over two weeks at the time of writing this. We recently got their fibre optic internet services which was a pain to begin with. We signed their agreement to switch to them as our ISP in early June, after which it took two weeks for the first crew to arrive which set up the cable, and then it took another week for a second crew to come out to set up the router, but they determined there was a break in the signal at around 200m from the endpoint (our home). They said they couldn’t do anything as this wasn’t their part of the job and the first crew would have to come out again. We were told it would be next week but soon a month had passed, and then another half a month before they finally came again to fix the issue, and then again we had to wait for the second crew to come set up the router. After that the internet worked fine for a month until the 3rd of October at which point around 11pm during a storm the WiFi went out. I figured it was due to the storm and went to sleep soon after that, but the following day when I saw it was still out I tried resetting the router, physically unplugging the router from the electric socket which still didn’t fix the issue. The fault was reported the same day and the next week (as this was a Friday) a technician came out and concluded there was a break in the signal at 928m in the line. He said someone would come fix it within a week, and now it has been a week and a half going onto two. Their support channels are god awful, we’ve contacted them and all you get is an automated message saying “is this your contact info? If you do not respond soon all messages will be deleted and the report will be dismissed.” I doubt they’d send such a brazen automated response to their business customers, but at least they know how to treat their regular customers right. God awful company that absolutely doesn’t respect your time, but they sure do love sending you bills (they sent us a few euro bill for the last two days in August which is when we first got the service) for menial things that aren’t even a drop in a bucket not even a palm for them. Strongly advise against using their services.

You pay for 100mb you get 2.6-10mb .
If you call you'll get diverted to a chat bot .
Live agents doesn't answer after 50mins waiting .nobody answer at all .
AVOID AT ALL COST . just a SCAM COMPANY. And they keep calling you and offer things even if you don't want but when you need them ..you can just go FK yourself.
DNO DNA

Ocajan gasi se svakih 5 minuta i spor je ko kurac

Purchased a 3 months internet esim card. They deactivated the card and would not reactivate it / resend me another esim via IOS App customer support.
They told me to call them on their number...

Me explaining the issue to them via a phone call would cost me at least double of what i have paid the card.

Cekam 8 sati na support. Katastrofa!!!

During our travel in Croatia we bought 2 eSim with unlimited data traffic, the cost was very cheap, eur 10 for both eSim - validity 10 days. Very good connection, easy to use, no problem at all. Thank you and see you soon!

I experienced a sim Simpa XXL (summer 2024 offer):
- Bad connection (very bad! usually 1,5- Mbps in download in the morning; a postal card is faster)
- Useless support (useless and kind at first level, useless and mean when you talk with someone in the administration department)
- App & procedures complicated, time consuming, sometimes malfunctioning
- Tricky communication (they suggest to top up money to renew the offer, but when you do it you discover that you can't renew the simpa xxl offer, you are just buying GB at an UNBELIEVABLY HUGE PRICE). The only way to "renew the offer" is to buy a new SIM (they tell this only when you talk with the support)

Die Homepage, die App als auch die Restriktionen denen die Servicemitarbeiter unterliegen sind einfach nur grausam.

Folgend meine Erfahrung:
Habe im Urlaub das Produkt "mobiles Internet 80 GB", das verbraucht wurde & ich um ein 20 GB Paket aufstocken wollte. Ich klicke auf den Aufstocken-Button & die Pakete "20 GB" sowie "20 GB Plus" werden mir angezeigt, aber ohne Preiseangaben ... da stand einfach nur EUR ohne Zahlen.
Ich habe es dennoch angeklickt und die Info erhalten, dass die Aktivierung bis zu 24 Studnen dauern kann & nach 30 Stunden war es immernoch nichts aktiv. Also gehe ich zum Shop, die Servicemitarbeiter durften mir aber nicht helfen, weil der Vertrag auf den Namen meiner Mutter läuft & sie persönlich da sein musste ... obwohl ich meinen sowie auch ihren kroatischen Personalausweis als Nachweis dabei hatte. Nun gut, dann eben noch einmal mit meiner Mutter zum Shop & dann wurde auch geholfen (Übrigens: Nur bei einer notariellen Vollmacht könnte ich es für meine Mutter regeln!?). Sie haben mir auch den Zugang zum HR Telekom Online-Portal empfohlen & ich bin der Empfehlung gefolgt. Fürs Online Portal registriert & siehe da, dort wird unter MEINE PRODUKTE mein mobiles Internet nicht gelistet. Man kann jedoch manuell diese hinterlegen, dazu musste ich die Telefonnummer der SIM-Karte fürs mobile Internet hinterlegen & anschließend bekommt man eine SMS mit einem Code geschickt. Dumm nur, dass bei den SIM-Karten für mobilen Internet kein SMS Empfang funktioniert & eine alternative Methode des Codeversands (z.B. an die hinterlegte Mailadresse) nicht möglich ist. Ich gehe wieder in den Live-Chat & versuche das Problem zu lösen, aber der Chat-Mitarbeiter kann es nicht lösen, dass können nur andere Servicemitarbeiter, die man telefonisch anrufen muss.
--> Das war mir zu blöd & ich habe hier abgebrochen. Ich als in Deutschland lebender Kroate konnte mich noch verständigen, aber für Touristen ist dies eher abschreckend.

(1) Wie miserabel ist die Programmierung & Qualitätssicherung, wenn
- keine Preise angezeigt werden
- nicht automatisch die gekauften Produkte im Kundenportal erscheinen
- man einen Bestätigungscode nur per SMS an Telekom-Nummer versendet, die keinen SMS-Empfang erlaubt!?

(2) Wie miserabel ist es, ein Service zu etablieren, bei dem ein Chat-Servicemitarbeiter nicht die Möglichkeit hat ein Produkt in Kundenportal zu hinterlegen!?

(3) Wie miserabel sind die Verantwortlichen/Entscheidungsträger, die all das etabliert/erlaubt haben!?

Könnte man hier Bilder hochladen, dann könnte ich sogar einige der oben genannten Punkte zeigen.

Nach so einer Erfahrung sieht & bewertet man die Telekom Deutschland ganz anders.

nach längerem hin und her wo ich selbst nach 50h keinen qr code und somit keine esim bekommen hab, hab ich im support chat um eine rückerstattung angefragt. sie meinten ja das geht, haben mich nach bankdaten gefragt, hab diese auch geschickt. 2 tage später frag ich wieder im chat nach wo mein geld ist, plötzlich meinten sie "ne, es gibt bei uns keine rückerstattung" 3 facher vertragsbruch.
1. die 10€ die ich für die esim gezahlt hab wo ich nach deren angaben SPÄTESTENS nach 24h ne mail bekommen sollte (kam nicht)
2. sie mich nach einer anderen mailadresse gefragt haben und meinten sie schicken es nochmal und es wieder nach 24h nicht ankam!
3. sie gemeint haben ich bekomme mein geld zurück und dann plötzlich doch nicht

Ja sam korisnik Telekoma u Njemačkoj već 40 godina i posjedujem kuću u Hrvatskoj 20 godina. Sve je uknjiženo 1:1 i već 20 godina na vrijeme plaćam poreze i rate za struju, vodu, smeće i sve ostalo. Sada mi hitno treba kućni priključak za internet u Hrvatskoj, a Hrvatski telekom mi odbija dati priključak jer sam stranac i nemam hrvatsku osobnu iskaznicu. Ovo je prvorazredna diskriminacija u Europskoj uniji. Hrvatski Telekom je vjerojatno zaboravio da je telefonska usluga osnovna potreba u Europskoj uniji i da svaki građanin Europske unije ima pravo na tu uslugu.

2 Sim für den Urlaub gekauft, zur Verwndung im Router. Beide keine Funktion.
Support hat keine Lust etwas zu tun.
kein Geld zurück, aber auch keine Daten.
Aus meiner Sicht extra schlechten Support, bin ja Tourist und nach 10 Tagen weg

I have been a customer of Hrvatski Telekom since June 2024, and my experience has been nothing short of a nightmare. Despite their promises of reliable internet service, I have faced persistent outages and received extremely poor support from their team. Here are the details of my experience:

1. Repeated Service Outages:

June 29, 2024: My internet service stopped working completely.
June 29 - July 1, 2024: Despite multiple follow-ups, no resolution was provided. I was informed by Augustin that the issue would be resolved by July 1, but that did not happen.
July 2, 2024: I filed a formal complaint, demanding resolution due to the critical impact on my professional responsibilities. I even involved my legal advisor, Damian Leszchowich.
July 3, 2024: Still no resolution, and the support team continued to provide non-specific updates.
July 4, 2024: The issue was finally resolved after four days without internet, which is 15% of the time since I subscribed.
July 8, 2024: The internet service went down again, with no clear answer regarding when the issue would be resolved.
2. Unhelpful and Rude Support:

Sanja P.: Provided vague responses and repeatedly asked for patience without giving concrete information.
Marin: Failed to confirm specific actions taken by technicians and provided non-specific updates.
Valnea: Informed me that I do not have the right to terminate my contract without incurring a fee, despite the ongoing issues and lack of reliable service.
3. Inadequate Handling and Communication:

The support team has been unresponsive and unhelpful throughout this ordeal, with the exception of Augustin, who genuinely tried to help but was limited by the overall incompetence of the company.
The lack of transparency, poor communication, and inability to provide timely resolutions have made this experience incredibly frustrating.
4. Impact on Professional Life:

Due to the continuous outages, I received warnings from my workplace because I could not perform my job duties. This has significantly impacted my professional responsibilities and caused unnecessary stress.
Call to Action:

If you are considering using Hrvatski Telekom, I strongly advise against it. Their service is unreliable, and their support team is largely unhelpful and rude.
If any journalists are reading this review, please feel free to contact me for more details about this case. I have all the communications documented, and I am willing to share them through my lawyer to highlight the incompetence and poor service provided by Hrvatski Telekom.
Conclusion:
Avoid Hrvatski Telekom at all costs. Their inability to provide a reliable service and their incompetent support team make them a poor choice for anyone looking for internet and TV services.

Grozni, skupi i bezobrazni. Operateri od nikakve koristi još ti se rugaju i podsmjehuju kad im kažeš u čemu je problem. Meni osobno su poslali mobitel za 1kn, kao pogodnost, a onda me bez mog znanja zbog tog istog mobitela vezali na ugovor. Definitivno im nedostaje transparentnost.

Horrible support, their flat internet for a day option is more time unavailable for activation than it is available. They admit their "mistakes" and bad service over and over again, but they always immediately refuse to give some sort of compensation, even if it's something worth 1 cent. Textbook Distopian Corporation.

Ht ili t mobile = smeće od kompanije, neprofesionalnost i prevaranti tako se najbolje može opisati.
Be aware of this company. Complaints not acceptable. They are always right.

Hello I am Croatian but writing this review for my international friends.

I got my MAX2 5G internet here and its legally declared as fixed internet which means its not mobile internet. Even though 4G and 5G are usually mobile internets. They tried to cheat on me when i wanted them to cancel my 2 year contract.

Saying that my internet speed measurements are invalid because its mobile internet. You wont even get 200/100 download & upload, you get 20 upload which is the same I get on basic internet package DSL on any provider!!

After sending my complaint i had to send it again to their main department (2nd stage of process) so called Committee

After they rejected me and wasted my time I sent complaint to HAKOM and after 3 months of wait they decided in my favour. Contract was canceled for free but HT (hrvatski telekom) kept sending 3rd party company with who they shared my contact information without notice. My phone number and email was spammed by those frauds asking for money or else they will start enforcement proceedings on me.. Because i didnt pay bills for internet I didnt use and was active just because HT’s committee did wrong decision.

It was never my fault complaint took months to finalize, it should have been accepted way earlier but they are thieves looking for every euro.

I wrote then new complaint for them trying to charge me for ongoing bills (120€) that accumulated over time for internet package that shouldnt have existed for months if they were little competent.

It was surprisingly accepted after week and i didnt have to chase them to HAKOM again.

GUESS WHAT?? ITS STILL NOT OVER!

They wouldnt let me return their router because my internet was still “active” in their system. After it finally wasnt I instantly gave them their equipment back

After returning router to HT place in my city I got a phone call from their employee (the one responsible for picking up equipment which is router) asking me if i returned or he is gonna pick it up from my house, i said i returned and he asks if i got confirmation (he was smiling and telling me i need to have confirmation or i will have to pay)

later i get new bill of 200€ saying i was holding their router and didnt return in given time😂🤣

I had to go to local HT building in my city to ask for confirmation paper because they didnt even provide one in the first place.

But they do know this and thats why they sent that employee to call me and try to trick me into giving them money because they miserably failed multiple times to gain money they dont deserve.

They are monopolizing company and just looking to steal every cent they can (even if they have no rights to) and dont care slightly for anyone

Dont let them cheat you and fight until the end

Hrvatski Telekom – Internet Speeds
Despite their bragging about investments aimed at providing better internet connection speeds to their customers, Hrvatski Telekom fail to mention that they have invented a new system which seems to ensure that customers will pay extra for the faster service. They now appear to grant home customers the first 200 Gb in a month at higher speeds (20/30 Mbps) after which the speed drops to a pathetic 2/3 Mbps. They then offer customers a further 100 Gb at the faster speed at extra cost. I used the 200 Gb allocation in about two weeks this month, accepted the charge for the extra 100 Gb, but this was used up in a few days, then the speed again reverted back to 2/3 Mbps. In August last year I signed a contract agreeing to have fibre-optic cabling to improve my internet speed “at no extra cost” but this has still not happened. This will not help, however, as it will simply enable users to reach the 200 Gb threshold more quickly, and then they will be looking for you to pay the top-up fee.
I have used Hrvatski Telekom as my ISP for over 20 years and have been generally happy with the service and the internet speed, but this ploy to earn extra euros for providing only average internet speeds is disgusting.
I am, of course, tempted to change to another ISP (A1, Telemach) but my reading of some of their customer reviews has put me off entertaining this possibility.
I rarely write reviews but was moved to do so by my recent negative experience with Hrvatski Telekom.
Martin Godfrey
Englishman
Poreč
Istria