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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I highly recommend the groove pillow. I was using a premium memory foam pillow but suffering with severe neck pain, which was triggering intense headaches and migraines. I honestly thought it was down... Leggi di più

Valutata 4 stelle su 5

I decided to purchase the original Groove pillow after researching many brands. I am a side sleeper and was aware of constant tossing and turning (using 2 standard pillows) during the night and more... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

This is the second one of these I've had. It was worth buying another, they work brilliantly for neck problems, I've had 2 cervical fusion operations. Since I'm now suffering with sleep apnoea and wea... Leggi di più

Valutata 5 stelle su 5

I used to wake up every morning with a headache and a stiff neck and I went through many different pillows trying to find the perfect one. I came across groove pillows about three years ago and decide... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili per camere da letto
  2. Negozio di forniture mediche

Scritti dall'azienda

At Groove Pillows, we believe that a good night’s sleep is essential for both physical health and overall well-being. Our mission is to create pillows that genuinely support your neck and spine, reducing discomfort and improving sleep quality. Unlike traditional pillows, our designs are carefully crafted with ergonomics in mind, featuring a unique groove and raised sides to ensure the correct alignment whether you sleep on your back or side. Every Groove Pillow is made from high-quality materials that are both durable and comfortable. We understand that no two sleepers are the same, which is why our adjustable 2.0 version allows you to customise the height and firmness to perfectly suit your personal needs. The original Groove Pillow, with its thoughtfully designed groove, ensures your neck stays in a natural position throughout the night. We also prioritise our customers’ experience beyond the pillow itself. Our dedicated customer service team is always available to answer questions, provide guidance, and help you get the most from your pillow. Thousands of satisfied customers have shared how Groove Pillows have alleviated neck pain, improved posture, and helped them wake up feeling refreshed. At Groove Pillows, we don’t just sell a product—we provide a solution that supports healthier sleep and a better life. Every pillow comes with a 100-day trial, giving you plenty of time to adjust and experience the benefits yourself.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

184 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The BEST neck pillow

Having four herniated cervical discs have tried multiple pillows and the groove Pillow by far gives me a full night's rest. I bring it with me when I travel to the hotel so I don't wake up with neck pain and aches. I highly recommend this pillow after trying many!

9 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great pillow

Great pillow! Has made the world of difference- a much more comfortable sleep and less pain in my neck at night. I have bought two others for family members and will keep on spreading the word!

5 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

I used to have pins and needles in my…

I used to have pins and needles in my hands and feet but since I started using the groove pillow they have become a memory I also found my breathing has improved at night as I am 87years old I am surprised at the benefits in such a little change thank you

16 settembre 2025
Non scritta su invito
Valutata 3 stelle su 5

Decent customer service, pillow not for side sleeper

Decent customer service from folk at Groove pillow. Contrary to what they say this pillow is only for back sleepers in my opinion. Neck pain worse when sleeping on side but it goes away when I’m in my back. All in all it’s a good pillow to have on rotation when in flare up but ultimately I’m still on the lookout for a new pillow as I despise sleeping on my back.

4 settembre 2025
Non scritta su invito
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Risposta di Groove Pillows

Hi,

Thank you for sharing your experience. I’m sorry to hear the pillow hasn’t been as comfortable for side sleeping. The Original Groove Pillow is designed to support both back and side sleepers, but every body is different, and some people do find side sleeping trickier, especially if shoulder or neck alignment is challenging.

If you’re still exploring options for side sleeping, you might consider our Groove Adjustable 2.0 pillow, which lets you fine-tune the height and firmness for a more personalised side-sleeping experience.

Thanks again for your honest feedback — it’s really helpful for us and others considering the pillow.

Valutata 5 stelle su 5

Better sleep and less pain finally!

Having noticed more morning head aches, and lower back pain even after purchasing a £3k mattress, and being a Pilates teacher, I realised that I could upgrade my pillow and see if it helps.

It was a bit of a minefield but after a telegraph pillow review, I checked out groove.

I bought the adjustable 2.0 as I’m the princess and the pea 😂

I’ve given it a week and started on the lowest level, adding in one increment a couple of days ago.

I have slept a full 7 hours, with no waking up, for that full week and I’m amazed!! My neck, and lower back, feel 80 percent improved. I’m not stretching my neck and I definitely don’t feel as headachy (I’m a migraine sufferer) I think long term this will be amazing as it will reduce my costs on osteopathy. I will, of course, continue my own Pilates journey to stay strong but I had underestimated the importance of a decent pillow!

Thanks groove- the 100 day trial was the cherry on the top - and meant I felt safe trying.

Just need a kids version now for my daughters!

17 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Disappointed

I was very disappointed with this pillow. I gave it several weeks but pain worse. Would not recommend.

27 luglio 2025
Non scritta su invito
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Risposta di Groove Pillows

Hi Lucinda,

We’re sorry to hear the pillow didn’t work out for you. Some of our customers do go through an adjustment period — especially if they’ve been used to a different type of pillow for years — and often find that a few small tweaks can make all the difference.

If you’d like, we’d be happy to guide you through some personalised tips at support@groovepillows.co.uk to see if we can help turn things around.

We’ve helped thousands of people wake up pain-free with the Groove Pillow, and we’d love to do the same for you. And of course, if you still find it’s not right for you, our 100-day trial means you can return it for a full refund — no hassle.

Kind regards,
The Groove Team

Valutata 5 stelle su 5

I ordered the products and they arrived…

I ordered the products and they arrived the next day! I love using these pillows as they help with my posture and my recurring neck / shoulder pain. I got a second set for my motorhome because I missed the ones at home so much! They helped with the headaches I was getting while away. Would highly recommend this company

12 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Finally... relief!

After having the Groove pillow for a few weeks my neck pain is very reduced, especially in the mornings. My daily posture is not great and leads to pain, but now my sleeping posture is great and I awake pain free. I am also able to stay asleep by not having to readjust my pillow several times during the night.

20 giugno 2025
Non scritta su invito
Valutata 4 stelle su 5

Great pillow

Great pillow, it’s so comfortable and helped reduce my neck pain. I also slept much better.
The pillow arrived boxed well and vacuum packed. It comes with a lovely white soft cushioning cover which can be removed and washed.
Very happy with my purchase.

2 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer support peace of mind

Ordered the grove neck support pillow, unfortunately it didn’t help and made my back pain worse, I think it was due to it being to low, but CS were more than helpful with their guarantee, this gave me peace of mind and made me feel valued as a customer, they genuinely want to help not just take your money, so if you have any issues I would recommend reaching out to them, I have returned my pillow and now in the process of exchanging it while putting money towards a more fuller pillow, they have been more than helpful and I would definitely recommend to my friends and family.

22 maggio 2025
Non scritta su invito
Valutata 4 stelle su 5

I have constant neck pain due to a tear…

I have constant neck pain due to a tear in my shoulder and used to toss and turn unable to get comfortable
I have tried many many pillows and none worked.! This pillow allowed me to adjust the height which was perfect .

I have had slept so well since I purchased the pillow over a month ago . I can definately recommend this pillow

1 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

This pillow has a very good shape

This pillow has a very good shape - it might be better designed for back sleepers than side sleepers. However I also sleep on my side and I have no issues. It has a removable cover which makes it easy to keep clean and fits into a standard pillow case as well.
Ordering and delivery were also a good experience.

2 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Oustanding customer service

The customer service of Groove Pillows is outstanding. The speed and tone of their communications are exemplary. Unfortunately, we had to return the pillow but not because of any fault with the product, and, true to its word, Groove issued the refund without hesitation and even before they had inspected the pillow. I’d have no qualms recommending this company and its products in future.

3 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

Pillow causes severe pain, don’t waste your money!

I’m writing feedback after 2 years of using this pillow. I developed a terrible pain on my left side, neck and shoulder and left arm. It was excruciating. Conveniently close to the end of the 2 year warranty period. I’ve been emailing them and they have delayed responding to me by days each time asking me ridiculous questions and telling me they wouldn’t be able to honour the replacement if it were outside of the warranty period. I know for a fact that it was the pillow causing this pain because I stayed at a hotel for a week and the pain went away. I used the pillow again for 2 days when I got back and the pain started again. I started using my old feather pillow and the pain has almost gone. I believe the pillows are cheap rubbish mass produced in China and masquerading as a U.K. based company. For £29.95 it is a complete waste of money. Don’t waste your money on this rubbish!

I’m replying to their reply: it was for under 2 years, conveniently just before the warranty runs out. I’ve been emailing and emailing and they’ve been delaying about sending a replacement and honouring the warranty period. There have been no changes in usage at all. You should honour the warranty and send me a replacement.

Update: after A LOT of back and forth they finally agreed to honouring the warranty. It was exhausting though and I’ve never had so much trouble with any company in my life with honouring a warranty.

3 maggio 2025
Non scritta su invito
Logo di Groove Pillows

Risposta di Groove Pillows

Hi Su,

Thank you for sharing your feedback.

The fact that the Groove Pillow worked well for you over the past two years shows that it had been supporting you effectively. It’s possible that factors like changes in storage, wear and tear, or even shifts in sleeping habits may have affected its performance recently.

Given that it was helping for such a long time, We would love to help you resolve this. Please reach out to us via email, and we can look into what may have caused this change. Let us know if there have been any changes to your sleeping environment or habits recently, and we’ll see what we can do to assist you.

Best,
Groove Pillows Team

Valutata 1 stelle su 5

Groove made my neck/back pain worse

The Groove pillow seemed really promising at the beginning, however after a few days of use, my neck and back started to hurt a lot. There have been nights I can't sleep at all, waking up in the middle of the night with neck and back pain that won't let me get comfortable and go back to sleep. There have been a couple of days that I woke up with a neck pain so severe I couldn't turn my head and had to spend the day with painkillers just to stand the pain. I emailed Groove about this, they just asked me questions about my sleeping position and suggested putting a towel or other material underneath the pillow, none of which worked. I switched pillows for a few nights with my partner to see if it were just me; however, my partner woke up with awful neck pain every night he used Groove, while I, on the other hand, finally managed to get some proper sleep with his memory foam pillow of a different well-known brand. I don't understand how a pillow that promises to ''reduce neck pain'' can actually make it so much worse. Yesterday, I decided to see my physiotherapist about it, who said that the pillow is probably not firm enough. I'll just have to spend money on another pillow. I can't recommend Groove.

24 aprile 2025
Non scritta su invito
Logo di Groove Pillows

Risposta di Groove Pillows

Hi Steve,

Thanks for taking the time to share your thoughts. We understand that any change in sleeping setup — especially with an orthopaedic pillow like Groove — can feel very different at first, and it's not unusual for the body to go through an adjustment period. This is particularly true if someone has been using a traditional or very soft pillow for years.

The Groove Pillow is designed to support spinal alignment and reduce pressure on the neck and shoulders, but it does require some time and correct positioning to work as intended. Many customers experience initial discomfort before noticing significant improvements — in fact, some of our most loyal users nearly gave up before things clicked. That’s why we always recommend sticking with it for at least a couple of weeks, and why we offer a 100-night trial.

While we regret that it didn’t meet your expectations, your experience helps highlight how individual sleep needs can be — and we’re always working to educate and support customers through that journey.

We take this kind of feedback seriously, and we’re constantly working on improving the design and support we offer. If you’re still within your 100-day trial window and would like to return your Groove Pillow, please feel free to reach out again — we’ll be happy to help with that.

Best,
Groove Pillows Team

Valutata 5 stelle su 5

Recommend this pillow for better sleep

I had a memory foam pillow prior to the Groove pillow and it was only OK. The shape of the Groove pillow certainly makes a difference and highly recommend if you're looking for an upgrade and suffer from a stiff neck, as I did.

20 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Lasted me 4 years so far

I bought my pillows in 2021 when Groove Pillows was called Sleep Easy.
I LOVE THIS PILLOW. I have no neck pain at all when I use it. The only issue I've got is that I now find all other pillows more uncomfortable!

28 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

Worse sleep ever

Never has my neck and back pain been worse. I've been using it for two months now. I was really happy with the quality of the pillow's material when it arrived (with severe delays). When I lay down on my back at first, it felt great. But the first couple of nights, I kept waking up because it felt so uncomfortable to rest my head. I'm a side sleeper. Two months on, I keep waking up with a stiff neck, and my back hurts throughout the day. They delete all the negative comments on their socials.

The silk pillowcases are nothing to boast about either.

20 gennaio 2025
Non scritta su invito
Logo di Groove Pillows

Risposta di Groove Pillows

Hi Ceren,

I’m really sorry to hear that you haven’t had a good experience with the pillow. Regarding the delay, I want to clarify that we dispatch all orders the same day via USPS, so any delays would have been on their end rather than ours—we completely understand how frustrating that can be.

As for your experience with the pillow, it’s concerning to hear that you’re still struggling after two months. Since you mentioned being a side sleeper, I’d love to understand more about how you’re using it, as small adjustments can make a big difference. Our team is always happy to help—please reach out to us at support@groovepillows.com, and we’ll do our best to assist you.

Also, I want to assure you that we do not delete negative comments on our socials. We believe in honest feedback and always aim to support our customers.

Looking forward to hearing from you.

Best,
Groove Pillows Team

Valutata 2 stelle su 5

Groove pillow

I picked this company because I’ve used so many pillows and they had 100 day money back guarantee which I thought was great and discussed it with them several times before I bought. i’m afraid I didn’t get on with a pillow and it made my headaches and neck worse so I wanted to return you get your money back if you send the pillow back which is fine but it’s at your own cost. I spent £47 it’s £20 to send back or they offer you half your money back and keep the pillow.!!!! you also have to send it back in its original box it comes vacuum packed!!!
yes I’m aware of the advice you’ve given but it needs to be made clearer to people. It is not very easy to get back in the box and it is at the cost of the customer the packaging posting which can be up to £20 which I’ve also paid for 4.95 for it to be delivered. So if you don’t return, you’ll get 50% back, which is not right.!!!!! I suggest you make this more upfront with your customers when they decide to buy

12 marzo 2025
Non scritta su invito
Logo di Groove Pillows

Risposta di Groove Pillows

Hi Sharon,

I’m sorry to hear that the pillow didn’t work out for you. We know that finding the right pillow can be a journey, which is why we offer a 100-day money-back guarantee to give customers time to properly try it.

Regarding returns, we ask for the original packaging where possible to ensure the pillow is protected in transit. Our goal is always to make the process as smooth as possible, and we appreciate your feedback. If you need any assistance, please reach out to us at support@groovepillows.com—we’re happy to help.

Best,
Groove Pillows Team

Valutata 5 stelle su 5

Love

I got my pillows a few years ago now,and I must admit I never write reviews but they've been one of the best things I've invested in.
Sounds ott I know but they've never lost shape or disappointed.
Whenever we travel or have nights away I can't believe the difference in my sleep,and I'm still trying to think of ways I can take my groove with me.
I do recall it took a few nights to get used to but after that plain sailing and I couldn't be without it now 😀

21 febbraio 2024
Non scritta su invito

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