Land Rover 

They held my car for a week without any communication, and only then told me works were needed. They tried charging me double the quote amount for the work. They told me a service technician went on holiday & left my key locked in his tool box, but I believe they lost it. My original service booking wasn’t out on the system so when I turned up they were not expecting me. When booking I chose the option to have the hire car, turns out they don’t offer hire cars. They rarely answer their phones, emails or respond to voicemails. Avoid at all costs!!!!!

Land Rover Hatfield / Chris Hill, as for a number of years, were very good and proactive, in particular dealing with our car so that I could make an appointment - excellent service from the ‘service’ team

Very disaapointing experience at Grange Landrover Hatfield .

Timeline:

1) 2019 Landrover Discovery Sport with extended warranty gave error to refill adblue @ 350 miles, refilled with automatic pumps at filling station.

2) Error did not go away and countdown started going down rapidly even though took for a drive on motorway for 50 minutes, refilled small amount to check but the error did not go away.

3) Drove to Grange Landrover hatfield as the dash showed 55 miles left until shutdown, left car for diagnostic and service (42000 miles recommended with oil and filter change)

4) Got call next day that the warranty does not cover overfill, i argued that there was never an overfill and was told that is what Landrover warranty has said.

5) Spoke to Land rover warranty and they refused that they ever said this as they cannot physically see the car and said that dealership has said its not a mechanical fault hence claim rejected , LR accepted the fact that it needs further investigation

6) Spoke to Grange Land rover hatfield and they changed story claiming my wife said that she had overfilled, i said i was standing right next to her and she never said that and she do not even know how to fill fuel in car let alone adblue, insisted on further investigations , at this point the advisor became really rude and sarcastically asked “where do we go from here” and i asked her to investigate further as per Land rover warranty advise, interestingly i was quoted £800 plus for the service and when i said i saw the same service on landrover online site for £600 , the advisor changed the price to £472??

7) Recieved a Visual check report / bill of £3000 plus saying EML error due to overfill and interestingly oil leak in gasket? Oil leak charged to warranty. This means the car was not checked properly the first instance . Spoke to chris and was told that the visual check is the only diagnostic carried out as they cannot physically remove the pump and check what is wrong with it? Should have connected the computer amd it will tell exactly the problem but nobody seems interested.

As i was put under the gun , i had to authorise the works rest assured the real cause has not been found and have been charged horrendous £800 for drain, flush and refill adblue.

Bunch of cowboys, avoid at all cost.

It looks like I'm just going to add to the list of complaints about Grange (Jaguar) at Hatfield.
Wanting to have a main dealer to service my car I have been taking my car to Grange at Hatfield, the service quality I have had from there is relatively bad if I hade to give a score out of 10 I may give a five but after my last experience I'm now going to listen to the wife and not take it there any more. this time I took it in for a service on paying the bill I noticed items that I new hadn't been done like charging me for AdBlue when I had filled it up two days before but this is not what pushed me over the edge to write this. My car needed according to the Jaguar service schedule new brake hoses and a system blead. With this I would expect on collecting the car to have at least brakes as good as when I took it there if not a bit better, I took home a car with brakes that were verging on just plain dangerous, I went back the following day keeping a good space behind the car in front of me to get the problem sorted out.
Once again my car has gone to Grange for a service or minor repair and ended up coming home with something else wrong with it. I'm not going to list them here as I have a life to live. I am a engineer mechanic and it looks like I'm going to go back to repairing & servicing my car myself I thought I'd stopped that years ago.

Car had a problem (23/12/22) warning code came up on dash (reduced traction). I was near this dealership who had serviced the car 2 months ago, so called in to see a if a technician could take a very quick look and let me know if the car was safe to continue in. Met by officious woman at service, who could not have been more unhelpful if she tried. It was honestly like talking to a machine! I was told to take the car home and press the Land Rover Assist button (AA). Not good enough for a premier marque. Poor service and so short sighted.

Grange RR Hainault are the rudest and most unhelpful people. Range Rover need to take a close look at their employees and train them on Customer Service!!

I would not recommend this Land Rover in Woodford/Ilford at all. Paid almost £600 for my vehicle to be serviced and don’t even wash the car and for the issue with my screen to still be present. It is not about the vehicle being washed it is the principle! To then send in a complaint to Head office and 4 months later, the manager still don’t have the decency to call me, is disgusting. Pay good money for a vehicle and get after sales service like this is disgusting. I have placed an order for a new vehicle at another dealer and due to the service that you guys are providing I am on the edge of cancelling my order and purchasing another vehicle from another manufacture!

Absolutely shocking. Our car has been in for 3months and yet to return or even get an update! From dropping the car off they have been arrogant/rude, it’s just so sad they behave in this way when selling a prestige brand (you don’t get this at BMW)! This isn’t a one off as we’ve had Land Rovers before and it’s always the same story with this garage. Perhaps all JLR franchises are the same, but if not JLR should review this one!

Sale team were great but that's were it ends. Absolutely, shocking service - my car has been in several times for the same issues, managed to capture the fault on video sent it in to Grange never received a response!! Communication is sub standard, received a better service from Saxon 4X4 Left several messages for a manager to call me back - Nothing. Requested a courtesy car and they used the covid card!! Yet other hing end dealerships offer courtesy cars.

My car is less than 3yrs old, still under manufactures warranty and was left with GrangeLandrover workshop to investigate and fix the issue. No courtesy car provided. I was only contacted end of the day that my car will not be ready and expecting the delivery of the faulty part, issue will be resolved the following day. I contacted the workshop the following day and to my surprise was informed that only one part was delivered and the missing part will be delivered the following day. On the 3rd day, I contacted the workshop to know when my car will be delivered and was told 1 driver on-site and too busy, however, will call be back. No response so I went to picked my car up. To my surprise my car was handed back to me with the same problem and Land Rover warranty was charged.
I called this workshop about 20 mins after I left the workshop and was told a technician will call me. No call back so I reached out to Land Rover road assist and the technician who came round identified the issues within 5 mins. This is a Known issue which is already cascaded to all Land Rover service department.
During the stay of my car with this workshop, I was the one constantly chasing for updates and the work performed on my car was not disclosed.
Looks like no work done and this company collected the money for repair from warranty.
I have no problem with their sales service but the service centre is very disappointing and total letdown

Prior to this experience, my car went in for the first service last year and it had less than 5k on the clock. My car was returned to me with low coolant and service notification on!

Grange have set the benchmark for horrific aftersales service. They employ the rudest staff you are likely to encounter, offer a diabolical level of communication and have what must be the slowest engineers in the UK. My car just returned from a 6 week holiday at Grange for an oil leak which I have little confidence was actually rectified. A truly horrible company to deal with.

If I had the option of Zero stars, that is what I would ideally leave for Grange Woodford.
My daughter purchased a Landrover Discovery Sport in September 2021, we encouraged her to use a reputable dealership and chose the Woodford Grange as this is local to us.
Three weeks after taking ownership is the vehicle, it broke down at the junction of a main road, at this point she was 6 months pregnant, with a two year old in the car, we managed to recover the vehicle and Land Rover Assist duly attended and arranged to collect the vehicle, whereby she received a hire car, which after two days was told to return to Enterprise as Grange hadn’t paid previous bills.
Fast forward to 30th December and weeks without a car, as the Landrover was in the service centre and Grange could not supply a car or Enterprise refused to loan one. The car broke down on the A10, by this time she was 8 1/2 months pregnant with my now 3 year old Grandson in the car, fortunately this time with her husband.
The car this time showed a catastrophic fault, which showed that the car had been involved in a major impact and would not start or be able to be moved
Once back at the service centre the car showed no fault and because of this, even though diagnostics showed a major wiring fault in the engine, there was no code and she was then advised that unless a fault appeared, that they were unable to open a case and give her a car.
eventually the Service Manager Mark agreed to take the car and drive it to see if a fault appeared, which it didn’t, but it did break down again and he had to be rescued, at this point Mark loaned her his car, whilst they tried to get a code,
She had already told Chris the manager at Woodford, that she never drive the car again as it was a death trap and he along with other staff agreed that they would never have put their own family in it, although Chris at one point had accused of of over reacting !
Landrover Finance eventually arranged to refund her money, but not before Chris had told her that Grange would refund the money, but that they would have to make deductions for interest of £1500, which he could not actually quantify, what these deductions were.
When she spoke to finance about this, they told her that it was none of his business, as they were buying back the car so that it could never be sold on to anyone again.
Chris at Grange, fully intended given the opportunity was quite prepared to knowingly sell this vehicle on.
I don’t wish to criticise everyone at Grange Woodford, as some did try to help, namely Kevin at Woodford and Mark at services, but Chris was obtrusive, unhelpful and misogynistic, when speaking to my daughter, that’s if he could actually be bothered to return her calls. the only time that he returned calls was when they were were made by her husband or her Dad
Not to mention deceitful, the fact that Landrover Finance were paying her an agreed amount, which he would have reduced, had he been given the opportunity too.
I can’t speak for the Landrover Brand itself, however I can for the service offered by Grange Woodford and I would never recommend them to anyone.
She along with her son and baby daughter has now moved away from Landrover and is happily driving round in a BMW X5.
Sytner BMW Debden, have been fantastic.

My vehicle has been into Grange Land Rover in Hatfield several times for repair and each time they failed to repair and remedy the fault.
They stated it required a part and never came back to me.

I then booked the vehicle in for a service and the outstanding repair with a very long wait time and the repair took both Grange and Jaguar Land Rover 2 months to remedy and complete. I was without any vehicle for the first 8 days, despite full warranty.

This is simply not acceptable and clearly both Grange and Jaguar Land Rover do not seem to care about customer service and repeatedly fail to respond and Grange rarely answer the phone.

This is the most Appalling, Disgraceful Customer Service from Grange and Jaguar Land Rover, avoid the brand and avoid frustration!

Omg guys don't bother taking your car here for service or repair, you will end up having more issues than initial issues.

I took my car out half way because they didn't know what they were doing and took my car to different dealers and they confirmed that Grange have fitted wrong parts to my car, I have instructed my solicitor for claim.

Will never use the again 😕 bunch of cowboys

Grange Hainault Receptionist Mark was very rude and abrupt. Went for a service and paid over £2K for a same day service. I didn’t get a call later that evening and waited the next morning. I call asking if my car is ready and the receptionist says your car is ready, we call you and left a message. When I asked the name of person who call and what time, the guy Starts saying your car was ready and you should know, we sent you an invoice for payment. I told him that does not say my car is ready. Usually we get a call and told to pick up. The guy keeps on going on saying my fault I didn’t pick up my car. Unbelievable.

Please avoid can not believe how poor the customer service is and the staff are so rude and unhelpful find it very hard to believe this branch is still in business
a resuffle of staff and staff training is certainly a big must and the manager of this branch needs to start doing their job

AVOID
How are they still in business? If you are thinking about buying a land rover especially from Grange, Avoid.
I brought a used land rover which they said had 160 checks all ticked on a form I have, drove away no screenwash, illegal wipers, no ad blue and a broken fuel cap.
Few months on serious engine fault absolutely no help from the garage, it’s now in another land rover garage.
You cannot get through to service as they do not answer their phones, you leave messages they don’t call back.
Funny when you ring sales they answer first time, the reason being they want your money as soon as they have it they don’t care.
This is by far the worse service I have ever received.
Land Rover should jump on this they are loosing many customers thanks to those using their name and treating customers in a disgusting way.

The phones are very rarely answered and when they are you leave a message and no one ever gets back to you.

They are happy to take your money but if you need anything in return they are non responsive - I would avoid this garage at all costs.

I have an Evoque and the reversing camera has failed twice and the door handle broke, all with warranty. Grange hid behind covid telling me that there was a three week wait for my handle to be fixed, meaning I had to climb across from the passenger seat every time I wanted to drive!!! Complained to head office and miraculously they found me a spot sooner - funny that.

As a result of the aforementioned defects and the terrible service received from Grange I will sell my car shortly and never buy or recommend Land Rover again, sad really.

How are Grange still in business? They have to be the worst car dealership I have ever dealt with. The customer sevice department either have absolutly no idea what is going on or they are just plain lying to customers. Service department is abasolute joke.
Would like to give minus stars if possible.

I came here to leave a negative feedback but lots of people have already beaten me to it. Land Rover really need to audit Grange as their customer care is terrible.