GO Outdoors - Wigan Recensioni 

1738
TrustScore 4.5 su 5

4,7

Wallgate, Caroline Street, WN3 4EL Wigan, GB


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Valutata 5 stelle su 5

We booked a last minute first time camping trip and Christine was like our personal shopper, kitting us out with all the essentials and some fun gadgets for the kids. Great experience

L'azienda ha risposto

Valutata 5 stelle su 5

This is the best go outdoors shop in the north West very helpful staff always happy to help and always have smiles on there faces especially mandi nikki and Anthony

L'azienda ha risposto

Valutata 5 stelle su 5

We came in at around 7:20pm 17/08/26 and was looking at tents. We didn’t get his name but the lad who helped us was so nice and made sure we knew about the 4 for £2 with the tent. He has short hair an... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Visited the Wigan store 23/07/26 to purchase walking shoes with my autistic son. Big thank you to Mandi for her patience, brand and shoe fitting knowledge. It made the experience so much easier. Mand... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Wigan

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Wallgate, Caroline Street, WN3 4EL, Wigan, Regno Unito

  • 03443 876814

4,7

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(1738)

35.367 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Purchasing an inflatable tent.

Mandy was exceptionally knowledgeable & helpful, she helped us buy exactly what we went in for.

20 luglio 2026
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Risposta di GO Outdoors - Wigan

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 1 stelle su 5

Sounds a bit dodgy

Sounds a bit dodgy. Receipt said £47. Amount was about £20 cheaper. With the £5 cost of card it still only added to about £45. Only seen at home and frustrated now. The receipt even says Ive said £38 please tell me from where!!!

21 luglio 2026
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Risposta di GO Outdoors - Wigan

We are sorry to hear of your recent visit to Wigan, in order for us to obtain full information from you we have reached out for your contact details via trustpilot so that we can liaise with you directly and investigate your query correctly.

We look forward to hearing from you soon.

Kind Regards
GO Outdoors Customer Care

Valutata 5 stelle su 5

I can't thank and recommend Chris…

I can't thank and recommend Chris (manager) at Wigan GO outdoors enough. Chris went above and beyond to find me an Air beam for a tent i purchased from someone to find out sortly after that it was badly damaged beyond repair and discontinued. He went out of his way to find an alternative one that would fit my tent . My children and i can re-book our first little camping trip we sadly had to miss. Thank you so much Chris and your fantastic Colleagues ☺️

17 luglio 2026
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Risposta di GO Outdoors - Wigan

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I had another excellent experience at GO Outdoors Wigan

I had another excellent experience at GO Outdoors Wigan thanks to Sue. She went above and beyond to help me find exactly what I was looking for, taking the time to answer my questions and make sure I left with the right items. What's even more impressive is that Sue helped me to the same outstanding standard this time last year as well. It's rare to receive such consistently friendly, knowledgeable, and professional customer service. A real credit to the GO Outdoors Wigan team. Thank you, Sue!

10 luglio 2026
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Risposta di GO Outdoors - Wigan

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Thank You to the Staff at Mandi

Thank You to the Staff at Mandi

I would like to express my sincere gratitude to all the staff at Mandi for your outstanding service, kindness, and dedication. Your hard work, professionalism, and warm hospitality made my experience truly enjoyable. Thank you for always serving with a smile and going the extra mile to ensure everything was perfect. Your efforts are greatly appreciated, and I look forward to visiting again. Keep up the excellent work!

10 luglio 2026
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Risposta di GO Outdoors - Wigan

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Paul on the bike department couldn’t be…

Paul on the bike department couldn’t be more helpful fellow Merseysider too ! Even tho he’s a blue haha really nice fella went out his way at to help me tbh and im really grateful my tyre got me home ! Thanks pal much appreciated 🤝

8 luglio 2026
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Risposta di GO Outdoors - Wigan

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Always a pleasure visiting the store

Always a pleasure visiting the store
Nothing is too much trouble
Nikki helped us purchase our tent and porch from go collect and was most helpful
All staff are very well informed and know their stuff
Great staff and store

5 luglio 2026
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Risposta di GO Outdoors - Wigan

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Mandi

Mandi, the shop assistant, was really helpful in choosing the right footwear for me. She was very giving of her time and her knowledge of all the footwear was excellent! She had a good sense of humour and was approachable. I’d definitely shop here again. Thank you.

6 luglio 2026
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Risposta di GO Outdoors - Wigan

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent customer service when exchanging boots

After ordering from the go outdoors online store, I received walking boots which were different models of the same boot and therefore had different sole patterns! I took them to the Wigan store to refund them. Sue helped me in picking out some different boots and sorted an exchange for me with no fuss, even making sure I wasn't paying any more for the new boots I picked out which were a few quid extra. She was so helpful and had a good laugh with us whilst she sorted everything out. She opened the footbridge for me to try them out and accompanied me to the checkout to make sure the transaction ran smoothy. She has excellent customer service, and it made an unfortunate event into a painless and enjoyable experience.

3 luglio 2026
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Risposta di GO Outdoors - Wigan

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Ordered a catapult and it snat and…

Ordered a catapult and it snat and youve been very help ful by exchange me with a new one

2 luglio 2026
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Risposta di GO Outdoors - Wigan

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Wigan

I was served by sue, she was extremely helpful and went above and beyond, nothing was to much for her. Thankyou for being so helpful and kind.

29 giugno 2026
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Risposta di GO Outdoors - Wigan

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 3 stelle su 5

still giving 3 stars just because sales…

still giving 3 stars just because sales assistant was helpful what I cannot tell about a cashier, very unhappy and unprofessional attitude.

27 giugno 2026
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Risposta di GO Outdoors - Wigan

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Wigan Store

Wigan Store

Visited a few weeks ago and needed some assistance with purchasing replacement poles.

Chris was brilliant in assisting us and it felt like nothing was too much trouble. He even demo'd and explained in detail how we'd need to modify the poles to make them work. It was a really positive experience after we'd even gone to the extent of contacting various tent spares places to no avail.

7 giugno 2026
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Risposta di GO Outdoors - Wigan

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Super service

Super service, excellent products!
I needed assistance to locate the items I wanted to purchase and found Sue. She was friendly, cheerful and found everything I wanted quickly. Sue even came to the till to make sure everything was in order. I cannot speak more highly of the care she showed us. Thanks Sue.

19 giugno 2026
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Risposta di GO Outdoors - Wigan

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Amazing service - Kind and helpful staff

Paul, Zoey and the rest of GoOutdoors staff are fantastic and were incredibly helpful and generous with their time. Thankyou very much for supporting TMP College students with their first DofE expedition!!

16 giugno 2026
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Risposta di GO Outdoors - Wigan

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

We are new to camping and sue was…

We are new to camping and sue was amazing at helping and advising us to find the right things we needed.
No question was too much for her to answer and she was really lovely

15 giugno 2026
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Risposta di GO Outdoors - Wigan

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Whilst visiting go outdoors in Wigan…

Whilst visiting go outdoors in Wigan yesterday evening we were obviously confused on which waterproof jacket to buy for my wife, we resorted to the idea of higher price better jacket, a lady who works there came over and explained everything we didn’t know and gave us her time to explain options for various other garments,
Her name is Wendy and normally I wouldn’t write a review but she was so so helpful I wanted to highlight how informed she was on all things we looked at, with her help we bought the best for us and not the most expensive, Wendy is a credit to the company
Darren and lisa

13 giugno 2026
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Risposta di GO Outdoors - Wigan

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Paul give use realy great he give a…

Paul give use realy great he give a discription of the bike that i got and tould how it work's i would go agine

11 giugno 2026
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Logo di GO Outdoors - Wigan

Risposta di GO Outdoors - Wigan

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

After receiving a damaged item online I…

After receiving a damaged item online I only noticed the damage when I was on holiday camping so I couldn’t return it online by post after ringing the Wigan branch they had one in stock and put it to one side for me Zoe was so helpful and two days later we went to change it and Zoe remembered us we got a replacement and returned to continue our holiday we can’t thank Zoe enough for her help

10 giugno 2026
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Logo di GO Outdoors - Wigan

Risposta di GO Outdoors - Wigan

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

The scousers Paul and Chris ace!!

The scousers Paul and Chris ace!!
Paul was very helpful when purchasing my new e-bike
My old e-bike had broken and he spent time seeing if it could be fixed , and he built my new bike
Thanks for all your help
Chris was there when I picked it up
Again great service
Thanks lads 😆😆

29 maggio 2026
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Risposta di GO Outdoors - Wigan

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

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