The Erdington team always do everything they can to help. Best retail team I ever interact with. Even if there is an issue they make sure everything is resolves quickly and without hassle. Couldn't re... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Just wanted to say thank you for the excellent customer service that my husband and I received today whilst shopping at Erdington GoOutdoors. Staff were courteous and knowledgeable and gave helpful ad... Leggi di più
L'azienda ha risposto
Desperately needed a waterproof jacket for a trip, didn’t know much about what I was looking for and Shauni was great at looking after me and helping me out with my questions! Highly recommend this... Leggi di più
L'azienda ha risposto
Good selection of products at a good price however the customer service leaves much to be desired. I had to roam around the store to find someone to bring out some boots and after asking question... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per il campeggio
- Negozio di abbigliamento activewear
- Negozio di biciclette
- Club di arrampicata
- Servizio di equitazione
- Negozio di articoli per la corsa
Informazioni su GO Outdoors - Erdington
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Scritti dall'azienda
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informazioni di contatto
Ravenside Retail Park, Kingsbury, B24 9QB, Erdington, Regno Unito
- 01213 123719
4,8
Eccellente
3K recensioni
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Fantastic service from Josh and Millie
Fantastic service from Josh and Millie! ⭐⭐⭐⭐⭐
We honestly couldn’t have asked for better service from Josh and Millie when purchasing our roof tent. Nothing was too much trouble for them from start to finish.
Before we even visited the store, they were incredibly helpful over the phone, answering our questions and making sure everything was arranged for when we arrived. When we got there, they were waiting for us and went out of their way to help us with the roof bars too.
Unfortunately, Go Outdoors didn’t have the correct roof bars for our car, which could have made things really difficult. However, Josh and Millie couldn’t have been more accommodating and kindly offered to keep our TentBox safely in storage until the correct roof bars arrived. This took away all the stress and meant we didn’t have to make alternative arrangements.
When we returned to the store, Millie remembered us straight away and even asked how we were getting on, while someone went to retrieve our roof tent. It was such a lovely personal touch and really showed how much they genuinely cared about our experience.
Josh and Millie truly went above and beyond for us. They were both incredibly friendly, warm, approachable and professional, and nothing was ever too much trouble — even when we had to mess around with the roof bars!
Customer service like this makes such a difference. We felt looked after throughout the whole process and would happily recommend Go Outdoors to anyone, especially if you’re lucky enough to deal with Josh and Millie.
Thank you both for making what could have been a stressful purchase so easy and enjoyable. You’re a credit to Go Outdoors! ⭐⭐⭐⭐⭐
31 luglio 2026
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Risposta di GO Outdoors - Erdington
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Good review
Hi,
I would like to leave a review for two of your staff at the store.
Caleb was very helpful with his advice on outdoor activities, Caleb also helped me pick items which I required for the upcoming trip. Thank you Caleb!
Brad was swift at his role when he was scanning the items and creating an account for me to help me become a member.
Good staff here
1 agosto 2026
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Risposta di GO Outdoors - Erdington
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good store nice staff
Only been to this store twice both times we were served by the same young lady shauni who was very helpful, knowledgeable and kind both times.
1 agosto 2026
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Risposta di GO Outdoors - Erdington
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Shaun was really helpful and kind at…
Shaun was really helpful and kind at the till she had a great customer service for me thank you
1 agosto 2026
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Risposta di GO Outdoors - Erdington
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Shauni was lovely and helpful today…
Shauni was lovely and helpful today thanks so much
1 agosto 2026
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Risposta di GO Outdoors - Erdington
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great service quick through the tills
1 agosto 2026
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Risposta di GO Outdoors - Erdington
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Shauni was a wonderful help really…
Shauni was a wonderful help really polite and helpful
1 agosto 2026
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Risposta di GO Outdoors - Erdington
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service from Shaun’s and the…
Great service from Shaun’s and the tents team who helped us when we couldn’t find what we were looking for. :)
1 agosto 2026
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Risposta di GO Outdoors - Erdington
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Shaun is very friendly and very helpful.
1 agosto 2026
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Risposta di GO Outdoors - Erdington
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Awesome help from the great staff in…
Awesome help from the great staff in the store. Shauni was great and super helpful and kind. Helped me plan for my trip and was super patient and helpful!
1 agosto 2026
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Risposta di GO Outdoors - Erdington
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Erdington
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent service from Shauni 🌟 🌟🌟🌟🌟
1 agosto 2026
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Risposta di GO Outdoors - Erdington
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Shauni was an amazing help in the store…
Shauni was an amazing help in the store today. So helpful, would recommend !!
1 agosto 2026
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Risposta di GO Outdoors - Erdington
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Served by Shauni today
Served by Shauni today - fantastic customer service served with a smile on her face which was great 😊
1 agosto 2026
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Risposta di GO Outdoors - Erdington
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Shauni was nice and polite made it…
Shauni was nice and polite made it pleasant visit
1 agosto 2026
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Risposta di GO Outdoors - Erdington
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Shauni served me today and gave a…
Shauni served me today and gave a brilliant impression on how customer servuce should be , a credit to the company and a lovely young lady !!
1 agosto 2026
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Risposta di GO Outdoors - Erdington
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
This Go Outdoors is really well…
This Go Outdoors is really well organised and the staff are always super friendly and knowledgeable. Big thank you to Siobhan who helped me find everything I needed!
29 luglio 2026
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Risposta di GO Outdoors - Erdington
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Erdington
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Erdington
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Shauni was so helpful and friendly
Shauni was so helpful and friendly
1 agosto 2026
Non scritta su invito
Risposta di GO Outdoors - Erdington
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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