My current policy is with Healthy Pets but my premium doubled for following year so I cancelled policy. I then bought following year's policy online through comparison site still with Healthy Pets but... Leggi di più
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I have just moved two of our four cats across to Healthy Pets. I researched options and they came out as great value and a low excess amount, which met my needs purrfectly, and will save me a signific... Leggi di più
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Using the quote to buy the insurance was easy once we found the place where information needed to be added. As I was on the page trying to buy the insurance there was no indication that the change w... Leggi di più
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Helpful customer service and easy to understand. When phoning, there is no indication that you have reached Healthy Pets nor did the person who responded say it was Healthy Pets - a bit worrying in t... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.
Informazioni di contatto
No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, Regno Unito
- 01730 268592
- heretohelp@healthy-pets.co.uk
- www.healthy-pets.co.uk
4,4
Eccellente
4K recensioni
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Risposta di Healthy Pets Insurance
Thank you for your feedback! We're glad to hear that you found the online process easy to use.
If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Website easy to navigate and…
Website easy to navigate and competitive price of insurance
28 maggio 2026
Risposta di Healthy Pets Insurance
Thank you very much for your kind feedback! We’re delighted to hear that you found our website easy to navigate and our insurance prices competitive.
If you have any further questions or need any assistance, please don’t hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Friendly service
Friendly service. All questions answered. I spoke to a lovely lady who was a delight to deal with. She clarified and answered all my questions in a way that I totally understood. She was respectful and patient.
Thank you
27 maggio 2026
Risposta di Healthy Pets Insurance
Thank you so much for your kind words and positive feedback. I’m delighted to hear that our team provided you with a friendly and helpful service and that all your questions were answered clearly. We always strive to offer respectful and patient support, and it’s wonderful to know you had such a pleasant experience.
If you need any further assistance with your policy, please don’t hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Fast easy and no hassle hoping to not…
Fast easy and no hassle hoping to not have to use insurance but always best to have fur babies covered
20 maggio 2026
Risposta di Healthy Pets Insurance
Thank you for your feedback. We're pleased to hear that you found the process quick and straightforward. It’s definitely reassuring to have your beloved pets covered, even if you hope not to need the insurance.
Should you require any assistance in the future or have any questions, please feel free to contact us.
Kind regards,
Darren @ Healthy Pets
Really pleased with what this insurance…
Really pleased with what this insurance offers. I can’t say how good they are with paying out as I haven’t needed to make a claim yet as haven’t had this insurance long. But as I say really pleased with the monthly cost and what is promised.
22 maggio 2026
Risposta di Healthy Pets Insurance
Thank you so much for your positive feedback and for choosing Healthy Pets insurance through Swinton. We’re delighted to hear that you’re pleased with the coverage and the monthly cost.
If you ever need any assistance or have questions about your policy, please don’t hesitate to get in touch. We’re here to help and ensure you have the best possible experience.
Kind regards,
Darren @ Healthy Pets
Premium and excess not too high
All good. Received documents on day the insurance was purchased. Impressed by fact that you only pay excess not with a percentage of cost on top. Premiums good for life care insurance.
26 maggio 2026
Risposta di Healthy Pets Insurance
Thank you so much for your kind feedback! We're delighted to hear that you received your documents promptly and that our excess policy and premiums meet your expectations. It's great to know that you're happy with your insurance through Healthy Pets. If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Chris @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you very much for your kind feedback. We're glad to hear that you found our assistant polite and helpful.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Excellent easy to get hold of fast with…
Excellent easy to get hold of fast with claims. Couldn't ask for anything better !
21 maggio 2026
Risposta di Healthy Pets Insurance
Thank you so much for your kind words! We're delighted to hear that you found our claims process quick and easy.
If you ever need any further assistance or have any questions, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Took a little while to sort out pet…
Took a little while to sort out pet insurance and get the price quoted but got there in the end and thank fully haven’t had to make any claims. The lady who dealt with me on the phone was helpful
1 luglio 2025
Risposta di Healthy Pets Insurance
Thank you for your feedback regarding your pet insurance experience with Healthy Pets. We're glad we could assist you in getting the right coverage, even if it took a little time. It's great to hear you found our team helpful, and we hope your insurance continues to give you peace of mind.
If you ever need any further assistance or have any questions, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
In good hands
Easy to fill in forms excellent response from Healthy pets and cover Frome day one of choosing to go with them for our cat Mr Flynn health cover
19 maggio 2026
Risposta di Healthy Pets Insurance
Thank you very much for your kind feedback. We're delighted to hear that you found the forms easy to complete and that the cover provided excellent service from day one. It's wonderful to know that your experience has been smooth and satisfactory.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you for providing your review. I am pleased to hear that you are happy with the price of your policy.
If you need anything in the future, please let us know.
Kind regards,
Michelle @ Healthy Pets
Decent price
18 maggio 2026
Risposta di Healthy Pets Insurance
Thank you for your feedback and for choosing us for your pet insurance. We're pleased to hear that you found our pricing to be decent.
If you have any further questions or need assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Healthy Pets
We wanted to set up a policy for a dog
We wanted to set up a policy for a dog, accidentally the policy limit we selected was incorrect. Their process is that we need to cancel the policy and set up a new one...... Seems bonkers. We'll go to another provider now
19 maggio 2026
Risposta di Healthy Pets Insurance
Thank you for reaching out to us regarding your experience with setting up your dog's policy. I understand how frustrating it must be to have selected an incorrect policy limit and been informed that the process requires cancelling and setting up a new policy.
If you would like to discuss your concerns further or to log a complaint, please do not hesitate to contact us.
Kind regards,
Michelle @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you for your feedback. We're pleased to hear that you found the process very straightforward.
If you have any further questions or need assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Risposta di Healthy Pets Insurance
Thanks for your feedback! We're really pleased to hear that you’re happy with the price and found it easy to set up your plan.
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
What I needed for my pet to be covered…
What I needed for my pet to be covered for at a good price
15 maggio 2026
Risposta di Healthy Pets Insurance
Thank you for letting us know that the coverage and pricing options meet your needs. We're delighted to hear that you found a plan suited for your pet.
If you have any questions, please do not hesitate to reach out to the team who will be happy to help.
Kind regards,
Chris @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you for your positive feedback! We're delighted to hear that you found our pricing competitive while offering a higher level of cover.
If you have any questions or need further assistance with your policy , please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
It was easy to set up and the person…
It was easy to set up and the person who I was on the phone to was amazing and so helpful.
14 maggio 2026
Risposta di Healthy Pets Insurance
Thank you so much for your kind words! We're delighted to hear that setting up was easy and that you had a great experience with our team.
If you have any questions or ever need any further assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
I think as a company Healthy Pets…
I think as a company Healthy Pets actually care and know we all love our fur babies as they offer !!!
Brilliant and affordable prices to insure your pets ❤️
Same or better benefits as the other companies who charge much much more than Healthy Pets👍
Great company and premiums have recommended to family and friends 🌟 🌟🌟🌟🌟🌟
14 maggio 2026
Risposta di Healthy Pets Insurance
Thank you so much for your wonderful feedback! We're thrilled to hear that you appreciate how much Healthy Pets cares about all of your fur babies. Offering brilliant and affordable insurance with great benefits is something we truly strive for, and it's fantastic to know we've earned your trust and recommendations to family and friends.
If you ever need any assistance or have questions about your policy, please don't hesitate to reach out.
Kind regards,
Chris @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you so much for your positive feedback! We're delighted to hear that you found our prices competitive and that you save money while getting better cover.
If you have any questions or queries regarding your policy, please feel free to reach out
Kind regards,
Darren @ Healthy Pets
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