I have just moved two of our four cats across to Healthy Pets. I researched options and they came out as great value and a low excess amount, which met my needs purrfectly, and will save me a signific... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Using the quote to buy the insurance was easy once we found the place where information needed to be added. As I was on the page trying to buy the insurance there was no indication that the change w... Leggi di più
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Helpful customer service and easy to understand. When phoning, there is no indication that you have reached Healthy Pets nor did the person who responded say it was Healthy Pets - a bit worrying in t... Leggi di più
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My pet has been insured with Healthy Pets since 2021. As a rescue from Crete with mixed heritage she has enjoyed a fairly untroubled intoduction to the UK. Apart from a disgnosis of Giardia in her... Leggi di più
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Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.
Informazioni di contatto
No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, Regno Unito
- 01730 268592
- heretohelp@healthy-pets.co.uk
- www.healthy-pets.co.uk
4,5
Eccellente
4K recensioni
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Risposta di Healthy Pets Insurance
Thank you for sharing your positive review with us.
It is brilliant to hear that you had such a seamless experience with our team.
Should you ever need anything else in the future, please feel free to reach out.
Kind regards,
Rachel @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you for leaving a review today.
It is brilliant to hear that getting everything sorted was such a swift, hassle-free process and provided exactly what you were looking for.
If you ever need a hand with anything else, our team is always happy to help.
Kind regards,
Vicky @ Healthy Pets Insurance.
Great service
Great service, friendly staff very easy website to use and navigate. Insurance explained great to deal with.
27 agosto 2026
Risposta di Healthy Pets Insurance
Thank you for taking the time to post your feedback about your experience.
We are delighted that you found our team so welcoming and our digital setup simple to move through, alongside having everything regarding your cover clearly laid out.
If there is anything else you require assistance with, please do not hesitate to reach back out to us.
Kind regards,
Vicky @ Healthy Pets Insurance.
Very happy with the cover
Very happy with the cover, was easy to organise online, I have phoned and found the people very helpful
30 agosto 2026
Risposta di Healthy Pets Insurance
Thank you for sharing your thoughts with us.
We are delighted to hear that setting up your agreement via our website was smooth and that our phone advisors provided great support when you got in touch.
Please get in touch if we can be of service in the future.
Kind regards, Tahara @ Healthy Pets
Happy days
Had a new quote, which was £30, more, did a search on Moneysupermarket. And you guys gave me a quote for £3 more than I'm paying now, happy days.
6 agosto 2026
Risposta di Healthy Pets Insurance
Thank you for taking the time to share your feedback with us.
It is brilliant to hear that you managed to source such a competitive price through the comparison site and kept your costs virtually the same for another year.
If you ever need any support from us, please do not hesitate to reach out.
Kind regards, Tahara @ Healthy Pets
The price was good and the terms…
The price was good and the terms generally good but the cover doesn’t start for several days after the policy starts, so if my dog had an accident in the first week we wouldn’t be covered. Why??
30 agosto 2026
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave a review.
We're pleased to hear that you found the price and policy terms competitive. However, we're sorry to learn that you were disappointed by the waiting period before certain cover becomes active.
We understand your concerns, particularly when it comes to wanting reassurance that your pet is protected from the moment your policy starts. Waiting periods can vary depending on the type of cover provided and are designed to help ensure premiums remain fair for all policyholders, but we appreciate that this may not always meet customers' expectations.
Thank you for sharing your feedback with us. If you would like to discuss this further, please contact our Customer Care team by email at CustomerCare@healthy-pets.co.uk or call us on 01730 268592.
Kind regards,
Chelsea @ Healthy Pets Insurance
Risposta di Healthy Pets Insurance
Thank you for sharing your feedback with us.
It is wonderful to hear that you secured an excellent price for an upgraded policy to keep your feline companion fully protected.
If you ever need any support from us going forward, please feel free to reach back out.
Kind regards,
Rachael @ Healthy Pets
It good pet insurance
31 agosto 2026
Risposta di Healthy Pets Insurance
Thank you for taking the time to share your feedback with us.
We are so glad to hear that you are pleased with the cover provided for your companion.
If you ever need any further support from us, please feel free to get in touch.
Kind regards, Tahara @ Healthy Pets
Have been with them on automatic…
Have been with them on automatic renewal for years.
Renewal was so high I called for reqoute and got it for half the renewal price.
Helpful lady on phone sorted it for me.
My fault should have phoned each year for price.
Moral of it is if your not happy with the price call them.
27 agosto 2026
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave a review. We are glad you called us to double-check your options, and we are delighted that our team member looked after you so well to get everything sorted out. We appreciate you sharing your advice about giving us a ring, and we are really pleased we could help you find a much better deal for your budget this year.
Should you ever require any guidance or assistance in the future, please do not hesitate to contact us.
Kind regards,
Karl @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you for taking the time to share your review with us.
It is great to hear that you found our online platform straightforward to navigate and the policy details easy to understand.
Should you require any further support from us in the future, please don't hesitate to reach out.
Kind regards, Tahara @ Healthy Pets
So easy just to see what plan suits and…
So easy just to see what plan suits and affordable prices
24 agosto 2026
Risposta di Healthy Pets Insurance
Thank you for your lovely 5 star review and feedback! We’re delighted to hear that you found it easy to explore our plans and choose one that suited your needs, while also finding our prices affordable.
If you have any questions or need any support, please reach out to the team who will be happy to help
Kind regards, Kirsty @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave a review.
We're glad to hear that you experienced great, efficient service and found everything easy to understand.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Healthy Pets
Good value for money.
23 agosto 2026
Risposta di Healthy Pets Insurance
Thank you for your review. We are glad that our premium offered great financial value and fit your budget well.
If you need any help with your policy, please let our team know.
Kind regards,
Karl @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave a review. We are delighted that you found our entire setup completely straightforward to navigate from start to finish.
If you ever need any further support from us in the future, please feel free to reach out to our team.
Kind regards,
Karl @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave a review. We are delighted that you found our entire journey completely trouble-free and seamless from start to finish.
Should you ever require any guidance or assistance down the line, please do not hesitate to contact us.
Kind regards,
Karl @ Healthy Pets
Good service, good price would recommend
How pleasant to actually talk to a human being and one who had infinite patience with me (I have problems speaking due to growths in my throat) who explained everything very clearly. Policy quoted was a good price
20 agosto 2026
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave a review. We are absolutely delighted to hear that you had such a positive experience speaking directly with our team, and that our representative showed such wonderful understanding and took all the time needed to guide you through everything clearly. It is also fantastic to know that you were pleased with the great rate offered for your premium.
If you ever need any further support from us in the future, please feel free to reach out to our team.
Kind regards,
Karl @ Healthy Pets
The premium price was acceptable
The premium price was acceptable and although not all the things I’d have liked to be covered aren’t, it’s still a good policy.
It would have been nice to be refunded for the initial cost of the pet (although I guess it’s not really THAT important after the pet has passed) but some financial help towards the cremation costs would help ease the situation. .
19 agosto 2026
Risposta di Healthy Pets Insurance
Thank you for your honest feedback! We’re pleased to hear you found the premium acceptable and that, overall, you feel you have a good policy. We appreciate your comments regarding the areas of cover you would have liked to see included, and we’ll certainly take this feedback on board.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Healthy Pets Insurance.
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave us a review.
We are delighted to hear that our agent was very helpful, well-informed, and friendly.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Healthy Pets
I only gave 4 star rating as this is a…
I only gave 4 star rating as this is a new membership. I don’t know how things will pan out when I need to make a claim. It will only be then will I know the about the service received. having said that, the process and application was straightforward and the person I dealt with was courteous and helpful.
17 luglio 2026
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave a review.
It is great to hear that you found the process straightforward and that the agent you spoke with was courteous and helpful, though we fully understand that overall satisfaction also relies on how things are handled should you ever need to make a claim.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Healthy Pets
Risposta di Healthy Pets Insurance
Thank you for taking the time to leave a review!
We are so glad to hear you found everything easy to sort out.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Healthy Pets
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