I was very pleased with the excellent service I received at the Folkestone Branch of Audika. The friendly and professional staff were very helpful and explained everything thoroughly. Nicki, the Audio... Leggi di più
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First time I’ve had a hearing test as I had noticed a slight decline. I went to the Folkestone clinic. Nikki was very professional and thorough. Every step was explained clearly as were the results.... Leggi di più
Nicky was excellent. She explained everything without ever making me feel like she thought I was daft. Great to be able to get a free hearing test. Whilst the tests showed that I have mild hearing los... Leggi di più
I had an appointment today. It was amazing 💯 At first I was given a warm welcome with a genuine smile from a really helpful and friendly receptionist I didn't have to wait long. I s... Leggi di più
4,9
Eccellente
94 recensioni
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A great experience
I recently went for a hearing test with Nicola Davis at Hidden Hearing after having been for ear wax removal with Ashleigh a few weeks earlier. Whilst I paid the fee for the ear wax removal, which was urgent, the hearing test was free. Both services were excellent. I was provided with a comfortable and friendly experience in both cases.
23 gennaio 2025
Non scritta su invito
Extremely efficient operator
25 gennaio 2025
The appointment was fine
The appointment was fine. However the email sent prior asked me to bring a close family member, which I did, but it turned out to be completely unnecessary and not required at all, so it was a waste of my wife’s time.
24 gennaio 2025
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Thieves
I attended an ear wax removal appt. The lady was fantastic, polite and professional - so nothing against her - however she swiftly told me my ears were completely clear. At that point I imagined I would just leave.
However your company policy is to take £40 for not doing anything? It’s £70 for ear wax removal, so your company policy is to charge more for doing nothing, than you charge for actually providing a service.
I'm stunned
9 gennaio 2025
Non scritta su invito
Risposta di Audika - Folkestone
Good afternoon
Thank you for your review. We appreciate all feedback.
We are pleased to hear that you were happy with the service you received from our Ear Care Practitioner.
We can see that you have been in contact with our customer services team by email. As explained, our costs include appointment time, professional service, and any onward referrals. We are sorry to hear that you are unhappy with our charges and apologise for any frustration this may have caused.
Kind Regards
Customer Services - Hidden Hearing Ltd
Warm (literally and figuratively)…
Warm (literally and figuratively) welcoming. Very accommodating. Clear and understandable communications.
For my first appointment with them it could not have gone better.
I am even looking forward to my second appointment!
3 gennaio 2025
Ashley was brilliant once again and…
Ashley was brilliant once again and resolved my issue professionally.
19 dicembre 2024
The person we dealt with was Hannah
The person we dealt with was Hannah, she was very calm and explained everything so clearly. On a previous visit she even told us to go to the drs about something behind my 92 yr old fathers ear which turned out to be cancer and this is now all sorted. A big thank you all round from us.
5 dicembre 2024
Walked in today as couldn’t hear out…
Walked in today as couldn’t hear out off my left ear and was causing me problems Ashleigh bullen saw me strate away and fixed the problem in both ears feel so much better would like to thank her again as she did a great job cheers ross
5 dicembre 2024
Non scritta su invito
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