I purchased walking boots, shoes and socks for a hiking trip. Tim served me on the footwear department. He was extremely helpful and knowledgeable. I also had help and advice from two female membe... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Visited the store yesterday and received fantastic service. Rachael in the shoe department was helpful, patient and knowledgeable about hiking and my particular needs. She went out of her way to find... Leggi di più
L'azienda ha risposto
Tim who works at Go Outdoors Swansea, Llansamlet gave us fantastic service and advice on the best hiking boots to take on our upcoming trip to Base camp in Nepal. There was no pressure to buy, jus... Leggi di più
L'azienda ha risposto
Ordered 2 different sleeping bags, both were cancelled by the store. No clear information about when order is available. Asked to install a third party app Shop to track orders. Filtering on the websi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per il campeggio
- Negozio di abbigliamento activewear
- Negozio di biciclette
- Club di arrampicata
- Servizio di equitazione
- Negozio di articoli per la corsa
Informazioni su GO Outdoors - Swansea
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Scritti dall'azienda
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informazioni di contatto
Bran Close, Llansamlet, SA7 9DE, Swansea, Regno Unito
- 01792 966114
4,8
Eccellente
3K recensioni
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Le persone hanno visualizzato anche
Max was very helpful in helping us to…
Max was very helpful in helping us to choose walking boots for my son Duke of Edinburgh gold expedition. He was very informative and knowledgable. On another occasion he was most helpful when I returned to the same store wanting a refund on an unopened sleeping bag.
13 aprile 2026
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Risposta di GO Outdoors - Swansea
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Been served today by Corey and Sarah
Been served today by Corey and Sarah. Excellent service would give 10 stars if possible.
Dawn Slee
10 aprile 2026
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Risposta di GO Outdoors - Swansea
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Staff was really friendly and helpful…
Staff was really friendly and helpful Nicola was absolutely the best so helpful and was a pleasure to talk to
10 aprile 2026
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Risposta di GO Outdoors - Swansea
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Super Sara
Had an issue today as all systems said my card had expired but I was 100% sure I had renewed it. Sara who I guess was some sort of supervisor came down, and was very calm and helpful and from working out the date I renewed it, and the items I bought that day, she was able to track back and find that card was paid for, but not linked to my card already in system, hence the issue. Thanks Sara for your help and patience in resolving the at GO Outdoors Swansea branch
9 aprile 2026
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Risposta di GO Outdoors - Swansea
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Amazing service
Amazing service - staff willing to go above and beyond.
7 aprile 2026
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Risposta di GO Outdoors - Swansea
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Lovely store able to see the products…
Lovely store able to see the products assembled to properly assess the space was great. Served by Nicola who was very helpful, polite and friendly, many thanks
6 aprile 2026
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Risposta di GO Outdoors - Swansea
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent staff and products
6 aprile 2026
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Risposta di GO Outdoors - Swansea
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Found the exact products we came for…
Found the exact products we came for and was served at the till by Will - who was veey helpful. What an excellent representative of thr go outdoor company. Efficient, friendly and polite.
4 aprile 2026
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Risposta di GO Outdoors - Swansea
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great value and customer service
Will was a really helpful with choosing my first climbing harness - great value as well
28 marzo 2026
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Risposta di GO Outdoors - Swansea
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Fantastic service
I was served by a young lady called Teagan today, she was lovely. Very polite and welcoming.
24 marzo 2026
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Risposta di GO Outdoors - Swansea
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Nicola was an absolute star
Nicola was an absolute star! so helpful and made my first experience in the shop a pleasant one.
22 marzo 2026
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Risposta di GO Outdoors - Swansea
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Swansea
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Go Outdoors Swansea, always a pleasure
Go Outdoors Swansea has always been a pleasure to visit. Staff are so happy to help and assist wherever they can, they have a great knowledge of the products on offer and they're always happy to give the dog a treat. I will continue to be a regular customer of this store.
17 marzo 2026
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Risposta di GO Outdoors - Swansea
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Teagan went above and beyond the day…
Teagan went above and beyond the day we attended. With the help and support that we needed,plus what we received was 💯
11 marzo 2026
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Risposta di GO Outdoors - Swansea
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
The girl who served my so patient and…
The girl who served my so patient and professional.
11 marzo 2026
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Risposta di GO Outdoors - Swansea
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Always an amazing experience here in…
Always an amazing experience here in the llansamlet store thanks to the team and to Tom for great service today!
11 marzo 2026
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Risposta di GO Outdoors - Swansea
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I will be a returning customer at Swansea store.
Amanda was very helpful. Simon the store manager was also full of knowledge and showed many products that we were interested in. Very good experience shopping in the Swansea store.
4 marzo 2026
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Risposta di GO Outdoors - Swansea
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
2 lovely members of staff with excellent customer service.
I have been served by the same members of staff twice in the last week. Both times Max was so helpful and very knowledgeable. Nothing was too much trouble for him. Excellent customer service !!! I have also been served by Nicola on the till both times. Again she was very friendly, helpful and knowledgeable and made a fuss off our 2 staffy pups :)
3 marzo 2026
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Risposta di GO Outdoors - Swansea
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Swansea branch are always helpful and…
Swansea branch are always helpful and not pushy with sales. Good to deal with even when returns are involved.
28 febbraio 2026
Risposta di GO Outdoors - Swansea
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Amazing Staff …
Bryan a member of your team guided me into becoming a member so as I was able have discount . Very helpful and totally dedicated to pleasing customers . Then I was served at the till by Emelia , who was also very helpful and also dedicated to pleasing customers . 10/10 to you both x
4 marzo 2026
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Risposta di GO Outdoors - Swansea
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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