HG WALTER - ROCK! Guaranteed awesome product - 2kg Dry aged rolled rib - perfectly nutty, fat content was bang on soft and juicy...So much better than the local butcher (who is also great) but thi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
This was my first order with HG Walters and having had a Butchers in the family, I was naturally going to have high standards with regards to ordering the aged beef. It did not disappoint! Fantastic f... Leggi di più
L'azienda ha risposto
I first visited HG Walter in 2008 when visiting my nephew who lived nearby. At the the time, even in a food town like San Francisco there were precious few proper butchers. I was very impressed. After... Leggi di più
L'azienda ha risposto
The delivery was on time as arranged and the quality of the Beef was as good as it gets! I cooked Fillet of Beef for 10 people and one of them is a top chef - he was blown away by the excellent qualit... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
HG Walter is an independent family-run butcher based in London where traditional expert butchery, quality and consistency remain at the heart of our business. Order online for nationwide delivery or collect from our shop in Barons Court, London.
Covid-19 Update
Scritti dall'azienda
- Due to the current situation, we are experiencing higher volumes of orders. Please bear with us during this time.
Informazioni di contatto
51 Palliser Road, W14 9EB, London, Regno Unito
- 02073856466
- georgie@hgwalter.com
- www.hgwalter.com
4,7
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Speedy delivery
Speedy delivery, but light on weight by 10 %. Loin looks good but have not tried it yet.
21 aprile 2026
Non scritta su invito
Risposta di HG Walter
Hi Philip, thank you for your feedback, and I’m glad to hear the delivery was speedy and the loin looks good.
I’m sorry to hear about the weight discrepancy - that’s certainly not what we’d expect. Please could you get in touch with me directly at georgia.cotton@hgwalter.com so we can look into this for you and make it right?
We look forward to hearing from you.
Good Product - Shocking Service
The meat was delivered in an un-insulated box left in my front garden. The driver didn't wait to see if I answered the door - the package could have been outside for hours on one of the hottest days of this year so far. When I questioned this I was told that the meat had been delivered by one of HG Walter's own drivers and that HG Walter's assumption was that deliveries by their own drivers would be immediately accepted and dealt with by the recipient. I do not believe this to be a safe or reasonable assumption.
In addition to this, the enclosed hard copy invoice was confusing and wrong. The delivery charge was itemised under a cryptic code and turned out to have been applied twice. When I questioned this I was informed that HG Walter knew of this problem with their printed invoices and that 'IT' were looking into it. I was assured that I would only be charged once for delivery - no matter what the invoice said. I will be checking my card statement.
No apologies were offered at any time.
Good product, seriously flawed service.
I won't use HG Walter again.
24 aprile 2026
Non scritta su invito
Risposta di HG Walter
Dear John, thank you for taking the time to speak with me on Monday and for following up with your feedback.
First and foremost, I am very sorry for the experience you’ve had. This is not the level of service we aim to provide. I was pleased to hear that you were happy with the quality of the product itself. We take a great deal of pride in the sourcing and preparation of our meat, so it’s reassuring to know that aspect met your expectations.
In terms of delivery, our parcels are intended to be delivered directly to the customer, straight off our refrigerated vans. Because of this, we do not insulate these boxes, and they are not designed to be left unattended. We have since spoken to the driver, who appears to have assumed that someone would be arriving to collect the parcel shortly after ringing the doorbell. That said, the driver should have waited to ensure you had received it. We are addressing this internally to ensure clearer procedures are followed going forward.
Most importantly, I apologise that this situation was not handled with the care and clarity it deserved when you first raised it. You should have received a clear explanation and an apology immediately.
Thank you again for bringing this to our attention. Your feedback is incredibly valuable and helps us improve both our service and communication.
Meat quality was excellent
Meat quality was excellent. Communication was excellent. Delivery was excellent. However the delivery was incomplete which left bus chasing a refund which was made.
Clearly some internal procedures need to be looked at.
20 aprile 2026
Non scritta su invito
Risposta di HG Walter
Hi Emile,
Thank you for your kind words about the quality of the meat, communication and delivery - we really appreciate it.
I’m very sorry again that your order arrived incomplete. As mentioned in our email, this was due to an internal miscommunication regarding stock of the lamb sweetbreads and you absolutely should have been informed ahead of delivery.
We hope to have the opportunity to provide a seamless experience for you next time.
Quality butcher
Quality meat, quality service. The best butcher in London! I will never buy from anyone else.
15 aprile 2026
Non scritta su invito
Risposta di HG Walter
Thank you so much - that’s incredibly kind of you to say. We’re so pleased you’ve had such a great experience with both the meat and the service. “The best butcher in London” is high praise, and we don’t take that lightly.
We really appreciate your support and look forward to many more orders to come.
I was very pleased with my first order…
I was very pleased with my first order from HGWalter.
It arrived at date / time expected.
It was boxed with lining and ice packs.
Ice packs were still frozen.
The meat was beautifully packaged.
Each joint individually packed and sealed.
The meat was delicious and very tender.
9 aprile 2026
Non scritta su invito
Risposta di HG Walter
Thank you so much for your thoughtful review Ann. We’re delighted your first order lived up to expectations - from the delivery and packaging right through to the quality of the meat. It’s especially great to hear everything arrived properly chilled as we take great pride in our packaging and insulation. We really appreciate you taking the time to share this, and we look forward to sending you your next order soon.
Fantastic Meat, Fantastic Service
Ordered from HG Walter twice, absolutely fantastic meat and customer services. Would highly recommend to anyone looking for high quality meat
16 aprile 2026
Non scritta su invito
Risposta di HG Walter
Thank you so much for your kind words Mike - it really means a lot to us. We’re delighted to hear you’ve had such a positive experience with both our products and our customer service. That combination is exactly what we strive for every day.
We truly appreciate the recommendation and look forward to your next order.
I ordered online to suit my flexibility…
I ordered online to suit my flexibility in picking up the order and it was delivered in time and the meat was really fresh and I would order again soon.
8 aprile 2026
Non scritta su invito
Risposta di HG Walter
Thank you for your lovely feedback. We’re so pleased the online ordering worked well for you and that everything arrived fresh and on time - that’s exactly what we aim for. It’s great to hear it gave you the flexibility you needed too.
We really appreciate your kind feedback and look forward to your next order.
Outstanding Beef Wellington
Ordered two beef wellingtons with the red wine jus for a dinner party. The cooking instructions were spot on. The beef was cooked to perfection. From experience, the quality of HG Walter’s meat is always exceptional. On this occasion, the beef wellington with the accompanying jus was so delicious, it exceeded our expectations. Definitely will order the beef wellington again.
25 marzo 2026
Non scritta su invito
Risposta di HG Walter
Thank you so much for such a lovely review Leslie. We’re delighted to hear the Beef Wellington was a success at your dinner party - it’s such a special product. Our kitchen team puts a lot of care into preparing them and the red wine jus, so your comments on the quality really mean a lot. We really appreciate your kind words and look forward to serving you again soon.
No respect!
No respect!
I came across this company's van on the streets of London and was shocked by the driver's lack of respect. I can only imagine what the business must be like! Bad impression!
24 marzo 2026
Non scritta su invito
Risposta di HG Walter
We wanted to follow up on this as we haven’t heard back from you. We take feedback like this very seriously, and we’re keen to look into it properly.
If you’re able to share any further details (such as the location and time), it would really help us address this internally and ensure it’s followed up.
Please do feel free to get in touch with me directly at georgia.cotton@hgwalter.com
-
We're genuinely sorry to hear about your experience - this certainly isn’t the standard we expect from anyone representing us. We take this kind of feedback seriously, so we can look into it properly. If you’re able to share a bit more detail (such as the location and time), it would really help us address this internally.
I would really appreciate it if you could send some further information to me at georgia.cotton@hgwalter.com, and I will make sure it’s followed up.
Thank you for bringing it to our attention.
Quality meat and great experience
Quality meat and great experience.
Totally recommend the pig cheeks. They melt in your mouth.
20 marzo 2026
Non scritta su invito
Risposta di HG Walter
Thank you so much for the great review Celia. We’re delighted to hear you had such a positive experience and enjoyed the quality of the meat. Pig cheeks are such a delicious cut, so it’s fantastic to see them getting the love they deserve. Really appreciate the recommendation, and we hope to welcome you back again soon!
Inadequate packaging. Meat warm on delivery
My order arrived on time but was packed in a plain cardboard box with absolutely no insulation to keep the meat cool. It was warm and the vacuum seal on one of the packages was compromised. The condition of the meat (split pig's head) in that package was not good- the skin was slimy and the colour of the meat was off. I threw it away but the other items looked ok so I kept them. However, the smoked iberico bacon Is delicious. Not sure if I'll order meat from this company again.
16 marzo 2026
Non scritta su invito
Risposta di HG Walter
Hi Pauline, thank you for your feedback and we’re very sorry to hear about the condition of the pig’s head you received.
With our local deliveries, all orders come straight out of our refrigerated vans and directly into the hands of our customers. They are never left on a doorstep or unattended, which is why we do not include ice packs with these deliveries.
That said, the condition you’ve described is absolutely not up to our standards and we sincerely apologise for this experience. Please do get in touch with me at georgia.cotton@hgwalter.com so I can investigate this properly and arrange a refund for the affected item.
We’re pleased to hear you enjoyed the smoked Ibérico bacon, it's such a lovely product but we completely understand your concerns and would appreciate the opportunity to make this right.
beef wellington
Ordered the beef wellington. Delivered as expected and the end result was fantastic. Easy to follow on line instructions on how to cook.
Would highly recommend.
15 marzo 2026
Non scritta su invito
Risposta di HG Walter
Thank you so much for your kind words! We’re delighted to hear your Beef Wellington arrived smoothly and turned out so well - it's a really special product, so it’s great to know it lived up to expectations. We’re especially pleased the cooking instructions made it easy to get a fantastic result at home.
Really appreciate the recommendation and we hope to serve you again soon.
We ordered two tomahawk steaks and were…
We ordered two tomahawk steaks and were very impressed with the quality of the meat for the price we paid. The peppercorn sauce is absolutely to die for. Highly recommended!
14 marzo 2026
Non scritta su invito
Risposta di HG Walter
Thank you so much for the fantastic review! We’re thrilled to hear you enjoyed the tomahawk steaks - great to know the quality and value hit the mark. And we couldn’t agree more about the peppercorn sauce…it’s a real favourite amongst the team too! Really appreciate the recommendation, and we hope to welcome you back very soon.
Really lovely quality and nicely…
Really lovely quality and nicely packaged
After being recommended by a friend
We will be back
13 marzo 2026
Non scritta su invito
Risposta di HG Walter
Thank you so much for your lovely review! We’re delighted to hear you enjoyed the quality and that everything arrived nicely packaged - it’s something we take real care over. And a big thank you to your friend for the recommendation too! We look forward to welcoming you back again soon.
Great quality chicken
Great quality chicken. Friendly service. Good value
12 marzo 2026
Non scritta su invito
Risposta di HG Walter
Thank you so much for your kind words! We’re really pleased to hear you enjoyed the quality of our chicken and found the service friendly - that means a lot to the team. We really appreciate your support and look forward to serving you again soon!
Outstanding ex dairy beef and pork…
Outstanding ex dairy beef and pork joint.
12 marzo 2026
Non scritta su invito
Risposta di HG Walter
Thank you for the fantastic review Michael! We're so pleased you enjoyed the ex-dairy beef, it's a real favourite here amongst the team - the flavour and depth develops over time into something really special. Our butchers take great care selecting and ageing these cuts, so it’s always lovely to hear when customers appreciate them as much as we do. We hope to welcome you back again soon.
Incredible quality
The quality of the meat is incredible as always. Thanks HG Walter 🙏
7 marzo 2026
Non scritta su invito
Risposta di HG Walter
Thank you for the kind words and for your continued support! We're so pleased to hear you're enjoying the quality of our meat. It means a lot to the whole team here at HG Walter.
The best pies I have ever tasted!
6 marzo 2026
Non scritta su invito
Risposta di HG Walter
Thank you so much for the lovely feedback Fiona! We're thrilled to hear you enjoyed the pies. We'll be sure to pass your kind comments on to our chef, who will be delighted to hear that.
Everything was perfect and the meat was…
Everything was perfect and the meat was fresh and arrived as stated. The meat was protected and at the correct temperature. Couldn’t be more happier with this butcher and will use in the future.
20 febbraio 2026
Non scritta su invito
Risposta di HG Walter
Thank you so much for your wonderful review. We’re delighted to hear everything arrived perfectly - fresh, well packaged and at the correct temperature. We take great care with our packing and delivery, so it’s lovely to know that came through.
We really appreciate your support and look forward to serving you again in the future.
I made a mistake with my order online
I made a mistake with my order online, I called and they quickly resolved it. Excellent customer service and of course the best quality product!
17 febbraio 2026
Non scritta su invito
Risposta di HG Walter
Thank you very much for your kind words Dan. We’re so pleased we were able to resolve your order quickly - our team always aims to make things as smooth as possible. It’s wonderful to hear you’re enjoying the quality of the product as well.
We really appreciate you taking the time to share this.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.