GO Outdoors - Ipswich Recensioni 

2234
TrustScore 5 su 5

4,8

Anglian Retail Park, IP1 5QP Ipswich, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Rory was extremely helpful when buying walking boots for my husband and myself. He was happy to fetch several sizes/styles and gave us advice on the different makes. We came away happy with our our pu... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Buying new walking boots from a huge range can be a bit complex, but Ashley made it really easy. He's a very experienced walker and climber so his advice on what's important is excellent. Great servic... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Yesterday (30th August) we visited the Ipswich store, this was mainly to have a look around the store. However as with most camping trips to the shops you find something shiny you feel you should pur... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Exceptionally impressed with Rory, who was managing a busy floor on his own but took the time to help me choose the right trail shoes. He gave excellent advice and was happy to go-back and forth to th... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di articoli per il campeggio
  2. Negozio di abbigliamento activewear
  3. Negozio di biciclette
  4. Club di arrampicata
  5. Servizio di equitazione
  6. Negozio di articoli per la corsa

Informazioni su GO Outdoors - Ipswich

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Scritti dall'azienda

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informazioni di contatto

  • Anglian Retail Park, IP1 5QP, Ipswich, Regno Unito

  • 01473 794506

4,8

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(2234)

34.694 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service

Excellent service. Lots of useful information and very polite. Thank you Belle 🙂

23 maggio 2026
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Risposta di GO Outdoors - Ipswich

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

23rd May 2026 Visit

Matt served us on the till. Lovely guy helped with all out queries. Issabelle is a newer member of the team. Honestly will be heading back to see them again. Bought more than we intended!

23 maggio 2026
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Risposta di GO Outdoors - Ipswich

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Went to purchase some boots

Went to purchase some boots. Dani was really helpful (and patient) whilst I tried on a few pairs with some helpful advice as well. Many thanks

20 maggio 2026
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Risposta di GO Outdoors - Ipswich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Easy to order and delivery to store on…

Easy to order and delivery to store on time

8 maggio 2026
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Risposta di GO Outdoors - Ipswich

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valutata 1 stelle su 5

Very poor haven't received the items…

Very poor haven't received the items yet.

8 maggio 2026
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Risposta di GO Outdoors - Ipswich

All feedback is appreciated and we are sorry to hear that you have not received any communications regarding the status of your click and collect order.

We can confirm that your items are ready collect from your selected store. We have also sent you an email to confirm this.

Kind regards,

Go Outdoors Customer Care

Valutata 5 stelle su 5

Helpful and friendly staff with a…

Helpful and friendly staff with a specific mention to Denise, Dani and Aiesha. Good product range.

12 maggio 2026
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Risposta di GO Outdoors - Ipswich

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Denise at Ipswich was extremely helpful…

Denise at Ipswich was extremely helpful and gave great advice on walking boots including correct sizing and type of boot. The staff were vey helpful including Roxy on the till.

14 maggio 2026
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Risposta di GO Outdoors - Ipswich

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valutata 4 stelle su 5

Good choice of walking boots

Good choice of walking boots. Unfortunately my preferred choice of a Size 10 from the display was not in stock.
Staff have to be found to obtain your choice, but were very helpful once located. I was offered sizes either side but were not a comfortable fit. Found two possible alternatives on display but lower quality. However one pair was a good fit and the competitive price overcame my slight concerns and urgent replacement. Membership was a no brainer and checkout swift.
It would be helpful when looking for the stores on TrustPilot to list them alphabetically. (Ipswich - Adam, Aiesha and Matt)

12 maggio 2026
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Risposta di GO Outdoors - Ipswich

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

It was the first time I had visited a…

It was the first time I had visited a Go Outdoors store and was impressed with the choice of items available to suit all budgets. I purchased some walking shoes and the sale assistants Denise and Nicole were very helpful and knowledgeable. I would definitely visit again.

12 maggio 2026
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Risposta di GO Outdoors - Ipswich

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

I was looking for a comfortable pair of…

I was looking for a comfortable pair of walking shoes and I was fortunate to be served by Denise who was so helpful in advising me which ones to choose as I have an arthritic toe joint, she was very knowledgeable about the various choices.

11 maggio 2026
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Risposta di GO Outdoors - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Quality customer service from Isabelle.

I received excellent service from Isabelle. She explained clearly the pros and cons of the walking boots I was looking at while letting me decide the best pair for my needs. She was attentive, polite and helpful. Very happy.

8 maggio 2026
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Risposta di GO Outdoors - Ipswich

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

The price and collection were perfect

The price and collection were perfect
I could find all things I needed

13 aprile 2026
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Risposta di GO Outdoors - Ipswich

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Very helpful and well informed team

Very helpful and well informed team. Particular thanks to Dani and Matt

1 maggio 2026
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Risposta di GO Outdoors - Ipswich

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Celeste was incredibly helpful today…

Celeste was incredibly helpful today with choosing new walking boots. Very knowledgeable, professional and patient.
Really appreciated Celeste’s help…..an asset to your store.

2 maggio 2026
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Risposta di GO Outdoors - Ipswich

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

It’s a big bright store

It’s a big bright store. Well spaced out with clearly marked sections.
Staff are generally chatty and helpful with anything you ask about. Otherwise they leave you to browse.

30 aprile 2026
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Logo di GO Outdoors - Ipswich

Risposta di GO Outdoors - Ipswich

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valutata 1 stelle su 5

Poor build quality by store staff - SHOCKING

TBH i was not impressed with the build of my new bike i collect last Thursday (23/04/2026) I had to go over and check everything to the point I should have just built it myself. For a bike thats supposed to have been built ready to ride....it would have been a death trap, and potential damage to the bike. To list some of things I found, both bolts loose on front brake caliper, the caliper was moving freely. Dropper post poorly fitted, far too much cable allowed for. Storage frame bolts loose, on the verge of falling out had I done any riding. On a £2200 bike I was not impressed, would I take it back for 6 week safety check......i dont think so. When working on any bike they should have their work checked and double checked as it could have caused an accident or damaged the bike.

23 aprile 2026
Logo di GO Outdoors - Ipswich

Risposta di GO Outdoors - Ipswich

We appreciate you taking the time to leave your review about your recent bike purchase.

It is upsetting to know that you feel that your bike was not correctly or safely built by one of our stores. All feedback that we receive is important to us and this will be reported back to the relevant teams to ensure that the correct bike building processes are being followed to the correct safety standards.

We have contacted you via email to get further information, to enable us to escalate this correctly, please check your inbox for our email shortly.

Kind regards
Go Outdoors Customer Care Team.

Valutata 5 stelle su 5

Struggling with a health condition but…

Struggling with a health condition but still wanting be active, I found it really hard to find comfortable walking shoes. Having been unsuccessful on line, decided to seek help in store. Staff were amazing & very knowledgeable. Made such a difference. So helpful. Big shout out to Dani & Matt especially.

30 aprile 2026
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Logo di GO Outdoors - Ipswich

Risposta di GO Outdoors - Ipswich

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Excellent service today

Excellent service today, Denise was extremely helpful, she gave me really useful information about the products which allowed me to make informed purchases. Matt on the till was helpful to sort a query about the members card. Totally a great experience! Thank you!

27 aprile 2026
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Risposta di GO Outdoors - Ipswich

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Great Boots !

Needed a new pair of two season walking boots and was helped out by Denise and Matt at the Ipswich Whitehouse estate store, both very knowledgeable and helpful, tried several different pairs they suggested and came away with a great pair of boots at a great price - Thank you Denise and thank you Matt 👍🏻

27 aprile 2026
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Logo di GO Outdoors - Ipswich

Risposta di GO Outdoors - Ipswich

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valutata 5 stelle su 5

Polite and helpful service from Celeste…

Polite and helpful service from Celeste and Eve.
Good price for products purchased.

19 aprile 2026
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Logo di GO Outdoors - Ipswich

Risposta di GO Outdoors - Ipswich

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

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