Land Rover 

Booked a service online with Grange Motors Woodford & requested the vehicle collection service between 9-10am.
Booking reference: 8121590952.
On the day & time of the service the vehicle was not collected, so I called the dealer to be informed that the service had not been confirmed nor arranged.
So why issue a booking reference number?
Waste of my time & took the day off work for nothing!!
I would NOT recommend this dealer & urge you to go elsewhere.
They are a shower of 5h!t.....
Avoid. No customer service.
They are fortunate they have been given the Land Rover dealership franchise.
I wouldn't trust them with a 3 wheeler.
DISGRACEFUL!

Very poor customer service at Grange Barnet!! Would not recommend.
I had to phone several times to be able to speak to the receptionist about a problem with my GPS. I was told that someone will get back to me with 1 day. Waited for 1 week but as no one had contacted me I called again, the receptionist seemed to recognise me and promised to get someone to give me a call back same day. As I had not been contacted 2 weeks after my original call I called again to speak to the manager who seemed to busy to care.
Appalling service!!

I have had a few issues with my Range Rover sport but Ben Crudgington dealt with the problems and gave my car back running and looking perfect. Absolute 5 star service he has regained my confidence in land rover Hatfield again and will gain them the sale of the new sport when it comes out.

Booked my car in for repair and explained I needed it back the same day .I rang around 4 to be told they were waiting on a part to be delivered and my car would be ready the next day. I again rang around 4 but was unable to get through to anyone on the phone , I used their messaging service and was told someone would call me .No call was received so after another day I rang then again on numerous occasion but they never answer the phone .This is the worst customer service I have ever experienced .I still am still waiting for an update on when my car will be ready .I will never use Grange Land rover Hatfield again.

Another update why not to use this dealership. Returned car for previous reasons and was told finance would be stopped as hadn’t made first payment. How wrong I was, just found out this has not been settled and now on paper I have missed a payment causing my Experian score to go from very good to poor. Have gone to dealership and the sales manager is too busy to see me and told to come back, I don’t think so I’ll just wait as an inconvenience already been asked to go to another area out of the way. I refused. Please do not use this dealership

Grange Woodford the worst service department I have experienced. The customer service was shocking they had my car for 5 days for a minor problem instead af dealing with the problem they try and find other issues which totalled 2.5k and most of that work didn’t need doing. The car was returned dirty from the work.if you try and call that department it takes ages to get through.Avoid if you can.

I travelled over an hour to view a car which when I got there, the car wasn’t prepped and sales agent didn't even have the keys to get inside the car! We stood outside the car in silence, he didn’t even apologise and furthermore he had no info on the car when I asked. This is meant to be the flag ship store and this is the service. After writing a long complaints email the general manager called me and half heartedly apologised and sent a video of the car to me asking me to decide by 4pm to buy it. Absolute joke of a service. 0 star service, avoid at all costs.

I wouldn't even give them one star , but the app wouldn't let me proceed without doing so.
Grange service centre at Hainault Essex.
Poorly organised , rude staff and unable to contact .
If i were to press 2 for sales and wanting to spend £130K on a car they answer in a heartbeat, try to get an update on your service and you would have more chance of contacting the queen.
Diabolical service .
Never ever take your car back for a recall . Its a simple rouse to get your car into the garage and find out anything wrong with it that they can charge you for. then make up a story about it being unsafe and not being allowed to release your car as they have a "duty of care " .

So you didnt respond to 4 requests to service my vehicle or call backs. You have had my vehicle numerous times, and you missed out on a lucratice 3 service, discs, pads, updates, and an order for a new vehicle - yet you had the cheek to phone me to sell me an extended warranty ... totally hopeless team, now you have lost both the ongoing support for my car, and the new personal order .... what gives ?

I would not buy another used car from this dealership. I was shown the car in a grubby state when I viewed but assured that was because it has just come into the dealership and it would be fully valeted and have full PDI check and a 100 point inspection before being handed over. To be fair it had been cleaned and polished externally, although they had parked the car in such a way to discreetly hide a scuff on the rear wheel arch, but internally there had been little or no attempt to improve the presentation, it was still grubby and had many marks that could have easily been wiped away. First drive and the tyre pressure warning light came on meaning an unscheduled stop on a motorway, first rain shower and the wiper blades juddered across the windscreen - I don't think the car had been checked at all.

Just been contacted by Grange for our Velar's 1st "service".
"We no longer offer a free collection service, there is now an additional charge for this". "We can arrange a courtesy car, but this would be through a Rental partner" (ie cost). "There is no longer any courtesy clean included after your service" - surely with Covid this is even more important now!?
However the service pricing is still the same extortionate amounts...
Looks like it's time to find somewhere else for our Range's. Grange don't seem to know the definition of the word service anymore! How many of us have a chaffeaur available to drive us home, to work and around, after dropping our vehicle in for a service??

I bought an E Pace from Grange Jaguar Hatfield last year (2020) during the first lockdown. Bought online, as advertised, with a mileage of approx 9500. After picking the car up and driving halfway home (home is over 100 miles away ), i checked the mileage and it read OVER 16000 miles.!!!! No satisfactory resolution from this dealer, I eventually want to my local Jaguar dealer (inchcape Notwich) who gave me a very sympathetic deal. WARNING - do not buy a supposed "Used Approved" Jaguar from Grange Jaguar Hatfield.

Took our Discovery 4 for service and MOT with Grange Hatfield. After two day was told car is ready to be collected. When we arrived we had been informed that the MOT was not done and that we had to wait for it to be completed. Why your staff is lying to customers? If the MOT was not done why you are telling customers that the car is ready to be collected.
They also replaced two faulty parts but there are still faults with the car. Clearly service and repairs were not done as claimed by Grange. Manager promised to look into this and call us back. Three days later no call back and no one returning our calls. Staff and management have no shame and lying to customers.
What a poor representation of Land Rover.
We will proceed with a a formal complaint and put the amount paid for the service in dispute with our credit card company.

Negligent cowboys think they are untouchable, a mobster like mentality,

Dealership Grange Land Rover in Barnet, EN5 does just that and looking at their reviews there are at least other 50 people officially posting reviews on google, Trustpilot and many other platforms with complaints about bad services, negligence and ripping people off, despite such bad ratings Land Rover still does nothing or anyone else who is regulatory for that matter

Grange Land Rover scratched my Range Rover sport, overcharged me and was so rude made me feel so disappointed, it is shameful and a disgrace that Grange Land Rover represents Land Rover brand

Awful, Grange Hatfield service department customer service department customer service .
They seem use covid 19 as an excuse not to return calls , if they can not call you back, they should remove the call back option from there messaging system.
Been waiting 3 weeks now for a missing part to my door handle that got broken off somehow when my discovery was in for repair.

I wonder if Cambria Autos plc actually read these reviews. Anyone buying a car from either Grange Hatfield or Barnet should beware. Once they have your money they do not give a damn. A policy for repairs that’s not worth the paper it’s written on, the very worst customer service I have ever encountered. They apologise lots, but do very little. I feel I have nowhere else to go, I have exhausted every means of contacting them regarding the return of my car, but not a dicky bird after 4 days of having no car!

My 6 month old Land Rover Discovery developed a fault. Booked in with Grange in Barnet. Took my car in one day couldn't locate fault so returned it. Re-booked for 3 weeks later. Car was due back the same day. hadn't heard back at 5:45pm tried calling answerphone said they were closed (despite their website saying they close at 6.30pm). Finally had a call the following day to say they forgot to call to update and they put the answerphone on by mistake. Also they forgot to deliver the car back!!! Shambolic mess I will never use this company again...

We went to purchase a range rover Evoque at Grange Hatfield. Granted it was during covid which made it a little more difficult.
However the sales guy Josh could not have been patronising, rude and unhelpful. He would not part with any information until I had told him how serious I was. He acted like he was doing me a favour talking to us.
After 10 mins of this terrible service we walked out.
I asked to see the manager who seemed very understanding. He asked if he could change my mind, and assured me he would call the next day to re-arange an appointment.. never heard another word.
If this is how Grange Hatfield work, I am going to order my new car from a competitor.
Sorry Grange - think about your staff and your actions.

Wow, shocked with Grange Woodford!

1 - Called in Feb 2020, spoke with a very nice guy, I explained I’m interested in buying a used/new car (undecided) but I received no call back back.

2 - I called after lockdown, spoke with the same guy, again he was very friendly. I was told he’ll send me a email with link and for me to have a look at their website. He did it immediately. I emailed back a couple of days later with a few questions but no reply back.

3 - After 2 weeks of waiting for a email reply which I didn’t get I decided to call. Spoke with a lovely guy who said the person I spoke with is busy right now and that he will ask him to call me back. No call back.

4 - I called again and the guy I have been communicating with answered. He apologised and said he must’ve missed my email. I figured these things happen so I understood and was alright with it. He was very friendly and polite as before. I explained I’m undecided whether to buy used/new and requested & booked a test drive for the following week. But when I got there on the day it wasn’t booked but luckily a car was available. The sales guy I have been communicating with was apologetic and I figured these things happen and it’s alright. He was not available to speak with me after the test drive as he had to drop off a car and apologised. He gave me his card and said he’ll speak with me later. I was completely alright with this as I had a appointment else where directly after the test drive and was planning to book a appointment with him for the following week (I explained this to him).

5 - After my test drive I noticed there was a deep scratch on my own car which I arrived in. At 1pm I called about the scratch and asked if they could kindly look at their CCTV to see how it happened. The guy I spoke with was not the one I have been communicating with. He was not outright rude but wasn’t much friendly either, didn’t seem much bothered about my request. Anyway, I was told the sales man I have been communicating with will call me back. But come 10am the next day (just an hour before I started to write this review) I have had no callback to discuss the scratch on my car (CCTV) or how my test drive went and what I want to do going forward (purchase a used/new car).

I’m a cash buyer looking to spend thousands on a new “build my own” Range Rover Evoque (I decided not to go for a used car after all). To be frank, I expected much better. Bad customer service. They didn’t make me feel valued as a customer at all, thought they’d want my business but it appears they’re not really bothered.

When I came on Trustpilot after my bad experience to check the reviews on Grange dealership, I was shocked. So many poor reviews, wow.

I wish my experience was better, I hate writing negative reviews but I’m just very disappointed and the worst of it is...I still want my Range Rover Evoque despite everyone telling me not to go for it purely based on Range Rover’s (in general) poor customer service reviews.

Update:
After my review I searched for other dealerships. I spoke with Rockar who seem to want my business and went through everything in detail - my build, going through each and every add on I chose to make sure I knew exactly what I wanted. They don’t work on commission and said they’ll give me the best deal possible and have even said to shop around and see for myself! Excellent first impression and got a lot further with them than I did with Grange. I’m so excited, I’m finally going to get my brand new Evoque!