GO Outdoors - Plymouth Recensioni 

I was served by Steph at the till, and she provided excellent customer service. She was friendly, welcoming and had a smile on her face throughout. I never felt rushed, and she took the time to make sure that both sandals in the box were the correct matching size before I left.
It might seem like a small detail, but it really made a difference. I had previously bought a pair from another shop where the box contained one sandal in the wrong size, and I had to make a return trip to exchange them. Steph's attention to detail saved me that inconvenience and showed that she genuinely cares about her customers.
Thank you, Steph, for such a positive shopping experience!

Alex and Nana were very knowledgeable and helpful.

Great service from Nana. Very helpful and polite

Had a great experience looking for a tent in the Plymouth store. Suzzanne was so helpful, friendly and knowledgeable, she helped me find exactly what I needed. Would highly recommend and will definitely be back in the future after my trip - thanks Suzzanne!!

Great service today from the team at the Plymouth store especially from Steph who was really knowledgeable and helpful, and Jay who found me the right pair of shoes that I needed . Thank you

I shop weekly some times twice weekly at the Plymouth Cattetown multi store, and what a pleasure it is to do so. The staff are always on hand, helpful and so knowledgable about all there products and goods I purchase. It is more than just getting out to shop, it is a shop that has everything I need for my next adventure, thank you Go Outdoors Plymouth for helping above and beyond, I feel like the Go Outdoors family

Very prompt click and collect service plus excellent product advice in store. The product is also first class. Highly recommend Plymouth Go Outdoors.

After trying to sort my faulty tent for weeks and contacting multiple different companies I popped into store this morning and was helped by Jody, Kyle and Arran all of whom were extremely helpful and went above and beyond to get my issue sorted very quickly. You guys are a credit to the Plymouth store and I cannot thank you enough for assisting me today.

Great service
Fast delivery easy to use website.
In store serve is fantastic

I had to go in to buy my 1st set of walking boots for some upcoming adventures on the moors but was clueless as to what to get. I had the pleasure of being helped out by an incredible member of staff called Camille, who could see I was clearly lost, and came over to help me. Camille took the time to talk me through different designs, styles and features to help me choose a set of boots that were comfortable and met my needs.
I cannot thank Camille enough for the time she took with me, her honesty and her incredible product knowledge. She was a shining example of fantastic customer service and I cannot thank her enough.

Beth was very helpful and made my refund very easy

Steph has been really helpful a number of times, and today discounted a number of bits I was buying for the school. All round excellent - the only thing they're missing is a few more unusual/spendy climbing bits.

Thank you to Nala and the lady on Click and Collect today. You both were very helpful and efficient 🙏

I was served by Nana today and they were wonderful! Patient and kind, helping me to secure my best prices :)

Absolutely appalled by the customer service at GO Outdoors Plymouth.

I visited the store expecting at least a basic level of customer service and assistance, but unfortunately my experience with Steph was the complete opposite. She came across as unhelpful from the outset and was actively rude when I asked straightforward questions. Rather than attempting to assist, it felt as though helping customers was an inconvenience.

Good customer service doesn't require miracles – just courtesy, professionalism, and a willingness to help. Sadly, none of those qualities were evident during my interaction. The dismissive attitude and poor communication left me feeling unwelcome and frustrated.

I've spent a considerable amount of money with GO Outdoors over the years, but experiences like this make me seriously question whether I'll be returning. There are plenty of outdoor retailers who understand the importance of treating customers with respect.

Very disappointing experience and not the standard I would expect from a national retailer.

Served by Camille who was most helpful and brought out numerous choices of shoes to try. I was most impressed by her knowedge and patience with me. She was quite knowledgeable and her advice was great.

Ordered an inflatable sofa online that developed two leaks in its first use, called the Plymouth branch and took it back to them, Paige and Beth were both excellent and between them they resolved the problem and dealt a full refund, outstanding customer service.

We visited on 18th June looking for walking boots, everyone was very helpful but Nana was very patient & assisted me when I didn’t have my discount card & we couldn’t find it on the system. She spent time helping me & eventually we found it. Very helpful & polite

A lovely lady called Steph served me and helped to navigate my way through my membership, which in turn saved me a fair bit. She was patient and friendly, nothing was too much - thank you 🙏

I wasn't notified that my purchase had arrived in store.