I love Hirestreet, they have such a great range of clothes for really good prices. It is so simple to order/return and I've worn some things that are amazing!! My only wish is they didn't use Evri f... Leggi di più
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The standard process of renting clothes and buying the pieces you love is so incredibly easy! But what is even more amazing is the speed and quality of the customer support. I have queried about siz... Leggi di più
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Hirestreet is great and I would highly recommend for anyone who can afford. It’s genuinely a really good deal; £39 for 3 items every month is a lot less than what some people spend every month on clot... Leggi di più
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Hirestreet has excellent customer service - any time I have had an issue, the kind customer service reps have resolved the issue quickly and professionally. The team makes it easy to rent 5 items per... Leggi di più
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Scritti dall'azienda
Hirestreet exists to give you access to gorgeous outfits in a financially and environmentally sustainable way. Rent outfits from your favourite brands for a fraction of the retail price and save money to spend on making memories.
Informazioni di contatto
10 Brandling Park, NE2 4QA, Newcastle upon Tyne, Regno Unito
- help@hirestreetuk.com
- www.hirestreetuk.com
4,4
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799 recensioni
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Late delivery no customer service response
New to Hirestreet, found them online and seemed like a great concept. Had a black tie event on Thursday 15 Jan, so I ordered 2 dresses on the Sunday as the website said I would have the dresses from Tuesday 13 Jan to 13 Feb. The order confirmation email then said delivery would be Wednesday 14th Feb (which would still have been fine) however the items did not arrive. I contacted hirestreet by logging a ticket on their website (theres no telephone number) to cancel the order and request a refund as I would now not have any need for the dresses I had to scramble to find and buy a new dress on Thursday, the same day as the event.
The dresses arrived on Friday morning and I still didn’t receive a response from customer service. Overall very dissatisfied with this company and their lack of customer service. If you’re looking for something for an even I’d recommend you don’t waste your time or money with Hirestreet.
11 gennaio 2026
Non scritta su invito
Risposta di HIRESTREET
We’re really sorry to hear about your experience and understand how stressful this must have been, especially with a black-tie event on the same day.
Your order was dispatched on time from our warehouse in line with the delivery timeframe shown at checkout. Unfortunately, the delay occurred while the parcel was with Royal Mail, which is sadly outside of our control. That said, we completely appreciate how disappointing this was and that the dresses arrived too late to be useful.
Our customer service team did respond to your support ticket promptly, however our reply was unfortunately blocked and did not reach you. As soon as we became aware of this, we also attempted to contact you via WhatsApp to ensure you were supported.
Once contact was established, the issue was resolved quickly and a full refund was provided. We’re genuinely sorry that the delay and communication issues impacted your first experience with Hirestreet.
Thank you for taking the time to share your feedback, and once again, our sincere apologies for the inconvenience caused.
Don't bother with the clearance sale
Bought £70 worth of items in the clearance sale. The items were cheaply made and didn't fit as shown on pictures but I was told that they couldn't accept returns due to being a small business and they'd be out of pocket if they accepted a return.
When I first submitted a complaint about this due to having a legal right to return, it was completely brushed over. I then had to write a second email before it was taken seriously and even then, I was only offered a £35 refund and told to keep the items. This doesn't really make up for the fact that I've lost out on money and the business isn't following consumer rights, however, I accepted for ease as I don't have the time for seeking legal advice right now.
Policies cannot override a persons rights so this needs addressing by the company, and I certainly won't be purchasing or hiring from them again.
29 dicembre 2025
Non scritta su invito
Risposta di HIRESTREET
Thank you for taking the time to leave a review and for sharing your experience. We’re sorry to hear that you felt disappointed with your items.
We’d like to kindly clarify our position - all items purchased as part of our clearance or sale events are clearly marked as non-refundable under our Terms & Conditions.
This is explained on our website at multiple points, including our FAQs and refund policy, so all customers can make an informed decision before purchasing.
As a small independent business, this policy allows us to offer heavily reduced prices while remaining sustainable.
Although we were not obligated to do so under our sale policy, we offered a goodwill partial refund and allowed you to keep the items, as we genuinely wanted to help resolve the situation in a way that felt as reasonable as possible.
We’re always happy to answer any questions before purchase to avoid disappointment later on.
Thank you again for your feedback
Hirestreet 💛
They are always super helpful
They are always super helpful, dresses are always great quality and condition. I’ve never waited longer than a couple hours for a reply to my emails. They are now the only hire company I use as so much better than any of the others. So easy to use.
22 dicembre 2025
Non scritta su invito
Risposta di HIRESTREET
Hi Kirstie
Thank you so much for this lovely review! We’re so happy to hear how helpful you’ve found our team and that the dresses and service have consistently met your expectations. It truly means a lot to be your go-to hire company.
Hirestreet xx
Oh my gosh FAB FAB FAB!
Oh my gosh! Fab fab fab! Excellent clothes. The Best Ever Customer Service. Found the most amazing dresses for a Wedding. Just order and don’t forget their £10 sales (my guilty secret no more) - just run don’t walk!
Thanks again x
8 dicembre 2025
Non scritta su invito
Risposta di HIRESTREET
Hi Lisa-Jayne,
Thanks so much for your fab review and we are thrilled to hear you've loved shopping our £10 End of Year sale
Love, Hirestreet xx
Love Hirestreet!
Initially tried Hirestreet for a wedding as I was sick of buying news dresses to only wear them once. Have since used them several times and even bought 5 outfits to rotate over the Christmas holidays and parties. It takes the stress out and means can try different styles. Any time I have had an issue or a query, Customer service get right back to me. Obviously, make sure to read the instructions about not taking off the black ribbon until you have checked it over. Some really unique pieces that I have ended up paying to keep too.
9 dicembre 2024
Non scritta su invito
Risposta di HIRESTREET
Hey there,
Thanks so much for your lovely words and review, we are so pleased to hear you've enjoyed renting and often opting to keep your choices!
Looking forward to seeing what you choose next!
BW Hirestreet xx
Didn’t arrive on time, no refund
I’ve ordered through HireStreet a few times and have never had any issues, so I’m quite disappointed to write this review. I ordered two dresses for an event on the 20th November, in the tracking it mentioned that it had been dispatched and ready to be delivered on that morning, which would have been fine. However, it wasn’t delivered until the next day and I no longer needed the items of course. When I contacted the team to explain for even a partial refund, they just sent a link to their T&Cs which mentioned no refunds. My point is that people rent items for a particular occasion, if they don’t arrive in time, it’s such a waste of time and money. I then had to rush out and buy a new dress to wear for my occasion, so the entire experience was disappointing. I haven’t heard back from them since, but this is just something to make note of.
20 novembre 2025
Non scritta su invito
Risposta di HIRESTREET
Hi Sarah,
Thank you for taking the time to share your feedback, and we’re genuinely sorry for the disappointment caused. We completely understand how frustrating it is when an order doesn’t arrive in time for a specific event — especially when you’ve previously had positive experiences with us.
While we dispatch all orders on time, we unfortunately can’t be held accountable for delays caused by Royal Mail once a parcel has been handed over to them. That said, we never want our customers to feel unsupported in situations like this. Our team has been in touch with you to offer alternative compensation as a gesture of goodwill, despite this falling outside of our standard refund policy outlined in our T&Cs.
We truly value your past custom and appreciate you bringing this to our attention. Feedback like yours helps us continue improving our service and communication.
Best,
Hirestreet xx
Great concept but don't accept returns
Was excited to use Hirestreet as a way of limiting my spend on 'black tie' outfits to only be worn once, and with sustainability in mind. Unfortunately I didn't fully read the T&C's, and when the dress arrived and was too big, I was advised there was no refund or credit note permitted on the return of unworn items. I was offered a £10 discount off a replacement, however if that was unsuitable I'd then be looking at being £45 down already before finding an alternative elsewhere. It's a great concept but just make sure you're confident the outfit will fit before going ahead. And speedy customer service from Charlotte too!
8 ottobre 2025
Non scritta su invito
Risposta di HIRESTREET
Hi Lucy,
Thank you for taking the time to share your feedback and highlighting the positives of our company values and our customer service — I’ll be sure to pass your kind words on to Charlotte!
We completely understand that fit can sometimes be tricky when ordering online, which is why we do offer exchanges wherever possible. As a rental business, we do have to some fees on returns to help cover the costs involved in postage, cleaning, quality checks, and storage, even when an item is unworn.
These costs allow us to continue offering a wide range of designer pieces at a more accessible price point.
We appreciate your comments and understand how important it is to feel confident in sizing before placing an order. We’re always happy to help with sizing advice ahead of time to minimise this risk.
Thank you again for your honest review — it’s genuinely helpful as we continue to improve our service.
Love, Hirestreet x
Wrong size sent
Ordered a size 14 dress, correct dress arrived next day but was not a size 14.
Contacted the company and Charlotte responded quickly asking for more information.
Less than 24 hours after raising the issue it was resolved.
Although the dress was unusable the quality was excellent. I would use again without hesitation- based on the service recieved.
4 novembre 2025
Non scritta su invito
Risposta di HIRESTREET
Hi Manfa,
Thank you for taking the time to leave a review. We’re really sorry that the incorrect size was sent initially - this certainly isn’t the experience we aim to provide.
That said, we’re glad to hear that Charlotte was able to resolve the issue quickly and that you were happy with the quality of the dress and the service you received. Your understanding and patience means a lot to us, and we truly appreciate your willingness to use Hirestreet again.
Thank you for your feedback, and we hope to provide you with a seamless experience next time.
BW Hirestreet xx
Fantastic Concept. Disappointing Experience.
I was so excited to order after hearing about a friends amazing experience, but I have recently hired a dress from Hirestreet and was left really disappointed. The dress arrived looking cheap and more importantly, the way it was packaged completely ruined the experience. For a black-tie event, I expected something presented properly, but instead it came crumpled up in a paper bag, which made it feel far from a special occasion outfit. The dress is sequined and so because of the way it was packaged, I had to carefully unravel the entire garment as the sequins were caught on the inner lining.
When I contacted customer service, the response felt generic and didn’t address my actual query about paying an additional £10 to swap my outfit. Instead, I was told about eco/disposable packaging, which doesn’t explain why my friends received their orders in a much better way. It came across as dismissive rather than helpful.
The concept of Hirestreet is excellent in theory, but in practice the execution falls short - both in garment presentation and in customer service.
Sadly, I won’t be using them again. A complete waste of £40.
19 settembre 2025
Non scritta su invito
Risposta di HIRESTREET
Hi Amy,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations, especially as this was for a special black-tie event.
We appreciate you raising your concerns around presentation and packaging. Our eco-conscious packaging is designed to reduce waste especially around plastic, but we understand that this can feel disappointing when you’re expecting a more premium unboxing experience. We're reviewing packaging for 2026 due to your feedback.
We’re sorry that the way the dress arrived impacted your enjoyment and that the sequins caught on the lining — this is certainly not what we want for our customers.
We’re also sorry if you felt our response felt generic or dismissive, that’s never our intention
We’ll be sharing this internally to ensure our team better addresses specific queries and communicates options more clearly in future.
While we regret that we weren’t able to turn this experience around for you, we do truly appreciate you highlighting these issues, as they help us review how we balance sustainability, presentation, and customer care.
Love, Hirestreet xx
Disappointed quality,waiting for refund
Was very excited by range of dresses to hire. Chose 1 but My dress arrived not fit for purpose with a bent and misshapen zip. Not suitable for a wedding guest dress, especially due to the light material. They replied - although I was not able to reply back to say - a replacement would not arrive in time> due to not being at home until the day of the event. I’m waiting for a reply. It was kind of them to offer replacement - however since the first dress was not wearable, I just needed them to accept a return and refund as the dress was not fit for purpose. Now waiting for response and refund. They seem helpful but after reading reviews I feel worried I’ve been ripped off with a poor quality dress and have paid out of pocket £25 for the inconvenience and stress.
7 agosto 2025
Non scritta su invito
Risposta di HIRESTREET
Hi Rachel,
Thank you for taking the time to share your experience, and we’re really sorry for the disappointment and stress this caused - especially with your order being for such an important occasion.
We’d like to reassure you that we would never expect a customer to keep or pay for an item that is genuinely not fit for purpose.
When an issue like this is reported, our priority is always to resolve it as quickly and fairly as possible with a replacement often the best resolution.
Our team did offer a replacement straight away, but we understand this wasn’t suitable given the timing and your availability, and we’re sorry if that wasn’t clearly acknowledged.
Please be assured that your case is being reviewed, and the team should have been in touch to confirm the next steps regarding your return and refund.
We absolutely appreciate how worrying it can feel while waiting for a resolution, but we want to reassure you that we’re here to help and to put this right.
Thank you again for your patience and for raising this with us.
Best wishes, Hirestreet xx
Don't bother
The model doesn't work. You actually only really get 1-2 weeks of outfits, and you can't control when that is, therefore you can't plan outfits for specific events or days. I'll explain what I mean. It's a monthly subscription but you need to leave 4-5 days for the items to get delivered to you. Then you wear them, but then you need to return it at least a week before your next subscription date, because it takes time for a) it to get delivered back to them, and b) for them to actually process it which also takes a few days. Then once they've received and processed your return, the slots for the next month open up, but you've already eaten into your days most likely. Then you might take a day or two to select your next outfits, then another 4-5 days for it to get delivered...you see the pattern.
Additionally, they have basically no clothing for petite fits. I found that a lot didn't fit me properly so I'd just wasted one of my outfits for the month.
30 luglio 2025
Non scritta su invito
Risposta di HIRESTREET
Hey there,
Sorry to read your frustrations with our service.
We offer Subscription Memberships that complement and feed into your current wardrobe, allowing you to add pieces such as occasionwear and capsule items you can wear several times over the month.
We are continually adapting, listening and building our offer with more Petite sizing added where possible.
We offer standard shipping free with the service which allows us to keep the pricing super low but understand this can take a few days to update when items are returned and sending out within 3 days.
Items can be kept up to 30 days and your next box will unlock after items are returned to us and your next billing date has passed.
We are offering an alternative to fast, instant fashion that gives renters a chance to be more considered and careful with their choices, sorry to hear you were disappointed with the timeframes set by our chosen courier.
I'm sorry to hear you feel this service is not for you but do reach out if we can help further this month!
BW Hirestreet xx
Refund provided after very disappointing experience.
Not a good rental experience. I paid for a
Monthly subscription and yet the items that I returned and that hire street confirmed had been returned were not cleared so I could not rent anything. So for £55 I had nothing. After messaging several times the issue was resolved by Hirestreet.
5 luglio 2025
Non scritta su invito
Risposta di HIRESTREET
Hi Jo,
We've been in touch directly with you and would appreciate if you can edit your review to show we've offerered a quick resolution to your complaint.
We are sorry items on your subscription were not suitable, but it is up to the customer to return and pause/ cancel if you don't wish for further payments to be taken as per the membership T&Cs.
All the best
Hirestreet x
Hirestreet’s customer service is second…
Hirestreet’s customer service is second to none – they respond quickly, offer practical solutions and always go out of their way to help. It’s also fantastic to have a platform tackling fast fashion’s waste by letting you rent clothes instead of buying new, which makes it easy to refresh your wardrobe more sustainably. Plus, there’s a great range of items to choose from and, as I said, BRILLIANT customer service.
3 luglio 2025
Non scritta su invito
Risposta di HIRESTREET
Hi Lara,
Thanks so much for your feedback and review.
We are thrilled to read your comments and hope to see you return soon!
BW Hirestreet xx
Not for NI
Love the concept but delivery excluded for Northern Ireland
27 maggio 2025
Non scritta su invito
Risposta di HIRESTREET
Hi Natasha
We are also disappointed that the Windsor Network legislation has caused issues where we're limited by our logistics operator to send orders to Northern Ireland since March this year
We are working hard to find a solution but apologise that we currently cannot send to this area of the UK currently.
Best wishes,
Hirestreet xx
TATTY, FRAYED and PRE- STITCHED DRESS
I ordered a dress and when it was delivered it wasn’t in good condition. The dress was for a wedding and it had a hole that had been stitched up on the back of the dress, and it was very tatty and frayed.
I was very disappointed because I had nothing else to wear and had to wear it.
22 febbraio 2025
Non scritta su invito
Risposta di HIRESTREET
Hi Jahmarie
We are so sorry to hear you were disappointed with the quality of this rental
All items may show some signs of wear but no major damage as we look to extend the lifecycle of our clothes
We were totally unaware that there had been an issue, can you please reach out to Charlotte on our team who will endevour to assist?
Best wishes and apologies again
Hirestreet xx
Highly recommended just brilliant
Highly recommended! I recently opted to join the new subscription service, as due to the nature of my role as a busy MD I am regularly at events, and found that by using the subscription service, Hirestreet enabled me to change my wardrobe frequently! In addition I wanted to highlight just how brilliant their delivery service and their support team are, when ever I have needed advice on an order, they are prompt to respond (within 24 hours) and always happy to assist and advise on any items. A special shout out to Charlotte who is just brilliant in the customer support team! In addition to my work wardrobe, I have bulk hired for holidays and weekends away, and have really enjoyed being able to wear the item once and then send it back! I have hired 100's of outfits, and clothing and shoes have arrived often brand new with tags, or in exceptional condition. This concept has converted me away from making far too many impulse fashion purchases and instead wearing an item once and returning it, helps my bank balance and my conscience!
18 marzo 2025
Non scritta su invito
Risposta di HIRESTREET
Hi Lara
Thank you so much for your glowing review and fantastic feedback - we are thrilled to hear how you're finding our newly launched Subscription service so easy to use and look forward to seeing what else you rent with us next!
I've forwarded these comments to our team as well - thanks again!
Hirestreet xx
Will try to screw you over if cancelling
I submitted my last 5 items on subscription well ahead of my next billing date but hirestreet were extremely slow to update and ignored all my emails and texts on the matter - surprise surprise the next billing date has come round and theyve not let me cancel - I wouldnt bother with this there are far better competitors out there
17 marzo 2025
Non scritta su invito
Risposta di HIRESTREET
Hi Lindsay
So sorry to read your feedback on our Subscription Service
Our team have reached out now to offer support.
The cancellation of your subscription can only be confirmed once items are returned
So sorry to hear you feel ignored and unsupported as you looked to cancel your subscription.
We hope you will reconsider once we resolve this issue and delay
Speak soon
Hirestreet xx
I was skeptical at first buying ex…
I was skeptical at first buying ex rental, but using hire street is now my first go to when needing an outfit. Their customer service support was amazing and they helped me with my entire experience. To all those skeptics like me - trust them , sometimes that saying too good to be true , really is wrong as the quality of ex rental goods was amazing and the price is even better. Hire street isn’t just for hiring- it’s also for buying. It’s my new wardrobe secret!!
10 marzo 2025
Non scritta su invito
Risposta di HIRESTREET
Hi there
Thanks so much for your review and comments on our ex-rental sale items
We are thrilled to hear you are able to extend these garments' lifecycle and finding a bargain too in the process!
We also recommend checking out our Ebay site too if you've not already for even more gems
Best wishes
Hirestreet xx
Ordered a black dress, a red dress arrived
Ordered a black dress, a red dress arrived. Yes I received a refund after I had to photograph the dress, then the label, then when I suggested I wear it as I had nothing else to wear and my event was the following day they said the refund only applied if I returned it unworn. Won’t be using them again.
29 gennaio 2025
Non scritta su invito
Risposta di HIRESTREET
Hi Karen
We are so sorry this order item was sent incorrectly.
Our team work hard to offer resolutions based on the information shared and a partial refund was offered initially as you had suggested you were happy to wear the rental and we wanted to help offer compensation based on this.
Sorry to hear you were frustrated with being asked to share images, these will have been to try and ascertain what has gone wrong so we can fix for future customers
We are sorry you were disappointed with this process and I've shared with the team to try and offer better and faster solutions in future based on your feedback
Kindest regards
Hirestreet xxxx
I have recently started a subscription…
I have recently started a subscription service with Hirestreet as my winter wardrobe felt really dull and uninspiring. I had my eye on lots of new lovely jackets, but to be honest it’s hard to justify the cost knowing I will only wear them for a season and then have to store them somewhere!! Hirestreet has just been the perfect solution for me. I have been able to add warmth and colour to my wardrobe at such a fraction of the price. I get to be more experimental with my choices which has been great, and I am getting lots of comments from friends on my lovely new pieces.
When you need help, the company is really responsive. Charlotte from customer service is very helpful and has really gone above and beyond. Highly recommend
14 gennaio 2025
Non scritta su invito
Risposta di HIRESTREET
Hi Sam
Thanks so much for sharing your review of our Subscription Service and these lovely comments on our team support too which I have shared today
We are thrilled to hear you're loving injecting some colour and interest to your wardrobe, especially at this time of year and can't wait to see what you fill in your next box next!
Lots of love.
Hirestreet xx
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