The young lady in store was so helpful first she checked to see if the CD was in stock, sadly not be then offered to ordered it in for us without us having to ask if this was possible. Brilliant servi... Leggi di più
L'azienda ha risposto
Sede
Cambia sede40-42 Drury Lane, Mell Square, B91 3BG Solihull, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Excellent and helpful service from your operatives Claire P. and Joyce B. and fast service on unavailable in-store video I bought. The other video will not be available until June so have yet to pick... Leggi di più
L'azienda ha risposto
Confusing website if you want click & collect in store. Stock levels in store are misleading as these can not be released to click & collect customers. You have to wait for days for identical products... Leggi di più
L'azienda ha risposto
I've used HMV Solihull branch many times for the click and collect service. I've never had any problems. You get an email when your order has arrived, then Simply show them your order number and... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di musica
- Negozio di CD
- Negozio di DVD
- Negozio di dischi
- Negozio di impianti audio domestici
- Negozio di t-shirt
Informazioni su hmv (UK) - Solihull
Scritti dall'azienda
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Scritti dall'azienda
- home of entertainment since 1921
Informazioni di contatto
40-42 Drury Lane, Mell Square, B91 3BG, Solihull, Regno Unito
4,7
Eccellente
190 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Most happy customer
Great staff member; really helpful.
Good product - great value for money.
Excellent service- picked and packed the same day as the order, and it turned up 24 hours before you said it would.
What's not to like with that level of service.
Oh, and the recipient loved it.
17 dicembre 2025
Risposta di hmv (UK) - Solihull
Hi Kim
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Did take a bit longer for delivery but….
Did take a bit longer for delivery but service was quick in store when I collected item
26 dicembre 2025
Risposta di hmv (UK) - Solihull
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very helpful staff
16 novembre 2025
Risposta di hmv (UK) - Solihull
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service and excellent…
Great customer service and excellent communication after ordering some vinyl on line, picking up in store. Worked well!
15 dicembre 2025
Risposta di hmv (UK) - Solihull
Hi Mike
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I am disappointed as ,although the…
I am disappointed as ,although the website was easy to navigate ,when I placed my order It did not tell me that the item I wanted was out of stock. Consequently ,my friend did not receive the birthday present for her birthday . I had to get a rushed present which was not really what she wanted.
If it was more obvious that items were out of order people would be able to make the decision to wait for the order of shop elsewhere.
1 dicembre 2025
Risposta di hmv (UK) - Solihull
Hi Heather
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have advised you. Regards
Quick dispatch
1 dicembre 2025
Risposta di hmv (UK) - Solihull
Hi Glenn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Risposta di hmv (UK) - Solihull
Hi Lesley,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always great service from a wonderful…
Always great service from a wonderful team of employees.
20 novembre 2025
Risposta di hmv (UK) - Solihull
Hi Steph,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Solihull
Hi lee
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivery on time
Delivery on time, packaging fine, product exactly as ordered 👌 👍!!
A great service - shop ordered and Royal mail delivered!!
14 novembre 2025
Risposta di hmv (UK) - Solihull
Hi Barry,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick efficient service
Quick efficient service, used click and collect. Showed my HMV receipt of proof of purchase and member of staff promptly gave me my product.
1 novembre 2025
Risposta di hmv (UK) - Solihull
Hi Matthew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good efficient Service at a good price.
18 ottobre 2025
Risposta di hmv (UK) - Solihull
Hi Customer
Thanks for leaving us a great review! We’re so pleased to read your kind comments and look forward to seeing you again soon :-)
Thanks for shopping with hmv
Ordering a cd and enquiring about other titles
The ordering was easy well explained and polite.Good skilled staff.The email contact was efficient and effective.The order arrived as arranged.Thank you .
17 ottobre 2025
Risposta di hmv (UK) - Solihull
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
3 for £66.00 Bargain!!
I purchased 3 Albums (Records) for £66.00. The Wall, Pink Floyd, Dark Side of The Moon, Pink Floyd and the Best of Stone Roses. Total saving for buying 3 for £66.00 was £38.00. Well chuffed. Excellent quality of repress and album covers. Well done HMV. Keep the offers coming and I’ll always be there.
4 ottobre 2025
Risposta di hmv (UK) - Solihull
Hi Andy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great and friendly staff.
Great and friendly staff.
Very helpful.
Clean store.
Has everything I needed.
I would recommend to anyone!
2 ottobre 2025
Risposta di hmv (UK) - Solihull
Hi Mrs Morris,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No problems at tall
No problems at tall. Ordered cds online and I picked them up a few days later at the Solihull branch. I was kept informed by email on my order status and when ready to collect. All good, very happy.
9 settembre 2025
Risposta di hmv (UK) - Solihull
Hi LISA
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Ordered my vinyl arrived really quickly. Went to collect it no problems.
6 settembre 2025
Risposta di hmv (UK) - Solihull
Hi Wayne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Solihull
Hi Pav
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Lady was very helpful
Lady was very helpful. She looked up my request and answered all questions.
16 agosto 2025
Risposta di hmv (UK) - Solihull
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The shop assistant was really friendly
The shop assistant was really friendly. Helped me find was l waa looking for
5 agosto 2025
Risposta di hmv (UK) - Solihull
Hello!
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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