GO Outdoors - Swansea Recensioni 

2709
TrustScore 5 su 5

4,8

Bran Close, Llansamlet, SA7 9DE Swansea, GB


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Valutata 5 stelle su 5

I purchased walking boots, shoes and socks for a hiking trip. Tim served me on the footwear department. He was extremely helpful and knowledgeable. I also had help and advice from two female membe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Visited the store yesterday and received fantastic service. Rachael in the shoe department was helpful, patient and knowledgeable about hiking and my particular needs. She went out of her way to find... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Tim who works at Go Outdoors Swansea, Llansamlet gave us fantastic service and advice on the best hiking boots to take on our upcoming trip to Base camp in Nepal. There was no pressure to buy, jus... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Ordered 2 different sleeping bags, both were cancelled by the store. No clear information about when order is available. Asked to install a third party app Shop to track orders. Filtering on the websi... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Swansea

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Bran Close, Llansamlet, SA7 9DE, Swansea, Regno Unito

  • 01792 966114

4,8

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(2709)

35.893 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great selection of hiking gear.

Great selection of hiking gear.
Was served by Nicola, who was very helpful and polite.

22 aprile 2026
Non scritta su invito
Logo di GO Outdoors - Swansea

Risposta di GO Outdoors - Swansea

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent customer service

Max was efficient and informative, Amelia was polite and helpful at the till.

1 giugno 2026
Non scritta su invito
Logo di GO Outdoors - Swansea

Risposta di GO Outdoors - Swansea

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Lovely Staff

Amanda was absoulutly FAB Amazing staff they were all Lovely cannot waot to go back soon! 🤩

27 maggio 2026
Non scritta su invito
Logo di GO Outdoors - Swansea

Risposta di GO Outdoors - Swansea

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent Service

Was looking for a pair of hiking boots. Served by Tim who was really patient and informative. Helped me make a good informed decision. I have been hiking for years and was nice that Tim was knowledgeable around my hobby. Will recommend and return. Thanks

26 maggio 2026
Non scritta su invito
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Risposta di GO Outdoors - Swansea

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Real customer service from the best people!

Bryan gave us such good advice as we were buying our first fishing kit! All staff we ve interacted with yesterday were super helpful and friendly.
Excellent service.
Well done go outdoors Swansea.

23 maggio 2026
Non scritta su invito
Logo di GO Outdoors - Swansea

Risposta di GO Outdoors - Swansea

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Lovely and knowledgeable staff

Lovely and knowledgeable staff. Was served by lovely Nicola on the tills who was very happy and helpful

20 maggio 2026
Non scritta su invito
Logo di GO Outdoors - Swansea

Risposta di GO Outdoors - Swansea

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Called into the Swansea branch with my…

Called into the Swansea branch with my faulty electric bike. They looked at it immediately and diagnosed the problem. Fantastic service! I highly recommend The Swansea branch. Thanks again!

20 maggio 2026
Non scritta su invito
Logo di GO Outdoors - Swansea

Risposta di GO Outdoors - Swansea

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Quick helpful service.

I was seen and helped by someone quickly. I was buying walking shoes, and I normally have a problem getting shoes which fit (slightly different sized feet), yet the first pair I tried left the shop with me.

18 maggio 2026
Non scritta su invito
Logo di GO Outdoors - Swansea

Risposta di GO Outdoors - Swansea

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Brilliant shop!

Excellent deals and friendly staff

17 maggio 2026
Non scritta su invito
Logo di GO Outdoors - Swansea

Risposta di GO Outdoors - Swansea

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

There was a member of staff who was…

There was a member of staff who was extremely helpful, Sofia went above and beyond to ensure I had all the information needed to purchase the perfect item.

18 maggio 2026
Non scritta su invito
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Risposta di GO Outdoors - Swansea

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Amanda and Rachel, great staff!

My husband and I purchased a tent this week which was ex-display and a pair of trainers. We were so grateful for the support from Amanda and Rachel who went over and above to support us to ensure we knew everything, we used our go outdoors card which provided us with additional savings. The staff were very friendly and accommodating to our two young daughters. The tent was taken down and we were able to collect it in two days after them contacting us. Thank you!

13 maggio 2026
Non scritta su invito
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Risposta di GO Outdoors - Swansea

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Mark and Will were very helpful at…

Mark and Will were very helpful at today’s visit! They went above and beyond to make sure we found everything we needed.

11 maggio 2026
Non scritta su invito
Logo di GO Outdoors - Swansea

Risposta di GO Outdoors - Swansea

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great service

Corey was polite, positive, and very helpful! Products were exactly what I wanted at a great price.

7 maggio 2026
Non scritta su invito
Logo di GO Outdoors - Swansea

Risposta di GO Outdoors - Swansea

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

My experience was pretty good once…

My experience was pretty good once again, but when I checked a pair of shorts that I had bought, I noticed that they still had the security tag on, and now I have to drive back to Swansea to get it removed, Which is a pain, as it’s going to mess one of my days off work.

3 maggio 2026
Non scritta su invito
Logo di GO Outdoors - Swansea

Risposta di GO Outdoors - Swansea

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Went in today to look at some sleeping…

Went in today to look at some sleeping bags, Mark was very knowledgeable explaining all the different features, benefits etc. Super helpful.

Was then served by Will who was superfriendly and helpfull

7 maggio 2026
Non scritta su invito
Logo di GO Outdoors - Swansea

Risposta di GO Outdoors - Swansea

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Clean

Clean. Clear signage. Value products.

3 maggio 2026
Non scritta su invito
Logo di GO Outdoors - Swansea

Risposta di GO Outdoors - Swansea

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Always a great experience with Mark!

We always have a fantastic experience at GO Outdoors Swansea, and that’s largely thanks to Mark. He genuinely goes above and beyond every single time we visit. His knowledge is incredible—no matter what we ask, he always has the answer and takes the time to explain everything thoroughly.

On our latest visit, we bought an Osprey bag, and Mark made the whole process so easy. He helped us choose the right one and made sure it suited exactly what we needed, which we really appreciated.

Mark is not only extremely helpful but also genuinely friendly and approachable, which makes such a difference. You never feel rushed, and he always makes sure you leave feeling confident and well-prepared.

Every visit feels like a success because of him, and we honestly look forward to seeing Mark whenever we’re in store. He’s a real credit to the team!

27 aprile 2026
Non scritta su invito
Logo di GO Outdoors - Swansea

Risposta di GO Outdoors - Swansea

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Needed new walking shoes

Needed new walking shoes. Was helped by a store assistant Tim who took the time to listen to what I wanted and recommended footwear that would do the job. He advised on the merits of the different brands including durability and reliability over different terrains. Bought two pairs with a view to deciding on the right pair at home. Tim explained the returns policy. Very happy with my purchases.

27 aprile 2026
Non scritta su invito
Logo di GO Outdoors - Swansea

Risposta di GO Outdoors - Swansea

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

The service from Amelia was impecable…

The service from Amelia was impecable the time and patiance she had with us on Sat April 4th,

4 aprile 2026
Non scritta su invito
Logo di GO Outdoors - Swansea

Risposta di GO Outdoors - Swansea

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Go outdoors in Swansea is a excellent…

Go outdoors in Swansea is a excellent shop.Staff are really helpful.

31 marzo 2026
Logo di GO Outdoors - Swansea

Risposta di GO Outdoors - Swansea

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

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