GO Outdoors - Poole Recensioni 

2850
TrustScore 5 su 5

4,8

Pitwines Retail Park, Pitwines Road, BH15 1XU Poole, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I visited Go Outdoors Poole today to look for a hillwalking raincoat, a pair of good quality boots, and a rucksack. I was able to buy all three items and was served by several helpful and knowledgeabl... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

From the moment we entered the store to see if we could exchange a pair of walking boots for a larger size, Rebecca was extremely helpful telling us where in the store we needed to go. Peter sorted ou... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great customer service from Peter who was helping me to decide which walking boots were the best for me. I do a lot of hiking and got coming a hiking race next month. I needed a good pair of boots th... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I was able to purchase a great rucksack for my forthcoming holiday trip, although unfortunately the walking shoes I was looking for were unavailable and out of stock in my size, as well as my alterna... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Poole

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, Regno Unito

  • 01202 013610

4,8

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(2850)

35.238 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great service from Haleema today

Great service from Haleema today, very helpful

9 maggio 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great store

Great store
Haleema was fantastic, cheerful and very helpful and offered excellent service
Thanks

8 maggio 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service from Haleema

Excellent service from Haleema. She is very knowledgeable about walking shoes and gave sound and practical advice on fit and sizing.

7 maggio 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service as always

Excellent service as always from friendly, helpful staff. And I can take my dog in too, which on a warm day is good.

7 maggio 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Kaleema is excellent

Kaleema is excellent. Very helpful.

7 maggio 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Kim, Ellie & Pete

Kim, Pete and Ellie are the golden standard of retail staff and have been ever so helpful on every occasion I have interacted with them at the Poole location. Kim and Ellie in particular were both humorous and kind processing a transaction that I was making a little tricky with an online price-match. Pete is a bastion of fishing knowledge and an incredible asset to the store. All deserve the best. Thanks again and see you all soon!

6 maggio 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I had a great experience in the Poole…

I had a great experience in the Poole store today thanks to Maleema. She was incredibly helpful, attentive, and made the whole visit smooth and enjoyable. It’s clear she really cares about providing excellent customer service. Thank you, Maleema!

6 maggio 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Friendly service and great products

Peter was very friendly and helpful when finding me a pair of walking boots. He gave me some advice on how to look after the leather and showed me some products I could get in store. Thank you Peter!

5 maggio 2026
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Risposta di GO Outdoors - Poole

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

On line cost v instore cost

On line cost v instore cost. Explained to Rebecca who resolved without any issues. Rebecca was polite helpful and considerate. Top service.

4 maggio 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Outstanding customer service from Haleema

I was close to leaving without making a purchase when Haleema approached me and kindly asked if I need help. From that moment on, she made a huge difference. She was incredibly friendly and welcoming. She suggested to try a thicker socks to better adjust the shoe size. This made all the difference, and thanks to her advice, I was able to find a nice pair of Mammut walking shoes that fit perfectly. Her patience, warmth, and expertise completely turned my experience around. I truly appreciate her excellent customer service and would like to thank her for going above and beyond.

2 aprile 2026
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Risposta di GO Outdoors - Poole

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Poole store, the top bloke Quinn

Went out to buy a Cadac 2 cook 3 pro deluxe but wasn't 100% sure what I needed for gas connectors etc.

One of the Poole members of staff 'Quinn' (top bloke) helped me out, discussed my needs and advised me accordingly, no pressure just genuine honest considerations, once I was sorted we then discussed solo camping which I also enjoy, again he took the time to show me some kit that may make my wild camps a little more lighter but a bit more comfortable.

If you're in Poole and need assistance, ask for Quinn he'll sort you out with no sales talk or pressure, just genuine knowledge.

Many thanks Quinn, I'll sure to be asking for you on my next visit.

3 maggio 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great help!

Haleema was speedy, polite and gave us good advice. Thank you

2 maggio 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Walking Shoes

I went to buy a pair of waterproof walking shoes, as EVERY pair I've bought over the past few years have leaked. I had a pair in mind, and thankfully Peter was on the shop floor and was a real help. The first pair I tried on were too narrow, so Peter recommended Merrell Moab 3. I've had them for about 10 days, walked about 80-90 miles and so far they've been great ( although I haven't got them wet yet as we haven't had any rain). However, the customer service from Peter was exactly what I want.

22 aprile 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Best shopping experience

Firstly, our shop assistant, Maleema, helping us with finding suitable hiking boots, was exceptional. I have to say, although it may sound a bit extreme, that she was the best shop assistant I have ever met ; knowledgeable, helpful, professional and friendly !
In addition we purchased some great Peter Storm boots and were given a substantial discount

2 maggio 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Amazing and friendly staff!

Amazing and friendly staff!

Went to GO outdoors for DofE shoes and socks, very helpful and has alot of recommendation with cheap prices! Would recommend. Thank you Haleema x

2 maggio 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Super helpful staff

Super helpful staff, friendly and easy experience

30 aprile 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Peter provided excellent customer…

Peter provided excellent customer service as he walked us through what fishing equipment we would need to start out and even went above and beyond to give us his tips and trips when fishing. This was extremely helping for myself and my partner who are completely new to fishing!

22 aprile 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

We came Into the Poole Branch for a…

We came Into the Poole Branch for a Roof Tent not really 💯 sure of which type we wanted and all the other bits to go with it. We went out with exactly the one we needed plus roof bars,a liner and a light. We were also pointed to a set of 3 piece window blinds for our T4 Van. Abi,Brad and Jensen could not have been more helpful. Way to go Poole Branch!

29 aprile 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Rebecca knew immediately where the Sock…

Rebecca knew immediately where the Sock Cord was kept (in a drawer), not in sight on the shop floor. Between her and Xavier, the cord was cut, carefully secured in a tidy bundle, and paid for, in not more than 10 minutes. Brilliant!

28 aprile 2026
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Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

BAITING UP FOR FISHING

GOOD SERVICE AND DELIVERY

21 aprile 2026
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

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