Land Rover 

We would never buy a car from this dealer again, It is a shame TH White lost the franchise. Grange have appalling after sales service. They chase you to have servicing, which is very expensive, but if you have a problem you can never get through, they never return your call, and even if you go down to the garage they simply take your details and never phone back. The receptionists are rude. The usual excuse is they are "short staffed". That is not an excuse for consistent very poor service and tht cannot be due to Covid. There is more than enough room on their site to socially distance. Are they deliberately understaffed? We are now looking to find another Approved Dealer but when the time comes to purchase another vehicle it will not be a Range Rover so the company is not doing itself any favours.

....,AVOID THIS DEALER SHIP........
Grange Woodford Appalling..............

if I could there would be no star at all for these guys,

Range Rover Sport Autobiography £32k

Deposit paid and they did refund straight away.
But I needed to email to ask for my money back why not just refund me without headache.
Useless dealership.

I went in to purchase 2 cars And left with nothing due to incompetence,
staff obviously stuck on there high horse we work for Land Rover but your lazy.
They want the sales by not being honest.

Yesterday I had reserved a car to purchase and paid deposit.
All paper work and deal was done over the phone,

On collection,

Panels to car not fitted properly,
Dent on front of bonnet
Different red paint On bottom of car.
Panel with missing screws.
5 identifiable problems with just viewing car, Car not even started or test drived,

I’m not a professional I make clothing for a living and I’m told just been through our thorough checks and just valet and ready.

Coming to collect the car after speaking and being told that car is immaculate and ready,

When in actual fact,
your salesman was over stating what he shouldn’t be saying not even looking at vehicle,
he said I’m under mining him when he is wrong and didn’t do his job correctly.

Would you say that this is dealer ship service or a badly run dealer.

Called 8 times leaving messages to no call back.

Salesman Joshua should be fired and you need better staff.

After this I’m offered either repair of a car that should be immaculate that I don’t own yet and will take 3 weeks.

Or £250 pounds off, upon asking if I’m being taken the monkey out of me explaining my shoes cost £600
Oh ok how about £1000 and you take the car. No repairs,
Repairs in excess of 2k
Laughable dealership.

Joshua said it’s only £32k it’s not new.
Ok but the 2nd car was £62k
So you missed £94k in sales.

Does your staff even earn anything near that figure.

When a car is From a dealership,
do you give it with screws missing, dent, and 2 panels not fitted correct.

He will probably never in his life be able to afford a Range Rover.

Your grange Woodford site wasted my time
For what reason.

Everything asked for from me was completed swiftly.

Your lazy staff should have checked and done his due diligence before saying everything is good.

You lost 2 sales to Porsche spent £122k
Same day.

Regards

Mr Patel

Worst place to buy a Land Rover. Once the car is sold they done even return your calls. You are pretty much a pain to them once the deal is done. Secondly if you have the money don’t buy a Land Rover. Servicing £1000+ a year, £150+ to look at if if there are any issues. It’s just a silly cost.

Do not USE THIS PLACE, have owned more than one Range Rover for considerable amount of time and been going to this garage for years. Never had reason to disbelieve them. Until I recently went for Annual service due, THEY MISLEAD me to believe I needed brake pads and brake disks along with front bushy's and tried to charge me an extortionate amount of money £2500. I on better judgement took my car to a trusted Range Rover Specialist who advised after examining the car NO REPLACEMENT PARTS NEEDED car is perfectly fine.!! GRANGE LAND ROVER IS A RIP OFF AVOID AT ALL COSTS . THEY WILL INSIST TO IMMEDIATELY BEGIN SERVICE DO NOT TRUST THEM GO FOR SECOND OPINION FIRST !!! SEE ATTACHMENTS FOR PROOF BELOW !

Needed a adblue top-up and called into Grange JLR Hatfield.. very Covid secure and professional. Saw Charlie, who was in a mask and said I don’t even have to get out of the car.. topped me up and was super polite and incredibly professional throughout.. thank you Charlie, you’re a credit to Grange Hatfield!!! Hope it all works out for all of you..
Chris (Black Evoque)

My jaguar e pace. Was picked up from my home address,just a health check, and the return of my car, the next day when i was awshing it and found that it had a little damage on the front bottom shield, did contact the jargua grange in Barnet, and explained it to the service advisor, and the respond was send them the pictures. And there will call me ba k. As it didn't happen, and i have to call the dealer. The answer was we will look into the matter and call me back. Never happen. When i called the service manager, the answer is. That it never had been done in the garage. So how did it happen i asked. Therefore its not there fault. Never trust this jaguar grange in Barnet again.

I had been having on going problems with my Range Rover Evoque during Covid19 pandemic since the start of April I had made 3x AA call out with Range rover Assist and every time i received my car back within hours would have the same fault as before. The last time of breakdown I attended Grange with my partner to solve the problem hopefully once and all. The last time it broke down I struggled getting a replacement car on the weekend and Range Rover assist were very unhelpful to get me back on the road straight away and informed I could get a taxi? I had a day full of patients and work as a community nurse during this pandemic. I received support from a sales representative who pointed me in the direction of the service manager who come in on his day off to assist me with complete support and placed me in a vehicle right away. At first i felt very dishearten and lost for vehicle during work. However within minutes after Dan the service Manager arrived I was back in a car and off to my patients. I would like to say a huge THANK YOU and really appreciate your full compassion, your a SUPERSTAR.

ARROGANT & RUDE! Avoid at all costs...!
All my working life I promised myself a Jaguar. Finally I was about to buy the car of a lifetime in cash: an F-type V8 450BHP. All I had to do was choose the colour (the spec will be "fully loaded"!)
I went in to browse colours. An officious "jobsworth" spoke to me like an annoying kid swinging on the railings who obviously had no place in a Jaguar showroom. I was shocked speechless. It was so unexpected I couldn't think of anything to say other than "er...ok..I'll come back later" I left in utter disbelief, completely crestfallen.
There is no way I could buy a car from this dealer: I don't want a single penny of my cash going to someone who obviously doesn't think I'm worthy to own such a car.
Sadly, this dealership has form. When I considered buying an XF years ago, I asked about the rumoured F-type Coupe, and the three sales guys said that it was years off, if ever. That very week Jaguar published the first preview pictures of the coupe....!
Conclusion: the culture of this business is deeply flawed and the bosses hire the wrong people.

I have brought 2 cars from Grange Woodford and the customer service has been amazing my sales guy was Phil and he went out of his way to make sure I was happy and sorted any issues out that I may of had.

I cannot believe Land Rover customer service full stop. They would rather the car break down than arrange a courtesy car, which is contractual. 3 engineers called out. Twice the Land Rover engineers cleared the fault without fixing. The 3rd time, THE AA, told me exactly what was wrong!!! Two long conversations, with 2 people having to explain the whole situation i.e. Service that did not fix the engine problem, and 3 engineer call outs.
Incredible!!!

KwikFit broke a stud when refitting a wheel to my Jaguar xjr. They were happy to fix it but did not have the expertise, so I insisted on a main dealer. I chose Grange Welwyn because they said they had the parts and could do it the following week.

I was travelling in Spain and found communication all but impossible. They took ages to answer the phone, always put me on hold and then when I eventually got to talk to the right department they put me on hold until I gave up. Phoning back was a similar experience! I sent 7 emails and got just one reply which did not answer my questions!

Even emailing the "Head of Business" did not elicit any response.

Eventually they did fix the car but it took 2 weeks and cost, wait for it, £1400!

Appalling lack of customer care despite the fact that I bought the new car from them originally. AVOID.

I visited this company now in 2019 for my service plan. Very unfriendly staff. I had reported some issue when the car was in warranty but I took the vehicle after a couple of months. These guys did not bother about the issues and just serviced the car and returned to me. All the issues were still there. Given my hope, I then just used my vehicles for 1 yer and in the next service when I reported the same issue then these guys started telling me that my car is not out of warranty so I need to pay for diagnostic. Imagine, when the car was IN warranty they did not diagnose the issue and now they need money. AND THIS IS LAND ROVER !!!!!!!!

I bought a used Discovery Sport from the new Grange Hatfield dealership. I had stopped using them in Welwyn Garden City as the customer service was so awful and hadn't realised that they had moved to Hatfield. They were very charming when selling me the car, but incorrectly advised me on a couple of details of the spec. When I discovered this and mentioned it to them (only in passing really, so that they didn't make the mistake again) I was told that I should have looked for myself and could see the specification online, effectively telling me that it was my fault for relying on the advice of the sales person. I will not be going there again - the showroom is lovely, the coffee good and a great place for browsing, but i will buy elsewhere.

Adding to all the negative reviews on here , grange south woodford tried to charge me £4000 for repairing my car, after getting direct line (my insures) surprise surprise the price went down to £336.
I could have lost thousands of pounds had not my insurance company got involved and sent 1 of there own technicians to the garage. They had my car for over 6 weeks making up stories, Made a complaint to there customer relations and even they did not reply back.
Watch out.... dont trust an invoice from these guys...

Jaguar Woodford
They are useless. I booked curtesy car over a month ago. when I had a phone call to confirm my booking I spoken to one of the service advisor and told her about my curtesy car she said it’s booked . I went 08:00 am and then I been told it has been given to someone els. I took my car back I didn’t given to them . They done a job before to this car I got the same issu again . Pleas don’t go there they will wast your time and money . One of the service staff she is so aggressive to speak to. I will never go there. Never buy a jaguar & Land Rover because of the service.

Want to make a purchase and to enquire about new models. I understand JLR are in difficulty but I like the look of the product and want to "buy British". No one returns my calls even when I try, try and try again. And when I went in they all seemed very busy doing something else.Quite what I don't know because no-one else was there...but I was invisible! In fairness Merc were the same. So back to BMW probably. At least they look somewhat interested!! Wake up JLR...please wake up. Your product seems OK but if this is best of British and the best you can do...you will fail

After sales service appalling. Have used their ‘service’ dept (there’s a contradiction!) on several of my Land Rovers over the years and every time bar none, has been a terrible encounter. There is no communication, zero importance applied to customer satisfaction and a service product that can only be described as totally incompetent! Stay clear. The only redeeming feature was their receptionist, Barbara, took my angry calls with plenty of empathy and understanding of how frustrated I had become.

This complaint is regarding Grange Land Rover in Woodford/Hanault but is also regarding Grange Motors and Cambria Automobiles PLC as a company who have had my Land Rover for over 2 months now. I was initially quoted £1700 to do some works on my car with no indication that it would result in anything other then the vehicle being 100% fixed for that price . After they had done the works, I was then informed they had not done a thorough enough diagnostic and that it would then cost me nearly £7000 to repair the vehicle (which is only 4 years old). Mark Percival the "Aftersales Manager" has not responded to any of my emails for 6 weeks now and has not even provided me with a full breakdown of all the costs. After further chasing Stuart Cayton "Head of the Garage" has promised to resolve the matter over the phone but has done nothing apart from send me another ridiculous bill. A shameful company and a shameful representation to Jaguar Land Rover. PLEASE DO NOT USE THIS COMPANY.

I went into Grange Barnet as they had offers showing on their website that I was interested in...... once I was in the store they had none of the cars available that were being advertised that suited that offer and placed an order for a new car. I was told once the deposit was paid I would be given an eta for the vehicle the following day.... I was not given this for another three weeks after chasing it nearly every day. On top of that after I paid my deposit, they advertised further cars with the original offer that I was interested in on their website.... I called about them and they said the cars were no longer available. Swindon manager was really helpful, getting the Barnet manager to call ( this is after I sent several emails and left calls myself for nearly four weeks). After a very long conversation with the branch manager he could not answer any of the subjects we went through or give any explaination for the poor service and lack of communication. I find it unacceptable for the manager to take over 9 days to call back any customer especially an existing customer who has paid a deposit. I did not expect such a large brand as Range Rover to have such poor standards especially with the response from the manager. I would not expect a branch manager to sets those standards not giving and clear answer or resolution to the situation.

Absolutley diabolical service. Never return phone calls or emails, including the directors. Lied to by the sales and servivce staff. If you want a Land Rover or Rover I would suggest that you use a differntet company. WOULD DEFINATELY NOT RECOMMEND