Even when delay happened you supported immediately and speed up delivery. So we managed to receive everything just on Christmas Eve to set up our bedroom finally. Thank you!
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ordered water filter for my mother. Delivery was broken on arrival in 2 different places. And they refuse to fix it even when Swedish law states 3 year return for broken goods. Do not recommend... Leggi di più
L'azienda ha risposto
An excellent knive. We replaced the original knive we have had for approx 20 years. The only downside after ordering it, was that we had to pay custom charges, to clear customs. Apart from that, every... Leggi di più
Got what we ordered which was a very difficult item to find online, came in good time and happy with the item.
4,2
Molto buono
109 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I ordered a Bankers Table Lamp having…
I ordered a Bankers Table Lamp having searched extensively on-line for a Swiss supplier. I thought that I had found this with HomeLoft and ordered as a result. The first that I realised that something was amiss was when I had shipment information from the US and then, when my product arrived, it was a piece of Chinese made junk which had a different voltage, different plug which promptly blew the bulb when I tested it. Had a wanted to pay over 150 CHF for some Chinese rubbish then I would have gone to Temu. I shall NEVER use this company again.
12 dicembre 2024
Non scritta su invito
Risposta di HomeLoft Europe
Hi Aduncan,
We sincerely apologize for the inconvenience caused. We assure you that this will be checked thoroughly and corrective measures will be taken.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
Vidisha
Meilleur expériences client de ma vie
Meilleur expériences client de ma vie
J'ai jamais vu un service client aussi top que celui là.
Je recommande !!!
25 novembre 2024
Non scritta su invito
was a bit afraid that the item I…
was a bit afraid that the item I purchase did not reach me as the tracking number was not able to trace its location.
1 novembre 2024
Non scritta su invito
Post-Order Service Quality
Below is the positive follow up action from HomeLoft after my feedback on the good delivery status.
Hi Tan,
We hope this email finds you well.
According to the tracking information, your order was successfully delivered on November 5, 2024.
You can track the status of your delivery here.
We apologize for any inconvenience caused by the delay in the delivery process.
Thank you for your understanding.
Feel free to contact me anytime and I'll be happy to help.
Regards,
Akash
WeCare
HomeLoft
Note by TAN :
Parcel received on 5-Nov-2024, in good condition.
Thank You for your prompt and friendly reply.
Of course, new orders will be placed in future if necessary.
Thank You Very Much.
8 novembre 2024
Non scritta su invito
Risposta di HomeLoft Europe
Hi Tek,
We apologize for any inconvenience caused by your recent order.
We have sent you an email with more details regarding this matter. Please refer to that email for further information and next steps.
Thank you for your understanding.
Regards,
Akash
arrival date
The arrival date is very important well done
arrived on time
7 novembre 2024
Non scritta su invito
Everything great
24 settembre 2024
Non scritta su invito
Hätte besser laufen können
Am 24.06.24 hatte ich einen Ersatzzünder für meinen Grill bestellt, weil der passende nur dort als verfügbar gezeigt wurde. Kurz darauf wurde mir mitgeteilt, dass das Teil doch nicht lieferbar sei, aber ein Ersatz geschickt werden könnte. Ich teilte mit, dass der Ersatz nicht passen würde. Darauf hin wurde mir die Möglichkeit der Rückerstattung angeboten. Dieser stimmte ich zu. Eine Bestätigung von homeloft folgte. Kurze Zeit später wurde mir jedoch mitgeteilt, dass das richtige Ersatzteil doch lieferbar sei, ich stimmte wiederum einer Lieferung zu. Gleichzeitig wurde ich jedoch von vielen merkwürdigen Adressen mit Spam Mails zugedeckt, die mir die Lieferung ankündigten, jedoch mit einer Adresse in Australien (!) und einem völlig falschen Namen. Die Ansprechpartner von homeloft versicherten jedoch, dass sie damit nichts zu tun hätten. Kurz darauf erhielt ich einen link zur Sendungsverfolgung. Den habe ich jedoch vorsichtshalber zunächst nicht geöffnet. Am heutigen Tage erhielt ich jedoch eine Mail mit der Bitte, eine Bewertung abzugeben: „sind Sie zufrieden mit dem Artikel?“ Daraufhin habe ich den Link doch geöffnet und siehe da: das Ersatzteil wurde angeblich geliefert, aber halt angeblich nach Australien.
In der Korrespondenz mit homeloft habe ich mehrfach auf diese Merkwürdigkeiten hingewiesen, anscheinend erfolglos.
So leicht kann man sein Geld im Internet versenken…..aber jedenfalls nicht mehr bei homeloft.
Ich korrigiere: nach etwas umständlichen Mailverkehr habe ich nun mein Geld zurückbekommen. Das ist fair und entsprechend gibt es mehr Sterne.
24 luglio 2024
Non scritta su invito
Risposta di HomeLoft Europe
Dear Customer,
We understand that you were not happy with the service. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Schlechter Service - nicht kundenorientiert
Wir haben am 10. Juni bestellt und die Lieferung bis zum 20. Juni versprochen, damit wir sicher sein konnten, dass dieser besondere Tisch vor der Ankunft unserer Gäste am 21. Juni ankommt. Am 18. Juni gab es noch kein Lieferupdate von HomeLoft, also fragten wir per E-Mail nach dem Status. Heute Morgen, am 19. Juni, erhielten wir die Antwort: "Ihre Bestellung wurde leider storniert, da das Produkt nicht verfügbar ist". Anscheinend wussten sie es schon vorher, haben sich aber nicht die Mühe gemacht, es uns zu sagen. Hätten wir nicht nachgefragt, hätten sie es uns bestimmt nicht gesagt. Ein wirklich schlechter Service, der überhaupt nicht kundenorientiert war. Das war das erste und letzte Mal, dass wir bei HomeLoft bestellt haben.
19 giugno 2024
Non scritta su invito
Risposta di HomeLoft Europe
Dear Customer,
We understand that you were not happy with the service. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Buyer beware!
Contrary to what the name and site address implies, home loft is NOT in Switzerland, or the EU. I ordered a kitchen appliance, which is difficult to find, but I was willing to pay the top dollar asked. It took about a month to arrive. When it did finally arrive, the plug was not a European plug, and the power voltage needed is American 110, not European 220 norm. My issue with this is that this information was NOT given in the item description. Also not given in the item description was the fact that the unit was second hand. It arrived scratched from use, and with food debris embedded on the unit. I advise you to be very careful before ordering, and do not presume that power plugs/voltage are to your norm. Also do not presume that the item is new.
6 gennaio 2024
Non scritta su invito
Risposta di HomeLoft Europe
Hi Kimberly,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Ausgezeichnete Qualität, langlebig
Habe weltweit nach diesem Vogel gesucht. Schnelle Lieferung, fairer Preis.
5 giugno 2023
Non scritta su invito
Foarte util
Promptitudinea cu care s-a raspuns la comandă. Transportul destul de rapid. Aspectul pachetului.
27 aprile 2023
Non scritta su invito
Great experience
I am very pleased with attitude I faced. Customer service provided great support with issues I had with my order. Delivery was prompt. Definitely will order again. Many thanks!
26 maggio 2023
Non scritta su invito
Good services
23 maggio 2023
Non scritta su invito
I ordered in UK
I ordered in UK, but deliverd from US and I have to pay extra 9,12€ by DHL!
14 febbraio 2023
Non scritta su invito
Good product
The product followed up what was as promised. Good result and easy to use.
29 gennaio 2023
Non scritta su invito
Tracking infos delayed
I received the tracking information 1/2 day later … so there was no time to react… so I could only collect the parcel after Christmas… apart from that I was satisfied.
26 dicembre 2022
Non scritta su invito
Great service!
29 settembre 2022
Non scritta su invito
It was straightforward & hassle free &…
It was straightforward & hassle free & arrived pretty quickly.
23 agosto 2022
Non scritta su invito
Goods received
Goods received, but there was a certain delay. Otherwise ok.
18 settembre 2022
Non scritta su invito
Risposta di HomeLoft Europe
Hello,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Swapnil
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.