Hillier Garden Centres Recensioni 

Made the mistake of visiting the branch in Bath. Went to their cafe to be bullied by staff. Food is awful and terrible coffee. Not kid friendly at all.

An employee in the restaurant has now been abrupt/ rude to me 3 times in total. This is not a complaint about the restaurant, just one employee named Joy.

Visited the Newbury garden centre with my very poorly husband who has not been able to get out of the house for a few weeks. We took our dog & were looking forward to a nice lunch, to maybe buy a Christmas tree and some baubles. But guess what? After he struggled from the car park to the cafe? Dogs are NOT allowed, even small well behaved dogs. The cakes in the cafe looked highly processed, tasteless and massively overpriced. We didn't want to leave the dog in the car (risk of theft) so drove soth to Yew Tree garden centre. Again, DOGS NOT ALLOWED.

So drove into Newbury, poor hubbie had a long very difficult walk to Chego's who welcomed the dog and us, served us a delightful lunch, glass of wine, superb service from a pleasant waitress. Then to Rufus for an excellent coffee, quality cakes & a cosy atmosphere, with our dog.

Hillier and Yew Tree - you lost business from us today and into the future. We will go for quality and service and kindness to our well behaved pooch every time!!!!!!

Thyme & Mulberry restaurant, Sunningdale:

Two full English breakfasts with toast and tea included for under £20! Excellent food and service, clean restaurant, absolutely no complaints at all. Highly recommended.

We only had a brief look round the garden centre but it was clean, well laid out, and there were some bargains to be had. Overall very good experience. Well done everyone. I will definitely be back.

This place is the most confusing I have ever been to. The restaurant is right at the back of the complex and if you have parked at the front, you have to navigate right around the building and it is only identified by the name of the cafe. There is outside seating in a very bland area with very little attempt to make it look like a nice place to sit in. Only advantage is that is sunny.

Ordered 2 macaroni cheese with garlic bread. Expensive at £12.99 but was absolutely delicious 😋. Many thanks to the chefs and servers who work really hard to cater for their many customers. Thanks folks, your hard work (and delicious food) is appreciated. My only concern is that the menu board is unreadable (as other people were commenting on). I had to look at the paper copy by the till.

Bought some garden furniture and paid for delivery. When it did nt arrive I went in . Initially I was told it was out for delivery but on further investigation I was told it had been delivered to another customer! As there were none left I was given a refund. On contacting the manager I was offered a free coffee !! Appalling service . A perfectly good garden centre ruined by Hilliers ! Won’t be buying anything big again!

Purchased item of furniture in the sale. Was told by 2 members of staff it was free delivery. Several days later had not contacted me to say when it would arrive so went to the shop to find out what was happening, the manager demanded £25 from me to get it delivered. His words were ‘you want the item, you pay us or you pay the driver or you don’t get it delivered’. The 2 staff members admitted they had told me it was free but the manager would not honour that. I got a refund, will not shop here again, they are not to be trusted and customer service is non-existent!

Had tea for 4 at Weyhill today, very disappointing. Mass produced cakes (scones not even out of their wrappers), sweaty cream, cheap ham sandwiches with cheap bread. £20 per head and not worth £5. I shan’t be returning.

I love meeting up with my friends at the restaurant at Hilliers. Great coffee, lovely cakes at good prices. The staff are very helpful.

We're a British American Family that lives nearby and have visited for years with a usually very positive experience. We can't say the same about this last one.
I think it's wonderful they give jobs to so many Teens for the Summer but the management has failed to give them proper training, or they just don't care.
They failed to put the order in for my Wife's meal but got mine and my sons. When asked, they didn't say sorry, they didn't take her order, they told her to go back and stand in line. They didn't bring us any utensils or napkins. They sent me outside to get a spoon for coffee, when I asked for utensils, they asked me what I was eating, as I had a choice between a spoon only or a fork only? What if I want both? They were completely unable to fathom our request for our drinks to go, and the extra bonus was the unpleasant effect of diarrhea from the under cooked sausage. I think we'll stay away for a few years if we go back at all. It was the most unpleasant experience which left us feeling rather denigrated. All about supporting youth but the poor standards means someone in leadership is failing, or just doesn't care. Perhaps they're feeling so proud they don't feel they need to bother, and that is the sense we took away from it today. Sad end to years of positive reviews.

Nice garden centre and pleased they allow dogs,as clearly stated NOdogs in restaurant yet people were totally disrespecting this with there dogs when I confronted the supervisor he did not care one bit I told him he should be enforcing the rules and got told we don't have time ,so when do rules count,?

Surprised Hillier gets so many negative reviews but note they don’t respond to negative feedback and their search engine is poor. Will shop elsewhere.

Wanted to buy two large glazed blue pots £260 from the Bath outlet. Saw them previous week but were damaged, both were gone this week. I asked if I could order, told no by the plant manager, asked when was the next delivery, told don't know orders are done centrally, parting shot from plant manager "the moral of this is to buy when you first see something" Left the store angry, frustrated got home and ordered the pots on line from a different supplier

Janet (80)my neighbour bought a garden furniture set from the Eastbourne branch.It was excellent quality but I found it very difficult to put together with the Allen key tool.Richard (Hayes) the centre manager, and his team,Tamsin,Lucy and Roberto, went above and beyond to put things right.After a home visit,Roberto managed to put it all together with his electric tool.Janet is over the moon with the impressive aftersales care from all at Hilliers Eastbourne.

The restaurant isn't dog friendly. If you have a dog you can only sit outside. The member of staff delivering the message looked like she was chewing a wasp, most unhelpful. saying "if you're not happy go to the manager". Most restaurants ad garden centres are dog friendly now, the excuse given was it is in breach of health and safety to allow dogs in the restaurant. This was Hilliers in Sussex where every other family has a dog, pretty sure they are losing lots of business because of it. Had cream tea that was poor. a dried up scone and little pot of cream and jam for £6.95. I will be avoiding hilliers going forward and going to friendlier garden centres

Aldermaston. Waited half an hour for very basic food. Expensive and v slow service

No Gluten Free options other than flapjack in a plastic packet. We were told there was nothing else at all, no bacon rolls, cakes, scones - nothing. After contacting Hilliers, we were told they don't provide gluten free as a duty of care!!! It doesn't take much or cost much to have some gluten free rolls, bread, scones and cakes in the freezer, and have a separate small preparation area. So many other companies do this and manage perfectly well. It is so utterly disappointing to go to a cafe and not even be able to have a bacon roll. The flapjack contains oats which many Coeliacs have a bad reaction to. Hillier don't seem to care about the many, many people with gluten issues. Is that discrimination? Does it contravene the Equality Act 2010? We certainly won't bother with them again, and are putting our experience on all the Facebook gluten free groups.

The till charged me 7.99 for a pack of plants displayed in the "3 for £12" section. I was therefore charged £77 for purchases I thought should be £68. The staff just stated that I had not complied with the offer.
This is not the first time and if I could have left a review of -1 I would have.

A friend and I decided to have an afternoon at Hilliers to stock up on plants for our gardens.
A huge stock of plants but we were so disappointed that most of them were dry and some dying through lack of water.
We went home with very little of what we had intended to buy.