Even when delay happened you supported immediately and speed up delivery. So we managed to receive everything just on Christmas Eve to set up our bedroom finally. Thank you!
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Ordered water filter for my mother. Delivery was broken on arrival in 2 different places. And they refuse to fix it even when Swedish law states 3 year return for broken goods. Do not recommend... Leggi di più
L'azienda ha risposto
An excellent knive. We replaced the original knive we have had for approx 20 years. The only downside after ordering it, was that we had to pay custom charges, to clear customs. Apart from that, every... Leggi di più
Got what we ordered which was a very difficult item to find online, came in good time and happy with the item.
4,2
Molto buono
109 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
For my first order
For my first order, it was a smooth and good experience of putting my order and having it delivered in a timely manner.
26 febbraio 2025
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Quality service and product
Great customer service nice product
24 febbraio 2025
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Easy order and good processing information
Ordering was easy and the delivery was good. I was always informed about the status of my order. Due to shortage of the desired product it took some time to identify a replacement product.
14 febbraio 2025
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After ordering my data was leaked
After ordering my data was leaked and I have since then consistently received scam emails, according to their customer support it’s due to their third party partner. They use my order number, address, phone number, and email in these scam emails which come from different emails every few days. I’m apparently not the first person this has happened to.
13 gennaio 2025
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Risposta di HomeLoft Europe
Hi Theresa,
We sincerely apologize for the inconvenience you have experienced.
We take security very seriously and are deeply concerned to hear about the scam emails you received. We assure you that we will thoroughly investigate the issue and take corrective measures.
I have sent an email to your registered email ID, and I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
HomeLoft
Credibility
The deliverance was just on time and with high credibility
12 febbraio 2025
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Very efficient
16 gennaio 2025
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Wrong size , only half of my order arrived . Disappointed!
They sent only 2 of 4 items of my order and the size of the items is not correct . They want me to send it back after many emails and I’m supposed to pay for the return according to their return policy and send tracking number and so on . It’s not my fault that they sent wrong items . Just pay back my money and take your responsibility please .
Well , your help doesn’t really help . You are just walking around the subject and it doesn’t matter what I do . A warning to other people! If your buy something from this company and they send you the wrong items, don’t be sure that you get your money back .
7 febbraio 2025
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Risposta di HomeLoft Europe
Hi Katarina,
We sincerely apologize for the inconvenience you've experienced with your recent order. This is not the experience we wish to create for any of our customers. We assure you that we will thoroughly investigate the issue and take corrective measures.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards
HomeLoft
The lady who noticed that I hadn’t…
The lady who noticed that I hadn’t received the item from mid November until the last week in January she tracked it down and I had it next morning really good customer care I’ve forgotten her name so well done to her
28 gennaio 2025
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Homeloft supplied the place mats I've…
Homeloft supplied the place mats I've been searching for. I was so happy to receive they were exactly as shown on the website. They did take longer than expected, but shipped from the United States it stands to reason. I contacted Homeloft a couple of time to check on delivery and they were very responsive.
27 gennaio 2025
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I'm very happy with my purchase
I'm very happy with my purchase, a Zojirushi Premium Thermal Carafe capacity 1 liter. It is made of good quality, the description was truthful and the package was well wrapped so that my product arrived in good conditions.
25 gennaio 2025
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Just received the package yesterday
Just received the package yesterday, looks good! Delivery tracking was good as well!!
24 gennaio 2025
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Item that arrived cheap knock off not what was ordered
We ordered an expensive WMF fork to replace one that we lost from our wedding dinner service through this company. It took a long time to say it was out for delivery and then when the fork arrived it was from 'At home' with the price tag of $1.79 still attached!
20 gennaio 2025
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Risposta di HomeLoft Europe
Hi John,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
HomeLoft
Delivery from the US into Europe
Ordered from a swiss site for delivery to Switzerland. Only to find my item is being sent from the US which will mean extra Tax & shipping costs
17 gennaio 2025
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Risposta di HomeLoft Europe
Hi Janice,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
HomeLoft
Lights Not usable
Unfortunately, I can Not use the lights. The lights are not usable in Switzerland sind we have a different electrical system. To have is usable, I will Need to buy a transformer.
I have received an email from homeloft in regard to this topic. I appreciate that homeloft provides support to fix the issue.
Homeloft made me a good offer and assisted well on this matter
Thank you Homeloft
10 gennaio 2025
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Risposta di HomeLoft Europe
Hi Birgit,
We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards
HomeLoft
Great product
The product is as advertised and I am happy with the purchase. Works great.
20 dicembre 2024
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Risposta di HomeLoft Europe
Hi Kuhan,
We apologize for the delay with your order delivery. We understand your dissatisfaction with our service and are committed to improving our shipping process.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
HomeLoft
Good service
19 dicembre 2024
Non scritta su invito
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