I purchased a voucher from Woucher for this phone from I hate my phone, knowing it was second hand and was a fair asking price,I bought it, paying delivery (extra) for next day delivery at a set time... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I had placed an order for the LG G6 phone on 24/06/026 and the phone was delivered on the 25/0626, I was expecting slight scratches and normal wear and tear, I was surprised at the condition of this p... Leggi di più
I had an issue. It really wasn’t an issue created by hatemyphone it was misleading information by Wowcher. I reached out and spoke to the amazing Freya! Although I was very frustrated, Freya remained... Leggi di più
I was in search of a decent, but reliable handset for business use which could handle the influx of e- mails, social media streams and data management. Whilst making few enquiries, I came across these... Leggi di più
Dettagli dell'azienda
- Centro di riciclaggio
- Servizio di riciclaggio e sbloccaggio cellulari
- Negozio per la riparazione di cellulari
- Servizio tecnico
Informazioni fornite da varie fonti esterne
At Hate My Phone, we offer a secure and fast way to trade in your old phones in an environmentally friendly way. Enquire now to find out more info.
Informazioni di contatto
272 Kings Road, B11 2AB, Birmingham, Regno Unito
- 0121 439 3590
- finance@hatemyphone.co.uk
- www.hatemyphone.co.uk
3,8
Molto buono
136 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 7% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
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Le persone hanno visualizzato anche
I purchased a Galaxy A 15 in June
I purchased a Galaxy A 15 in June, and it is by far the WORST phone I've ever used. I absolutely hate everything about it. My daughter has the same phone, and she hates hers as well. When answering a call, there is a delay from when you tap answer, and the time when the caller can actually hear you. It's about a 5 second delay, so oftentimes, the caller hangs up thinking you can't hear them, or are not there. That's for starters, but I hate everything about this phone.
20 giugno 2024
Non scritta su invito
Have been buying from kas for 10 yrs…
Have been buying from kas for 10 yrs now
What a nice company and man to do business with
27 luglio 2024
Non scritta su invito
Good service
Good service , great value items ,bought few Samsung Galaxy units repeatedly
25 luglio 2024
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Should be called "HATE CUSTOMER…
Should be called "HATE CUSTOMER SERVICES" not Hate my Phone. Absolutely terrible and criminal company. I bought a phone on eBay and they told me it had been sent. What they actually did was print off a postage label so it showed on the system as sent. They gave me a Royal Mail Tracked 48 tracking number which RM have confirmed has NEVER entered their system. Now that they have FINALLY refunded me, the identical phone with the IDENTICAL item number gets relisted again on eBay. Draw your own conclusions but I would advise STAY AWAY!!!
28 giugno 2024
Non scritta su invito
Risposta di Hate My Phone
Hi Brian,
We’re truly sorry to hear about your frustration and appreciate you bringing this matter to our attention. We assure you that after printing the postage label, the item was indeed handed over to Royal Mail. Unfortunately, it seems the package was lost in their system, which is deeply regrettable. We understand the delay in the refund process may have been disappointing; however, we adhered to eBay's policies, which allow some time for potential delivery delays before processing refunds. We resolved your refund within three days of the dispute being opened.
Regarding the relisting you mentioned, the identical item number you referred to is actually not listed as our stock records confirm it’s out of stock. There might have been a misunderstanding or an error in the listing viewed. We are committed to resolving any confusion and encourage you to contact us directly at info@hatemyphone.co.uk. Our customer service team is here to assist you further.
Thank you for your patience and understanding.
Phone
I ordered a Samsung phone from here. I never recieved it, and I have emailed the company several times, but have no reply. I paid extra for quick shipping, but still have not recieved it. It was meant to arrive by now, and they have not given me a reason as to why it hasnt come, or when to expect it. I expect better communication or a full refund.
EDIT= after a very quick reply from the company on here, I have boosted it to 5 stars. :) and it did get delivered as promised
13 giugno 2024
Non scritta su invito
Risposta di Hate My Phone
Thank you for your feedback, and we apologise for the inconvenience you've experienced. From our records, it appears you purchased a Samsung Galaxy J3 with standard Royal Mail 48-hour delivery, and no extra payment for expedited shipping was made. We have confirmed the tracking information (QG573016359GB) and your order is due to be delivered on Friday, 14th June. We dispatched your order on the same day we received confirmation from Wowcher, on 10th June. Unfortunately, it seems there has been a delay with Royal Mail, which is beyond our control. We understand your frustration. Please note, your message was received after office hours on 12th June at 8 PM; our customer service team operates from 10 AM to 4 PM and will respond during these hours. We are committed to resolving this promptly and appreciate your patience.
Risposta di Hate My Phone
Hello,
We apologise if you have had a negative experience with us. Could you please provide more details so we can address your concerns directly? Your feedback is important to us. Please message us directly at info@hatemyphone.co.uk so that we can assist you further.
Thank you,
Hate My Phone.
I ordered myself 2 tablets on the 9th…
I ordered myself 2 tablets on the 9th of march and the never came when are you gonna refund my money back to me because I might have to take your company to court
9 marzo 2024
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Risposta di Hate My Phone
Hello,
Thank you for reaching out with your concerns. We always aim for a smooth shopping experience, and I'm here to help clarify this situation.
Our records indicate that we received an order for one tablet on your behalf from GoGroopie. According to the information provided by Royal Mail, this order was successfully delivered to the address specified at checkout on March 14th. We also have proof of delivery, including a photograph confirming the delivery.
We understand that there might have been a misunderstanding regarding the number of tablets ordered. We responded to your query via GoGroopie on the same day you reached out, providing the delivery details.
Please feel free to contact us directly at info@hatemyphone.co.uk so we can discuss this matter further and ensure all your concerns are addressed.
Thank you.
Received a tablet that wasn't the spec…
Received a tablet that wasn't the spec it said it would be . Utter crap. I know it was a lucky dip for 30 inc post. Which cost 10 which I didn't see . Was it highlighted.? Can't do anything in it. Thought it would be ok for basics but waste of money don't buy anything
4 marzo 2024
Non scritta su invito
Risposta di Hate My Phone
We're sorry to hear the tablet did not meet your expectations. Our lucky dip tablets are guaranteed to handle basic functions, and we aim to describe them accurately, including the postage costs. We apologise if this was not clear at the time of purchase. Please reach out to us at info@hatemyphone.co.uk, and we’ll be more than happy to resolve this issue with a replacement or a refund. Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Received an iPhone that will not turn…
Received an iPhone that will not turn on or charge. I don’t get why you wouldn’t check the phone before sending to a customer. Advertised as very good condition get there is a big scratch on top of phone and phone was dirty when I opened the packaging. Even the charging cable that was provided was filthy
14 febbraio 2024
Non scritta su invito
Risposta di Hate My Phone
We apologise for the condition of the iPhone upon arrival. Although each device is thoroughly tested before dispatch, occasionally, issues can arise during transit or from battery depletion. We strive to ensure all items are clean and match their described condition. We regret this oversight and would like to make it right. Please contact us directly at info@hatemyphone.co.uk to discuss a resolution, including a potential replacement or refund. Your satisfaction is crucial to us, and we appreciate the opportunity to address this matter.
Brilliant customer service and professionally resolved
Was the only company on here to reach out and wanting to make my experience different great service in the world of buying online this makes a big difference thanks once again for stepping up and making my problem resolved
2 gennaio 2024
Non scritta su invito
Risposta di Hate My Phone
Thank you for your feedback. We understand your concerns and apologise for any inconvenience. To clarify, your order was processed before your cancellation request was seen due to our operating hours. Although the item was dispatched promptly, we were informed by Royal Mail that it had unfortunately been lost in transit. We have since issued a full refund in response to this issue. We strive to provide efficient service and are disappointed we could not meet your expectations this time. If there's anything more we can assist you with, please contact us directly.
Fast reliable service would highly…
Fast reliable service would highly recommend they have repaired quite a few items for me cannot fault them
16 dicembre 2022
Non scritta su invito
Cheap and cheerful
I made an order, it was good priced, it came fast everything was good would recommend.
13 marzo 2023
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Excellent experience!
Fantastic service, ordered a new iPhone arrived next day. Would recommend 100%
18 marzo 2023
Non scritta su invito
IPhone 7
Got a iPhone 7 from them in great working order fast delivery can't complain at all
5 gennaio 2023
Non scritta su invito
I have been a long term customer.Very…
I have been a long term customer.Very smooth and credible service. Phones are of good quality
17 marzo 2023
Non scritta su invito
The best place for all your wholesale…
The best place for all your wholesale trade gadgets. Fantastic customer service and friendly team.
17 marzo 2023
Non scritta su invito
Excellent Service delivery highly…
Excellent Service delivery highly recommend them A++++ sellers
17 marzo 2023
Non scritta su invito
Really good service
17 marzo 2023
Non scritta su invito
Always available to negotiate
Always available to negotiate. Good place to do business.
17 marzo 2023
Non scritta su invito
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