Even when delay happened you supported immediately and speed up delivery. So we managed to receive everything just on Christmas Eve to set up our bedroom finally. Thank you!
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ordered water filter for my mother. Delivery was broken on arrival in 2 different places. And they refuse to fix it even when Swedish law states 3 year return for broken goods. Do not recommend... Leggi di più
L'azienda ha risposto
An excellent knive. We replaced the original knive we have had for approx 20 years. The only downside after ordering it, was that we had to pay custom charges, to clear customs. Apart from that, every... Leggi di più
Got what we ordered which was a very difficult item to find online, came in good time and happy with the item.
4,2
Molto buono
109 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Back up service polite
Back up service polite, friendly, helpful and efficient. Disappointed that product was shipped from US, which met no of European requirements regarding having samples analysed and sent to a lab with prepaid envelobe
11 luglio 2022
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Risposta di HomeLoft Europe
Hi Michael,
Thank you, for such kind words. Your appreciation means a lot to us. It encourages & motivates our team to improve the quality of work.
Everyone needs encouragement and your way of responding to us is very nice.
Regards,
Swapnil
Risposta di HomeLoft Europe
Hello,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Swapnil
Delivered on time
25 giugno 2022
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Risposta di HomeLoft Europe
Hello,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Swapnil
Very and quality
Very fast delivery. Item as described and genuine. Highly recommend it.
25 giugno 2022
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Risposta di HomeLoft Europe
Hello,
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Swapnil
Company Review
Excellent Service and Delivery of goods.
Easy website to navigate.
Very happy shopping experience.
25 giugno 2022
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Risposta di HomeLoft Europe
Hello,
We thank you for your valuable feedback. We value your thoughts and strive to provide you with the best products & customer service experience. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Swapnil
A very good experience
I didn't use the water canner yet, but the shopping experience was excellent. I especially have to thank for the company's foresight regarding extra expenses like VAT and customs...
The canner itself is clearly handmade and not some second rate mass product from China - exactly what I was looking for. I'm really delighted with the whole experience.
14 giugno 2022
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Risposta di HomeLoft Europe
Hi Petra,
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Swapnil
excellent swift service…
14 giugno 2022
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Risposta di HomeLoft Europe
Hi Denise,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Swapnil
The curtains are beautiful and just…
The curtains are beautiful and just awesome, like in the picture
27 maggio 2022
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Risposta di HomeLoft Europe
Hi Romania,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Swapnil
Great Customer Service
Great customer service with super fast replies as we ran into problems with tax difference payments.
Product was perfect and as advertised.
The only problem that we had (which isn't typical-we were not at the address where the package was being sent to) was the fact that there is a tax difference between Italy and Germany, so the Italian post office would not release the parcel until the tax was paid. Which also required original proof of ID. So we had to re-send it to our current address in Ireland (which also has a tax difference!) However, Homeloft refunded us the tax charge.
24 maggio 2022
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Risposta di HomeLoft Europe
Hello,
Thank you so much for the kind words and encouragement. Your words really made our day. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Swapnil
all went good
23 maggio 2022
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Risposta di HomeLoft Europe
Hello,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Swapnil
Great customer experience from buying…
Great customer experience from buying to delivery
23 maggio 2022
Non scritta su invito
Risposta di HomeLoft Europe
Hello,
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Swapnil
I loved the item
I loved the item. The customer service could not be faulted. My problem was not knowing at time of purchase that the item was US voltage - I had assumed from site name I was purchasing EU-suirable appliances.. I think this should be signposted in future.
23 maggio 2022
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Easy purchase experience via the…
Easy purchase experience via the website and furniture was as expected and quickly delivered
23 maggio 2022
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Risposta di HomeLoft Europe
Hi Hannah,
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Swapnil
I have received perfect service and the…
I have received perfect service and the item was delivered very fast. I was a little surprised I had to pay customs and grabbed homeloft who said that they woud pay the customs.The Money has gone into my account for custom👍👍👍
So can only recommend buying from them.
23 maggio 2022
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Risposta di HomeLoft Europe
Hello,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Swapnil
Very disappointing experience
I ordered an expensive pair of curtains in February. I waited patiently for weeks and weeks but there was no sign of my purchase. I made contact with homeloft and was offered a replacent pair. When I questioned how long they would take as I really need the curtains I was then told mine were on the way. I waited again but still no sign so I made contact again. Now apparently my order is waiting somewhere but has a customs fee to be paid. The name homeloft Europe implies the company is based in Europe so why would I need to pay customs when that has never happened me before. I,m so disappointed. They have offered a 10 percent discount off my next order but this should have been a simple straight forward experience but instead has turned into an ordeal, so I,m hardly going to chance going through the same again.
20 aprile 2022
Risposta di HomeLoft Europe
Hi Donna,
Thank you for your review. I'm sorry to know that you have still not received the order.
We acknowledge that your order was delayed due to we receving higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future.
We do cover the customs charges and do not expect customers to pay anything over and above what they have already paid for the order.
On checking the records, I see my colleague is in contact you, I would request you to liaise with him over the same email thread.
We do hope you will give us another chance.
Regards,
Lavina
Excellent thanks for everything guys
Excellent thanks for everything guys, smooth transaction and great service all the way
15 aprile 2022
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Risposta di HomeLoft Europe
Hi Gerry,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Lavina
Everything came well.
6 aprile 2022
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Risposta di HomeLoft Europe
Hi Vaba,
Thank you so much for your positive feedback. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Lavina
Exactly what I ordered
Exactly what I ordered, arrived in good nick and on time.
5 aprile 2022
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Risposta di HomeLoft Europe
Hi Celine,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Lavina
The product was great
The product was great. But it did take a while for it to arrive.
5 aprile 2022
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Risposta di HomeLoft Europe
Hi Bernadette,
We appreciate your valuable feedback. We value your thoughts and strive to provide you with the best products and customer service experience possible.
Regards,
Lavina
Excellent communication-Quality product
Excellent communication throughout the order and delivery process.
Product is even better than I had anticipated, with up to 25 years shelf life!
1 aprile 2022
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Risposta di HomeLoft Europe
Hi Rick,
Thank you, for such kind words. Your appreciation means a lot to us. It encourages & motivates our team to improve the quality of work.
Everyone needs encouragement and your way of responding to us is very nice.
Regards,
Lavina
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