GO Outdoors - Poole Recensioni 

2842
TrustScore 5 su 5

4,8

Pitwines Retail Park, Pitwines Road, BH15 1XU Poole, GB


Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

From the moment we entered the store to see if we could exchange a pair of walking boots for a larger size, Rebecca was extremely helpful telling us where in the store we needed to go. Peter sorted ou... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

If I could give 6 stars I would, the guys in store were the most helpful and useful people we could've encountered. Helped me make a decision without being pushy towards anything in apeticular but... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I was able to purchase a great rucksack for my forthcoming holiday trip, although unfortunately the walking shoes I was looking for were unavailable and out of stock in my size, as well as my alterna... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had to return an unused sleeping bag. Served by Rebecca who couldn't have been more helpful. Despite a technical issue finding the item on the touch pad, and the queue building behind us, she dealt w... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Poole

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, Regno Unito

  • 01202 013610

4,8

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(2842)

34.694 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great service and help but big shout…

Great service and help but big shout out Andy A for helping us with our purchase. Great shop

5 settembre 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service in store

After having a horrendous time with go outdoors customer service,we called into Poole go outdoors shop Andy A was amazing and sorted out all our problems, Andy went above and beyond to sort a new Jacket for my wife so thank you Andy,then when we got to the tills Rebecca had already been informed by Andy of all the problem's we had with customer service,once again she went above and beyond to sort out the gift card we had and a 10% code she sorted it all out and we left the store very happy so a massive thank you,go outdoors management need to take notice this is what customer service is all about not like the customer service you get on the end of a phone,wish I had a go outdoors near me so luckily we called into Poole while on holiday once again thank you

4 settembre 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Very good prices

Very good prices. Rebecca helped me and she was friendly and efficient

4 settembre 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

From the moment we entered the store to…

From the moment we entered the store to see if we could exchange a pair of walking boots for a larger size, Rebecca was extremely helpful telling us where in the store we needed to go. Peter sorted out the right size of boot for me in my preferred Berghaus brand and made sure it fitted properly. Rebecca also helped us again at the end in getting a refund on the initial pair of boots, which we had purchased on-line. Would definitely go there again.

4 settembre 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Dave was really helpful and gave excellent customer service.

Dave was really helpful and knowledgeable. As always excellent service

1 settembre 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

We had a great experience buying our…

We had a great experience buying our first tent, and Quinn who helped us was very knowledgable and answered all our questions too. Thank you.

31 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Very friendly staff

My children and I were served by Haleema a few weeks ago. She was ever so friendly and extremely happy to help us find the perfect walking shoes for my children. We even had a chat about life in general. She’s a credit to Go Outdoors.

3 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

A great store for all outdoor activities

I was able to purchase a great rucksack for my forthcoming holiday trip, although unfortunately the walking shoes I was looking for were unavailable and out of stock in my size, as well as my alternative choice.
Helpful and friendly store staff and good customer service. Will return again with better luck next time.

20 agosto 2026
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Harry and Marcus are great

once again great service from Harry thanks for the advice and a big thanks to marcus in footwear lovely bunch of lads plus very knowledgeable cheers

30 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Good customer support from Wiletor in…

Good customer support from Wiletor in coding a Berghaus coat

30 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

If I could give 6 stars I would

If I could give 6 stars I would, the guys in store were the most helpful and useful people we could've encountered. Helped me make a decision without being pushy towards anything in apeticular but more informative on what catered us.
Dave and Rebecca were our helpers and to leave a shop feeling great with what we'd purchased was solely on them! I probably would've gone for the more expensive one under the assumption that more money = better but with the help of these two we settled on the right sized tent with the right things we needed for our family! I will always shop with go outdoors knowing I get incredible treatment like I did today.

Thanks guys

25 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Always got time for Go Outdoors

I’ve always got time for Go Outdoors. Their customer service is superb - no hard sell and they genuinely want to help you get the best thing for you.
Andy A was knowledgeable and gave lots of his time. Many thanks all, and well done. (Also got some Paramo in the sale which is a bonus!)

22 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Never been camping had no idea what to…

Never been camping had no idea what to buy or what to look at, Quinn & Dave from the Poole branch were really professional & such a help, they are an asset to the company.

Thank you

20 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Visited the store last minute

Visited the store last minute. Rebecca on tills was extremely helpful, signed me up for membership card and saved money. She needs to be employee of the month. Will be be coming back again soon

17 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Rebecca was at the til on a monday and…

Rebecca was at the til on a monday and couldnt be more helpful .. found the Leatherman i wanted and patience to serve me … signed up to Go Outdoors membership and will be back

17 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Give Rebecca a raise!

Top service from the only lady on the tills during a busy spell. Rebecca deserves some notoriety, please make sure she is rewarded.

Members prices and deals make this chain the best there is. I'll be back time and time again.

17 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Jake has very good service

Jake has very good service

15 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Happy to be helped again by Haleema

Happy to be helped again by Haleema - always so knowledgeable with excellent advice. Thank you!

15 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Haleena was very helpful!

15 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Had to return an unused sleeping bag

Had to return an unused sleeping bag. Served by Rebecca who couldn't have been more helpful. Despite a technical issue finding the item on the touch pad, and the queue building behind us, she dealt with the transaction professionally and with a smile. Many thanks Rebecca

14 agosto 2026
Non scritta su invito
Logo di GO Outdoors - Poole

Risposta di GO Outdoors - Poole

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più