Hertz - Santa Ana - John Wayne Airport (SNA) Recensioni 

Easy check in and clean car ready. Did charge me a rather lot to fill the car up with gas as I was running late and did not have time myself however . Staff were polite and efficient

LONG WAIT to check in

Little ro no airport signage directing passengers from Terminal to rental cars. Once there, poor signage and quite the walk to find Hertz. Finding Gold Service and Presidents Club was very difficult. Very poor customer experience, poor choice of cars, lengthly processing. I will avoid Hertz at SNA henceforth. Joseph Labozan

The car I got was 2026 Jeep Grand Cherokee. This one had a weird problem where the fan is on, but start/stop button does nothing. The steering is locked. Eror message on the screen was showing need to restart the system and shows press start/stop button. Got on a call with road side assistance and they tried to get it going for about 30 minutes asking me to try different things but of no use. Finally they scheduled for a tow which came after ~40 minutes. At that time looks like it reset itself and started functioning normally. Spoiled almost 2 hours of my time and lot of mental stress.

The logistics of pickup at this Hertz location are the worst of any I have experienced, Gold customers are forced to wait in a long line to pickup keys to car. Signage to locate cars is difficult to follow. I was directed to my cars space whose number did not exist. I found my car by roaming the pickup area and pressing the locator button on the key fob. Drop of was equally chaotic and when I spoke with drop off person his response was sarcastic and discurteous.

Great experience with Hertz! The booking process was easy, the price was reasonable, and the service was smooth and convenient. Very satisfied overall and would rent from Hertz again.

Nice car, drove well, good service.
Didn’t give 5 stars as price too high.

It’s hit or miss at this location. They are always out of cars and at times there are long wait times and not like others ones where you can just go and pick your car.

The car was dirty and to be honest embarrassing. It was old looking and smelled inside front window looked like it was never cleaned. Some I am a gold member and have spent a lot of money renting cars from Hertz make me wonder if I should start looking other places.

Easy pickup, easy drop off.

Friendly, helpful people quickly solved a minor problem with my account and got me on my way.

Hertz couldn’t print a paper receipt printout upon car return.

Awesome! Easy

In retrospect I should have never left the lot with this vehicle. I will also say that this was an electric car and I have never owned an electric car so that was a learning process as well. I was suprised at the limited number of charge stations available in the Dana Point, CA area. This car had over 150,000 miles on it and 4 different error messages that popped up everytime the car was started. The battery at 80% when I drove it off the lot and was only able to charge to 80% when plugged in. When I returned the car I was charged a fee because it was not at 100%. Hertz has said they are going to refund my money but it has been 5 days now and I have not seen a refund. I don't think my President's Circle status at Hertz is worth it. I have yet to get a decent upgrade in the two years I have held that status.

quick and easy

Pick up and drop off was excellent. Car was clean and ran well. met expectations.

The Hertz member greeted me and said he appreciated my business. The Blazer was a great vehicle, but the inside of the windshield was SO CLOUDY, I colud hardly see to drive. And I am serious!
If you wash your cars underground, you wouldn't see it. But as soon as I got up stairs and drove towards the pick up area, it was terrible! My wife and I had to use napkins we had to get it cleanable to drive

Great car and value for weekly rental