The staff are really amazing people they help u when u need them to look for something that u want or will get . They understand special needs hmv is a great shop to feel relaxed I love it at this... Leggi di più
L'azienda ha risposto
Sede
Cambia sede5/6 The Avenue, Commercial Road, BH2 5RP Bournemouth, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
The staff in the Bournemouth store were very helpful and friendly. I'd initially travelled to the store to purchase a record but the record wasn't in satisfactory condition so they order a fresh copy... Leggi di più
L'azienda ha risposto
The reason why I rate it 4 stars is that I am a funko pop collector and I am a big fan of xxxtentaction and they have little amount of CDs that are sung by him. And I think you should put a few more... Leggi di più
L'azienda ha risposto
After mistakenly ordering one record in the 3 for £66 online incorrectly the Bournemouth HMV staff were able to swap out the record for one they had in stock without having to return the whole order.... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di musica
- Negozio di CD
- Negozio di DVD
- Negozio di dischi
- Negozio di impianti audio domestici
- Negozio di t-shirt
Informazioni su hmv (UK) - Bournemouth
Scritti dall'azienda
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Scritti dall'azienda
- home of entertainment since 1921
Informazioni di contatto
5/6 The Avenue, Commercial Road, BH2 5RP, Bournemouth, Regno Unito
4,7
Eccellente
152 recensioni
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Good ordering quick delivery would…
Good ordering quick delivery would definitely use again
30 dicembre 2024
Risposta di hmv (UK) - Bournemouth
Hi RICHARD
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Don’t use the click snd collect service …
We tried to cancel an order but the customer service line was closed. Our click and collect order was not ready until after Christmas! But we collected one from the store beforehand. We have asked for a refund but have been told we have to go to the store collect the item, return the item and have a credit note! That means a nearly 2 hour round trip for us. Very dissatisfied.
30 dicembre 2024
Risposta di hmv (UK) - Bournemouth
Hi Lyn
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Perfect
Was very easy transaction delivered quickly amd in perfect condition. The person that served was very helpful and very polite. Will order again many thanks
30 dicembre 2024
Risposta di hmv (UK) - Bournemouth
Hi Carl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Bournemouth
Hello Norman
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Polite swift service.
22 dicembre 2024
Risposta di hmv (UK) - Bournemouth
Hi Diane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Thanks for nothing HMV
I made a purchase to be delivered in store I was advised it should be delivered for Fri 20th Dec and I'd receive emails to inform me of the progress, I have received no emails to advise me of anything and as Friday arrives I decided to go back to the store as it" should be " in by friday it's still not in however they haven't had today's delivery and it's expected to be on it and I'd receive a email to inform me of it be delivered after double checking my email address I was hopeful of it being delivered and me being informed, no such luck. In a tech based world a simple email is free yet phoning HMV can cost up to £0.67 per minute ( no way I'm calling them ) HMV will not be seeing my custom again.
17 dicembre 2024
Non scritta su invito
Risposta di hmv (UK) - Bournemouth
Hi Mercstu
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Reliability and communication
Reliability and communication. Very easy to order and collect from store
18 dicembre 2024
Risposta di hmv (UK) - Bournemouth
Hi Shaun
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivery was good
Delivery was good, the guys in hmv bournemouth were really helpful!
24 novembre 2024
Risposta di hmv (UK) - Bournemouth
Hi John,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The purchase arrived quickly and the…
The purchase arrived quickly and the store was helpful.
23 novembre 2024
Risposta di hmv (UK) - Bournemouth
Hi Isabel,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Risposta di hmv (UK) - Bournemouth
Hi Tiggie,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very good service
9 novembre 2024
Risposta di hmv (UK) - Bournemouth
Hi Mr Giles,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Risposta di hmv (UK) - Bournemouth
Hello Tom
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Risposta di hmv (UK) - Bournemouth
Hi Melody
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff and shop did very well
20 ottobre 2024
Risposta di hmv (UK) - Bournemouth
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good service
Very helpful service Brandon was very helpful tracking down a certain item
17 ottobre 2024
Risposta di hmv (UK) - Bournemouth
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Appalling
Time taken from order to delivery was appalling, especially as there were supposed to be 2 albums in stock in the store...
In this age of deliverys happening on the same day of order, you can't afford to be really crap!
5 ottobre 2024
Risposta di hmv (UK) - Bournemouth
Hi,
Thank you for your feedback.
Your order was placed for home delivery so the stock availability in store will not reflect against your order.
Apologies for the delay and we do hope you have now received and enjoy your purchase.
Risposta di hmv (UK) - Bournemouth
Hi kathryn
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The choice and service from your staff…
The choice and service from your staff was exceptional
24 settembre 2024
Risposta di hmv (UK) - Bournemouth
Hello Austin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Went in to pick up a Click & Collect…
Went in to pick up a Click & Collect order. Dealt with promptly and efficiently.
15 settembre 2024
Risposta di hmv (UK) - Bournemouth
Hi alison
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt and professional
The DVD I wanted was found, ordered and delivered within four days. I was very happy with the service.
21 settembre 2024
Risposta di hmv (UK) - Bournemouth
Hi Dawn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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