H D S Plumbing & Heating Ltd Recensioni 

132
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

Hi very good the man came looked at what I wanted gave me the price .kepted me informed of when they would turn up.two fitters came as agreed got on did a very good job fitting it asking if position w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Harry and the team always professional, polite & friendly to deal with. Great response times for any "emergency cover" and good communication from the Back Office team too. Reasonable prices - quotes... Leggi di più

Valutata 5 stelle su 5

We chose HDS from several quotes for a change from a regular boiler to a combi boiler system and are glad we did. Queries and amendments to the original quote were answered quickly, minor adjustmen... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Appointment was booked promptly & Lewis who came out was very helpful, clearly explaining the issue on my boiler & the timeframes for repair given this was over Christmas. Repair executed efficiently... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizi di riscaldamento e boiler
  2. Ristrutturatore di bagni
  3. Ingegnere del gas
  4. Servizio di installazione gas
  5. Ditta specializzata in riscaldamento
  6. Idraulico

Scritti dall'azienda

A Family Run Business with 10+ year experience. HDS Plumbing & Heating is a family run business operating within a 15-mile radius of Milton Keynes. We are fully insured, and all our engineers are Gas Safe registered. HDS is determined to overcome the stereotypical view of plumbers by turning up on time, following up with fully costed quotes which explain clearly what is included, (and more importantly what’s not). Because we are local, we understand the importance of completing ALL jobs to the highest standards and delivering on our promises. Visit our website for a free instant quote - www.hdsheating.co.uk or call 01908 579100. .Our recommendation will reflect the latest technology to lower your energy usage. .Local friendly family run company, providing a first class service! .We take pride in completing every job on time to the highest standards.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

132 recensioni

5 stelle
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4,8

Tutte le recensioni

(132)

22 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Good Service

We have had HDS install a new boiler, service it several times and install a new radiator. We have always been pleased with their service and are happy to recommend them.

5 settembre 2024
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Risposta di H D S Plumbing & Heating Ltd

Thank you so much for your recommendation.

Valutata 5 stelle su 5

Great!!

Fourth time we’ve used them. Great experience as usual. Friendly efficient workman. Good price and excellent service

23 agosto 2024
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Risposta di H D S Plumbing & Heating Ltd

Always happy to help. Thanks for the review.

Valutata 5 stelle su 5

Friendly staff

Friendly staff, prompt & knowledgeable when carrying out any work, would highly recommend them.

27 agosto 2024
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Risposta di H D S Plumbing & Heating Ltd

Thank you for your review and recommendation!

Valutata 5 stelle su 5

Capable and professional heating engineers

We have used HDS for a number of years now and have always been very happy with their work and their friendly professional manner.
Last year they installed a Worcester Bosch boiler for us which just developed an intermittent fault. As it is still under warranty we called out a Worcester Bosch engineer to resolve the issue, and they reported that HDS had done an exceptional job when installing the boiler and flue.
We are very happy to recommend HDS.

4 giugno 2024
Non scritta su invito
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Risposta di H D S Plumbing & Heating Ltd

Thank you so much for your feedback, and of course very nice of you to share a glowing review from Worcester Bosch.

Valutata 5 stelle su 5

Decent, honest, experienced and quick

HDS recently installed a new boiler and five radiators. They were great, worked hard and finished everything to a high standard. Their charges were very fair. I’m so pleased I went with them.

9 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

A fast, efficient and friendly service from Lewis and his apprentice Fletcher. I can highly recommend the work done by them both.
The Robinson’s
Newport Pagnell

24 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great efficient service

Great efficient service - turned up promptly on time and took away all the old parts. Payment taken swiftly on line before the plumber left the premises.

11 aprile 2024
Valutata 1 stelle su 5

Installation error caused void boiler warranty

HDS Plumbing and Heating installed our new Greenstar 4000 boiler in November 2023. The installers hadn't even left our property after the handover when we noticed that the living room radiator was stone cold. It turned out the valve had been shut tight after the system flush. The installers re-opened the valve and the radiator immediately heated up. Later that evening we discovered we had no hot water, and that was fixed the next day. We kept reporting to the installers that the new boiler was making strange noises and was generally much louder than our old boiler, including the occasional loud bang during ignition. Multiple engineers from HDS Plumbing and Heating visited us between January and February but couldn't find anything wrong. They told us that none of these issues had anything to do with their installation and were either normal or something for Worcester Bosch to sort out.

When an engineer from Worcester Bosch visited in March, he spotted the issues immediately and was able to fix most of them the same day. The explosive ignition we had reported to HDS Plumbing and Heating was caused by an incorrectly adjusted gas valve, which had gone beyond repair and needed to be replaced. Worcester Bosch explained that on older boiler models it was possible to adjust the gas valve the way the installers had done, but not on the newer models. As a Worcester Bosch accredited company, HDS Plumbing and Heating should have been aware of this. The weird noises from the boiler, especially while running on hot water, were caused by trapped air in the magna filter.

The condensing soak away was not installed according to the Worcester Bosch instruction manual (too close to the house and no air break), and we received an advice notice on the day of the Worcester Bosch engineer visit that stated we do not have boiler warranty until this issue has been rectified. HDS Plumbing and Heating had offered remedial work but by that stage we had lost all confidence in their workmanship. We appointed a different heating and plumbing company to carry out the remedial work at our own cost. After more than 4 months since the new boiler had been installed, all the issues have finally been rectified. After this disappointing experience we are unable to recommend HDS Plumbing and Heating.

29 novembre 2023
Non scritta su invito
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Risposta di H D S Plumbing & Heating Ltd

We are sorry that you are unhappy with our service, and are obviously very disappointed with this review, as you point out we are a Level 3 Worcester Accredited Installer, which means we install between 51 - 100 boilers annually. Our team strive to get everything right first time and to deliver customer pleasing service, so on the rare occasions where we fall short, we commit to putting things right without delay.

We did suggest the Worcester engineer come to investigate some of your issues as we believed you would prefer to have an independent review of the installation. The engineer report stated that the condense pipe needed adjusting, which we offered to complete for you. No other observations were noted. We sought and received confirmation that the guarantee is valid. We’re normally known for our exceptional attention to detail, so we are sorry that we missed the mark on the condense.

You highlighted other items that were not mentioned on the report, we wanted to request further information and seek clarification because these did not align to our recall and review of works completed. We requested a case review, to gain further insight direct from the engineer who attended but regrettably no information other than that stated on the report is available.

We appreciate the time you have taken to review our business, we set a high standard for ourselves, so we’re equally disappointed that on this occasion we have not met your expectations.

Valutata 5 stelle su 5

I have used HDS to install radiators…

I have used HDS to install radiators and they have been brilliant, there has been one minor issue but this has been addressed efficiently.
They also installed a new cloakroom for my elderly father, and did an excellent job. The tiler even went and got extra tiles as my Dad had miscalculated. It has been reassuring to have such a professional and friendly team, especially as Dad has had several bad experiences with Plumbers in the past. They have certainly restored my confidence, highly recommend.

4 aprile 2024
Non scritta su invito
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Risposta di H D S Plumbing & Heating Ltd

Thank you for your review - your feedback will be shared with the team.

Valutata 5 stelle su 5

Annual boiler service

Annual boiler service.
Great experience. Lewis the engineer arrived in good time of my morning appointment. He was very friendly and helpful when asked for advice about the boiler.

16 febbraio 2024
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Risposta di H D S Plumbing & Heating Ltd

Thank you, I will pass this message back to Lewis :)

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