Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Olivia was very patient helpful and friendly. She spent ages looking at numerous options and resorts when i was unable to decide without losing patience. She is a great asset and credit to Hays Trave... Leggi di più
L'azienda ha risposto
Helen was wonderful sorting out queries and getting information for our belated honeymoon to Hawaii and United States. Spent a few hours going through everything we would need. Very good service and... Leggi di più
L'azienda ha risposto
Mary our travel consultant was not only professional and knowledgeable she was really patient with my sister and I and was able to find us a fabulous holiday. Thanks Mary 😊
Dettagli dell'azienda
- Agenzia viaggi
- Agenzia di escursioni in crociera
- Agenzia di viaggi in crociera
- Fornitore di escursioni culturali
- Servizio di cambio valute
- Sito di raccolta di viaggi
Scritti dall'azienda
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Informazioni di contatto
81 The Galleries, Washington centre, NE38 7RT, Washington, Regno Unito
- 01914326394
4,9
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Our experience was excellent from us…
Our experience was excellent from us making enquiries with Sadie she contacted us via e mail and telephone with other options for us to consider and for that we thank her we visited the store and booked not 1 holiday but 2 Sadie went over and above great customer care the whole booking service was excellent very pleasant and professional
28 giugno 2026
Risposta di Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! I are so pleased to hear that you had such a positive experience and that all your requests were handled professionally. I appreciate your lovely comments and look forward to seeing you again in the future.
Kind Regards
Sadie
Brilliant!
Joanne was very professional, patient with us, answered all of our queries/questions and helped in every way to get our holiday booked.
Thank you so much
I would highly recommend Hays Travel
28 giugno 2026
Risposta di Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! I am so pleased that I could help you book your holiday and answer all your questions. We appreciate your recommendation!
Kind Regards
Joanne
Mary’s attention to detail
Mary’s attention to detail, her experience and the care in which she took to ensure our needs were fully met. Thanks so much
29 giugno 2026
Risposta di Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! I am so pleased to hear that I provided such excellent service and ensured all your needs were met with great care and attention.
Kind Regards
Mary
Great service
29 giugno 2026
Risposta di Hays Travel - Washington Lower Level
Thank you for taking the time to leave us a 5 star review. It was a pleasure booking you :-) Mia
Hassle free experience
We went in with a holiday we saw online and Hays matched the price efficiently and quickly hassle free the young girl who helped us was really knowledgeable
28 giugno 2026
Risposta di Hays Travel - Washington Lower Level
We're so pleased we could efficiently match your holiday price and provide knowledgeable assistance. Thank you for your kind words I will be sure to pass on your lovely review to the agent who served you. Kind regards, Mia :)
We went into store to enquire about a…
We went into store to enquire about a Sandals holiday. Megan was excellent in getting the info required we did go home and later rang Megan and booked the holiday. Service was 5 star and Megan is very pleasant and efficient
28 giugno 2026
Risposta di Hays Travel - Washington Lower Level
We're so pleased to hear you had such a positive experience with us. We appreciate you choosing us for your holiday booking and are delighted with your kind words. I will be sure to pass on your lovely message to Megan. Thanks, Mia :)
Detailed research
The two agents involved did a lot of research into the holiday details and transfer arrangements. It gave me the confidence to go ahead with a booking.
23 giugno 2026
Risposta di Hays Travel - Washington Lower Level
Thankyou for taking the time to write a review. We're so pleased our team gave you the confidence to book us and we appreciate your kind words! Thankyou, Mia
Tracy went the extra mile and sourced a…
Tracy went the extra mile and sourced a fantastic holiday for us to celebrate husband's birthday to a Greek island new from Newcastle with Jet2 this year which we hadn't been aware of . Thank you Tracy xx 👏
27 giugno 2026
Risposta di Hays Travel - Washington Lower Level
Thankyou for this lovely review. We're so happy to hear Tracy found such a fantastic holiday for your husband's birthday! We appreciate you sharing your wonderful experience and I will be sure to pass on your kind words to Tracy. Kind Regards Mia :)
Julie who we asked about a holiday…
Julie who we asked about a holiday couldn't do enough to help. Nothing was a bother to her fabulous customer service . She was so nice gave us plenty of information and so helpful .
25 giugno 2026
Risposta di Hays Travel - Washington Lower Level
Thanks for taking time to leave your lovely review....It is greatly appreciated. Regards, Olivia :)
Joanne was great she looked after me…
Joanne was great she looked after me and nothing was too much bother for her she got me exactly what I was looking for 11 out of 10
24 giugno 2026
Risposta di Hays Travel - Washington Lower Level
Thank you for taking the time to write such a lovely review, I will pass on your kind words to Joanne and I hope you have an amazing time on holiday. Thanks Madison :)
Joanne was very helpful and pleasant…
Joanne was very helpful and pleasant throughout our visit to Hayes.
24 giugno 2026
Risposta di Hays Travel - Washington Lower Level
Thank you for taking the time to write such a lovely review, I will pass on your kind words to Joanne and I hope you have a lovely time on holiday. Thanks Madison :)
Our holiday in the sun
Olivia came up with the holiday to suit us fine , listened to what we wanted and delivered this wonderful holiday we have booked .
13 giugno 2026
Risposta di Hays Travel - Washington Lower Level
Thank you for your lovely comments, I will pass your great feedback onto Olivia. Regards, Tracy :)
Risposta di Hays Travel - Washington Lower Level
Thanks for taking time to leave your lovely review....It is greatly appreciated. Regards, Tracy :)
Always book our holiday at hays travel…
Always book our holiday at hays travel perfect service
22 giugno 2026
Risposta di Hays Travel - Washington Lower Level
Thanks for taking time to leave your lovely review....It is greatly appreciated. Regards, Tracy :)
Great in store booking experience
There were plenty of representatives working in store and therefore we had very little, if any waiting time before being called over to sit with Joanne. She had an excellent knowledge from memory of flight times to many destinations, as well as transfer durations and resoet facilities. Sje was able to find us a suitable holiday from very specific and rigid requirements.
20 giugno 2026
Risposta di Hays Travel - Washington Lower Level
Thankyou for your lovely comments, I will pass your great feedback onto Joanne. Thankyou Sandra
Always a very pleasant experience…
Always a very pleasant experience booking with Hays Mia was excellent in booking our holidays to Menorca Thank you Mia x
21 giugno 2026
Risposta di Hays Travel - Washington Lower Level
Thankyou for your lovely comments. I will pass your grest comments onto Mia. Thankyou Sandra
Great customer service from Sandra at…
Great customer service from Sandra at the Washington branch. She was so patient with us! Thank you.
20 giugno 2026
Risposta di Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I will pass on your kind words to Sandra. We hope you have a fabulous time on your holiday. Thanks Madison :)
The assisant was friendly explain all…
The assisant was friendly explain all look f hoidays to suit us
21 giugno 2026
Risposta di Hays Travel - Washington Lower Level
Thank you for your kind review. I'm so pleased I could help you find holiday options that suited you. Your feedback means a lot, and I hope you have a fantastic holiday. - Thanks again, Stacey :)
very friendly and helpful
very friendly and helpful. everything is explained in full so no mistakes are made. recommend highly.
20 giugno 2026
Risposta di Hays Travel - Washington Lower Level
Thank you for your feedback, we really appreciate it and it helps out a lot. We are glad that you had a positive experience with us and hopefully see you again to get you booked for future holidays! Thanks again, Sadie :)
A good experience
A good experience. Sandra provided all the necessary information and some insight of the cruise from her personal experience. The booking process was easy and pleasant.
20 giugno 2026
Risposta di Hays Travel - Washington Lower Level
Thank you for your feedback, it means a lot to us! I will pass this on to Sandra and I am sure she will be over the moon! Thanks again, Sadie :)
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.