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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Awful customer service and awful quality of clothing. All from China. Staff member ‘Ava’ is so unbelievably rude and unprofessional. Posted on TikTok laughing about unhappy customers, glad to see our... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

What a gorgeous brand! Such lovely stuff and what amazing customer service. The girls couldn’t have been more friendly! So exciting to see an owner led business doing so well! Will defo be purchasin... Leggi di più

Valutata 5 stelle su 5

I recently ordered the leather dress in yellow, it was better than i expected. The material was amazing, and was just as described. I have a party the end of this month and have already been eyeing up... Leggi di più

Valutata 5 stelle su 5

So happy with my purchase, quality was amazing and the staff so helpful when I had a question about my order. I have been ordering from Gypsabella for years an always loved everything!

Dettagli dell'azienda

  1. Negozio di abbigliamento
  2. Designer di moda

Scritti dall'azienda

Your go to fashion brand for all things EXTRA! We pride ourselves in selling special, unique pieces that are truly outstanding and represent our brands personality. We continue to release new collections that are independently designed by us & made in the UK, with YOU in mind.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

467 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 18% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very happy person.

When my parcel arrived, it was packed perfect and when I opened everything inside was to perfection and the material was lovely very happy with my order and will gladly order again

6 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

The quality is incredible

The quality is incredible, designs are stunning, I get compliments every time I wear Gypsabella and the customer service is outstanding. I’m in the US and they have been wonderful to work with despite the tariffs.. I’ve ordered a ton and love it all! This is my go to anytime I want a statement iconic look!

17 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

So happy with my purchase

So happy with my purchase, quality was amazing and the staff so helpful when I had a question about my order. I have been ordering from Gypsabella for years an always loved everything!

6 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Horrible staff

Awful customer service and awful quality of clothing. All from China. Staff member ‘Ava’ is so unbelievably rude and unprofessional. Posted on TikTok laughing about unhappy customers, glad to see our stress after being scammed out of a lot of money has made you laugh… what happens when you have children working for you! Avoid this awful company

13 maggio 2026
Non scritta su invito
Logo di Gypsabella Official

Risposta di Gypsabella Official

Hello

Thank you for taking the time to leave a review, however we have been unable to look in to this as we can't find any emails from 'K Price' and when we requested further information you didn't provide us with any.

If you would like to get back in touch so we can look in to this for you, please email us enquiries@gypsabella.com

Kind Regards
The Gypsabella Team

Valutata 1 stelle su 5

Bad customer service does not refund on…

Bad customer service does not refund on dates given have to constantly chase it told refund would be on a certain date still waiting for refund !!

3 aprile 2026
Non scritta su invito
Logo di Gypsabella Official

Risposta di Gypsabella Official

Hello Sarah

Thank you for taking the time to leave a review.

We have been unable to look in to this for you as your review only has your first name, and when we have requested further information you haven't replied.

If you could get in touch with us enquiries@gypsabella.com I will look in to this for you.

Kind Regards
The Gypsabella Team

Valutata 1 stelle su 5

11 days later and still no refund and been ignored

Sent my items back in good time and still no refund, I have been emailing since 1st May regarding my refund and even sent an Instagram message still no reply. I have tracked my return and they signed for this on 1st May. Won’t use again

1 maggio 2026
Non scritta su invito
Logo di Gypsabella Official

Risposta di Gypsabella Official

Hello Danielle
Thank you for taking the time to leave us a review.
All returns are processed within 14 working days, this is stated on our website. If your return was delivered to us on 1st May, your return will be processed by 22nd May, as working days do not include bank holidays or weekends.
Our contact is via email only, we do not respond to Instagram messages. All of our emails are responded to within 1-2 working days. If you email multiple times on the same email thread, this will push your email to the back of the queue as we work in date order from oldest first.
Kind Regards
The Gypsabella Team

Valutata 5 stelle su 5

What a gorgeous brand

What a gorgeous brand! Such lovely stuff and what amazing customer service. The girls couldn’t have been more friendly! So exciting to see an owner led business doing so well!
Will defo be purchasing again! Can’t wait for the summer in my gorgeous dress!

20 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

I recently ordered the leather dress in…

I recently ordered the leather dress in yellow, it was better than i expected. The material was amazing, and was just as described. I have a party the end of this month and have already been eyeing up the black lace dress! There are quite pricey, but you definitely get what you pay for. Would 100% order again, no complaints.

7 maggio 2026
Non scritta su invito
Valutata 3 stelle su 5

i orderred the lace top on pre order…

i orderred the lace top on pre order came on time but it’s so small i’m a 10/12 so ordered my right size it wouldn’t even go past my shoulders my daughter in law in a 8 and it fitted her it was stunning and quality was amazing but don’t no how there doing there sizing

6 maggio 2026
Non scritta su invito
Logo di Gypsabella Official

Risposta di Gypsabella Official

Hello Joanne

Thank you for taking the time to leave us a review.

We have noticed that the sizing on our lace tops are small fittings. In the description we have suggested that you size up in these tops. This would make sense if you have ordered a size 10, and it fits your daughter in law who is a size 8.

Please accept our sincere apologies for this. We have made a note of this, and passed it to our manufacturer for future items.

Kind Regards
The Gypsabella Team

Valutata 1 stelle su 5

Rude staff

If I could give 0 stars I would!! Rude staff, shocking customer service - absolutely impossible to communicate with them, awful Chinese quality clothes, and again RUDE RUDE STAFF!!! Disgusting how much they charge girls for Chinese clothing

16 aprile 2026
Non scritta su invito
Logo di Gypsabella Official

Risposta di Gypsabella Official

Hello Becca
Thank you for taking your time to leave a review.
Unfortunately, without having your full name or order details I am unable to look into this for you. I have requested further details from you, but you have not provided them to me. I can see that you have now left a further 1 star review.

If you can explain further the problem you had with our customer service I will be able to help.

Regards

Valutata 5 stelle su 5

Hands down the BEST

I’ve come across a lot of fashion brands over the years, but Gypsabella genuinely stands out for all the right reasons. I’m a returning customer… I mean, can you blame me?

Every single piece they create is out of this world & the quality is exceptional. From the moment I received my first order, I could tell how much care goes into the design, fabrics & overall finish. Nothing feels rushed or mass produced.

What I love most is how effortlessly wearable everything is. Every outfit I’ve had from them has brought me nothing but compliments, with people constantly asking where my clothes are from.

Ordering was easy, delivery was quick & their customer service is 10/10. It’s rare to find a brand that gets everything right, but Gypsabella absolutely does ✨

29 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Awful company after been given the…

Awful company after been given the wrong parcel dress and trousers instead of lace top and trousers ,I proceed to drive up the unit to get it changed ,to save another wasted Jorney again, tried the top on in the unit toilets ,I only looked at the front of the lace top because I couldn’t not see the back ,when I came to wear the top ,it was pointed out to me ,that the lace had holes in the back ,so I drove back up to the unit once again ,to be told I could not change the top as it had been tried on in the unit ,and all items are checked ,how can it have been checked if I was given the wrong order and there was thousands of parcels to go out for the grand national therefore my parcel was not checked the garment was still in bag with labels attached ,bought from this company many times wound never by from them again

24 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

The best in the business as always

The best in the business. Great customer service delivery is always really fast even with pre order items I always receive my items the day after the items are back in stock! So happy with the new collection I’ve just got the gorgeous blue lace top with trousers for nephews christening and it’s perfect 🩵

22 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

I am writing to express my concern…

I am writing to express my concern regarding an order I placed over a week ago for a dress that has not yet arrived. I would appreciate any updates on the status of this order, as I find the delay quite disappointing. Thank you for your assistance.

19 aprile 2026
Non scritta su invito
Logo di Gypsabella Official

Risposta di Gypsabella Official

Hello Tammy

Thank you for taking your time to leave us a review.

I have checked our inbox and I can see you first emailed us on 24th April regarding this, after you had left us this review.

Your email has been responded to today. From the tracking we can see that delivery had been attempted, but you weren’t home and the parcel is now being returned to us.

We have offered to get this re-sent out to you, and we await your response.

Kind Regards
The Gypsabella Team

Valutata 3 stelle su 5

Was sent wrong size

Top was beautiful but ordered size 14/16 as it was lace was sent a size 10 my daughter could just fit in it .Was very disappointed.yes I could if returned it but I had to pay tracking package so would of lost more money.But it was delivered on time .Received order 10 th April.

10 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

I have been a customer of Gypsabella…

I have been a customer of Gypsabella for around three years now, always end up buying from their drops for my special occasions, birthdays, NYE etc! Purchased the most gorg set for the races & got so many compliments from everybody there. I met Abby once at the shop she had in aintree and she couldn’t have done enough for me, helping me style the dress etc. Such good value for money too!!!😍

13 aprile 2026
Non scritta su invito

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