My current policy is with Healthy Pets but my premium doubled for following year so I cancelled policy. I then bought following year's policy online through comparison site still with Healthy Pets but... Leggi di più
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I have just moved two of our four cats across to Healthy Pets. I researched options and they came out as great value and a low excess amount, which met my needs purrfectly, and will save me a signific... Leggi di più
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Using the quote to buy the insurance was easy once we found the place where information needed to be added. As I was on the page trying to buy the insurance there was no indication that the change w... Leggi di più
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Helpful customer service and easy to understand. When phoning, there is no indication that you have reached Healthy Pets nor did the person who responded say it was Healthy Pets - a bit worrying in t... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.
Informazioni di contatto
No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, Regno Unito
- 01730 268592
- heretohelp@healthy-pets.co.uk
- www.healthy-pets.co.uk
4,4
Eccellente
4K recensioni
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I am a little disappointed
I am a little disappointed. I took out the Bronze policy and didn't appreciate that the £1,000 cap on it wasn't annual but per illness (unlike the excess!). Whilst I accept that is my own stupid fault a reminder that I was near my limit might have been helpful. So I have ended up with a vet bill either way.
19 giugno 2026
Non scritta su invito
Risposta di Healthy Pets Insurance
Thanks for taking the time to leave a review. I'm sorry you aren't happy with the claims cap on the policy.
We would like to investigate this further and have requested additional information via Trustpilot. Please can you provide this information so we can address your concerns.
Update: 22/06 - Thank you for providing your details. I have referred this to our customer service team who will call you today to discuss your concerns in more detail.
Kind regards,
Darren @ Healthy Pets
This is a company that can be trusted
This is a company that can be trusted. I have been with them for many years. they have always paid
every claim I have made. I have taken out a new policy for my new dog. The person I talked to listened to what I wanted, was easy to talk to, was very pleasant, and made the whole process easy an quick. I can't fault Healthy pets and would certainly recommend them. The price was also good, great service.
15 giugno 2026
Risposta di Healthy Pets Insurance
Thank you so much for taking the time to share your positive experience. We're delighted to hear that you've been satisfied with our claims service over the years and that your recent experience purchasing a new policy for your dog was smooth and pleasant. Your kind words about our team and the value we offer mean a lot to us.
If you ever need any assistance or have questions in the future, please don't hesitate to get in touch. We truly appreciate your recommendation and loyalty.
Kind regards,
Darren @ Healthy Pets
Very easy to use website
Very easy to use website, very informative so you could understand exactly what cover you were getting and the cost.
Very happy with the price!
10 giugno 2026
Risposta di Healthy Pets Insurance
Thank you for your positive feedback! We're glad our website made it straightforward for you to understand your cover and costs. It's great to hear you're happy with the price.
Should you need any help or have questions in the future, feel free to get in touch.
Kind regards,
Darren @ Healthy Pets
Good advice to end existing policy and…
Good advice to end existing policy and start a new one.
13 giugno 2026
Risposta di Healthy Pets Insurance
Thank you for your feedback. We're pleased to hear that the recommendation to end your existing policy and start a new one was helpful.
If you have any further questions or need assistance with the process, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you for your positive feedback! We're glad to hear that you found it easy to access and arrange your policy. If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Very clear information
Very clear information, fast application, very pleased to be able to chose affordable insurance.
14 giugno 2026
Risposta di Healthy Pets Insurance
Thank you so much for your kind words!
We're delighted to hear that you found the information clear and the application process fast. At Healthy Pets, we strive to provide affordable insurance options that meet our customers' needs, and it's wonderful to know you’re pleased with your choice.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind regards
Chelsea @ Healthy Pets
For my 9yr old cocker spaniel the…
For my 9yr old cocker spaniel the premium is becoming ridiculously high considering we have never had a claim. If you cancel your old policy at renewal time and start again as a fresh customer (all done on the same phone call) we saved approximately £300 , however if your dog has a pre-existing condition this would no longer be covered, fortunately ours doesn’t.
10 giugno 2026
Risposta di Healthy Pets Insurance
Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you found a way to manage your premium costs effectively for your 9-year-old cocker spaniel. It's great to know that your dog remains in good health without pre-existing conditions, which certainly helps with keeping premiums reasonable.
We truly appreciate your loyalty and hope to continue providing you with excellent service and coverage. If you ever need any assistance or advice about your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Healthy Pets
Unfortunately one of our cats was…
Unfortunately one of our cats was killed just after We'd taken out Healthy Pets Insurance. HPI were very understanding and cancelled the policy, no questions asked.
22 maggio 2026
Risposta di Healthy Pets Insurance
Thank you for reaching out and sharing your experience. We can only imagine how hard this must be for you. It’s comforting to know that our team handled your situation with understanding and compassion.
If there’s anything we can do to support you or if you have any questions, don’t hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Helpful & professional
I received my new quote for my cats health insurance, but found it had increased. I phoned to query this & spoke to a really helpful member of staff. She explained why it had gone up & between us we sorted out a new plan that was more suitable to my budget. She was very helpful & professional & once I had answered all her questions, she completed the transaction & sent an email straight away to confirm everything.
9 giugno 2026
Risposta di Healthy Pets Insurance
Thank you very much for your kind feedback. I’m delighted to hear that one of our team members was able to assist you promptly and find a health insurance plan for your cats that better suits your budget.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Inflated prices at renewal
A reasonable level of cover for a reasonable premium, BUT only after I rang their renewals team to complain that they had not only raised my premium by 30% for the previous year, but they were also offering the exact same policy via a comparison website 70% cheaper than my renewal quote . Clearly just blatantly exploiting existing customers with inflated premiums with the assumptions that customers don’t check quotes. If you can offer the same premium to a new customer for 70% less than an existing customer when the insured risk & material facts are the same, then don’t be surprised to be viewed as greedy & deceitful. I only renewed as they price matched their premium to new customers which was then cheaper than competitors. Here’s a thought to this & every other large organisation, why not act with integrity & treat your customers fairly rather than alienate & antagonise them ?. Another load of nonsense seems this auto policy renewal unless you cancel, which most companies make opting out difficult in the hope you won’t notice their inflated premiums at renewal.
* Following the company’s response to my review I must point out that my pet does not have any pre existing medical conditions that would have affected the renewal premium. Shame on you healthy pets for attempting to fabricate untrue scenarios to justify poor customer service. You can expect a formal complaint shortly regarding your response to my review.
9 giugno 2026
Risposta di Healthy Pets Insurance
Thank you for sharing your concerns regarding the recent premium increase on your policy.
We can see that one of the team have reached out and discussed the reasons as to why there is was a price difference between your renewal price and the new business quotation you were given, as a new policy would not cover pre existing conditions, where as the renewal would cover this.
If you have any further queries or questions, please feel free to contact us.
Kind regards,
Darren @ Healthy Pets
excellent service and reasonable costs
excellent service and reasonable costs. highly recommend.
9 giugno 2026
Risposta di Healthy Pets Insurance
Thank you so much for your kind words and positive feedback! We're delighted to hear that you found our service excellent and our costs reasonable. Your recommendation means a lot to us.
If you need any further assistance or have any questions about your policy, feel free to reach out anytime.
Kind regards,
Darren @ Healthy Pets
Easy conversation on phone because I…
Easy conversation on phone because I had question's that were answered strait away before the policy was purchased with Healthy Pets.
2 giugno 2026
Risposta di Healthy Pets Insurance
Thank you for your kind feedback. We're delighted to hear that your questions were answered promptly and clearly before purchasing your policy. Providing easy and helpful communication is very important to us.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
New Policy holder
Just taken out Pet Insurance and found the
rate very competitive. I phoned and spoke to an advisor who was very helpful and explained the policies clearly.
4 giugno 2026
Risposta di Healthy Pets Insurance
Thank you very much for your kind feedback regarding your recent experience. We're delighted to hear that you found our rates competitive and that our advisor was helpful in explaining the policies clearly.
If you have any further questions or need assistance in the future, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Great price and cover.
1 giugno 2026
Risposta di Healthy Pets Insurance
Thank you for your kind words! We're delighted to hear that you found our price and cover great. If you have any questions or need further assistance with your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you so much for your positive feedback! We’re delighted to hear that you found a competitive price with us.
At Healthy Pets, we’re committed to providing excellent service and great value, and your kind words truly motivate us to keep improving.
If you ever need any further assistance or have questions about your policy, please don’t hesitate to get in touch.
Kind regards,
Michelle @ Healthy Pets
Easy experience and fair pricing
31 maggio 2026
Risposta di Healthy Pets Insurance
Thank you for sharing your feedback about your experience with Healthy Pets. We're delighted to hear that you found the process easy and the pricing fair.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
New cover
Only just joined Healthy Pets Insurance. Very friendly and a lot cheaper than previous Pet Insurance which covers the same.
31 maggio 2026
Risposta di Healthy Pets Insurance
Thank you so much for your kind words and for choosing Healthy Pets Insurance! We're delighted to hear that you find our service friendly and our pricing competitive. Our team is committed to providing the best coverage for your pets at great value.
If you ever have any questions or need assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Smooth online process
Bought online. Smooth process. Only issue was that it was unclear which policy wording and IPID applied to the cover level I was buying during the sale process.
24 maggio 2026
Risposta di Healthy Pets Insurance
Thank you for taking the time to share your feedback regarding your recent purchase. We're glad to hear that the overall process was smooth for you.
However, I do apologise for any confusion caused by the unclear policy wording and IPID details during the sale. We aim to provide clear and transparent information to our customers, and I appreciate you bringing this to our attention.
If you have any further questions or need assistance with your policy, please don’t hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
The price was very competative
The price was very competative. The on line comparison was very easy to follow.
26 maggio 2026
Risposta di Healthy Pets Insurance
Thank you very much for your kind feedback. We're delighted to hear that you found our pricing competitive and our online comparison easy to use.
If you have any further questions or need assistance with your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Really easy and straightforward proces.
30 maggio 2026
Risposta di Healthy Pets Insurance
Thank you so much for your feedback! We're delighted to hear that you found the process really easy and straightforward.
If you ever need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
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