We had our first visit to Go Outdoors today and were served by Sophie N, who helped us find the right riding hat and boots for our daughter. Sophie was incredibly helpful, knowledgeable and friendly... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeBasing View, RG21 4YY Basingstoke, England, GB
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I was helped today by a lovely knowledgeable lady called Lynda - she made the whole shopping experience for gortex walking trainers, gortex jacket, waterproof trousers and some socks a relaxing and tr... Leggi di più
L'azienda ha risposto
I purchased a roof box specifically for a family trip to Yorkshire, only to discover that the keys were missing, leaving me unable to use it when I needed it. I initially wondered whether the... Leggi di più
The assistant, Sophie N., was most helpful, answering all our questions fully & adding other helpful comments. I felt unhurried, thus able to feel confident with my decision of what to purchase.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per il campeggio
- Negozio di abbigliamento activewear
- Negozio di biciclette
- Club di arrampicata
- Servizio di equitazione
- Negozio di articoli per la corsa
Scritti dall'azienda
Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care
Go Outdoors Details
Scritti dall'azienda
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informazioni di contatto
Basing View, RG21 4YY, Basingstoke, England, Regno Unito
4,7
Eccellente
3K recensioni
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Le persone hanno visualizzato anche
Amazing Service at Basingstoke from Carol
Myself and my partner went in to the Basingstoke store today, we were both browsing different parts of the store and a very helpful member of staff helped us both. Carol went above and beyond to make sure we had everything we were looking for and gave us lots of advice to help us know we had picked the right items. Highly recommend the store and thank you Carol.
27 gennaio 2026
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Risposta di GO Outdoors - Basingstoke
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I purchased some hiking shoes and at…
I purchased some hiking shoes and at first had no clue what to go for, Rich was a great help, really found what was ideal for myself and had so much knowledge, thanks you for the help…3 peaks here we go👀
14 aprile 2026
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Risposta di GO Outdoors - Basingstoke
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Buying walking shoes
I wanted to buy a pair of ladies’ walking shoes & received excellent help from Kai, who was extremely helpful patient & engaging , making the whole experience very pleasurable.
The store was well laid out, clean, easy to walk around , full of very exciting merchandise.
It was quiet , with no music playing!
An altogether pleasant shop.
14 aprile 2026
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Risposta di GO Outdoors - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I was at the Basingstoke store looking…
I was at the Basingstoke store looking for walking shoes with my mum and Paul helped us go through a lot of different options and was very knowledgeable.
27 marzo 2026
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Risposta di GO Outdoors - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Amber
Amber, who looked after me for my visit couldn't have been more helpful and patient as she helped me pick both a new riding hat and long boots. Thanks to her suggestion to try a different size boot (1 size up from my normal size), I walked out with the boots I really wanted which fitted perfectly!
13 aprile 2026
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Risposta di GO Outdoors - Basingstoke
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Served by Martin
Served by Martin today he was very helpful and friendly.
12 aprile 2026
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Risposta di GO Outdoors - Basingstoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Rich was so helpful
Rich was so helpful, he spent ages advising us and was v knowledgeable . We bought walking shoes and a down gilet. He’s improved my husband!😂
13 aprile 2026
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Risposta di GO Outdoors - Basingstoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Lovely store & lovely staff
We went in as a family to do some shopping at the Basingstoke branch and found the staff really helpful. The store was well laid out and looked lovely. My husband ( he was the one with the beer belly, thinning hair and the silly moustache) spent ages looking at all the camping gear. A big thank you to Julia on the tills who helped us out.
11 aprile 2026
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Risposta di GO Outdoors - Basingstoke
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Very helpful and knowledgable staff. Alex helped us buy what we needed and is a real asset to the company
Very helpful and knowledgable staff.
11 aprile 2026
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Risposta di GO Outdoors - Basingstoke
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Anya and James were very helpful and…
Anya and James were very helpful and knowledgeable about tents we were looking at. They helped us a lot and went above and beyond!
11 aprile 2026
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Risposta di GO Outdoors - Basingstoke
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Hopelessly poor experience of 1st visit…
Hopelessly poor experience of 1st visit to go outdoor store.
Was hoping to purchase 2 zempire camping chairs,not cheap so checked online basingstoke showed 6 of both styles.
Drove the 10 miles only to be met by miserable staff who said never heard of that brand.I showed the website pic showing 6 in stock was told oh yeah we entered them but they're not here come back tomorrow.
Needless to say we won't be.
10 aprile 2026
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Risposta di GO Outdoors - Basingstoke
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Was a really nice shopping experience
Was a really nice shopping experience! Went in to buy some new walking boots and Sian was really helpful and knowledgable, super happy with my boots, 10/10.
9 aprile 2026
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Risposta di GO Outdoors - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I needed new handlebar grips so popped…
I needed new handlebar grips so popped into the Basingstoke store whilst I was out with my dog the very helpful chap Terry helped me with the choice and then kindly fitted them to my handlebars while I waited with my dog thank you very much Terry they are very comfortable and did make a difference
8 aprile 2026
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Risposta di GO Outdoors - Basingstoke
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
A huge store with lots of choice
A huge store with lots of choice at great prices and well set out.
Customer service is very helpful too.
Knowledgable and friendly.
6 aprile 2026
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Risposta di GO Outdoors - Basingstoke
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great staff. Lovely shop
Davy, Thea and Sian were so helpful! A complex online order gone wrong but massively assisted when visited. Left a happy customer.
7 aprile 2026
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Risposta di GO Outdoors - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Terry from bikes section excellent…
Terry from bikes section excellent found us the correct bike for our son
7 aprile 2026
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Risposta di GO Outdoors - Basingstoke
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great service
Thank you to Lynda in footwear who didn't mind having to keep finding different walking boots for me and my son to try on, despite the shoe department not appearing to be anywhere near the stock room.
1 aprile 2026
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Risposta di GO Outdoors - Basingstoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Risposta di GO Outdoors - Basingstoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great store
Great store, has everything you need camping wise. And Thanks to Anya, I was able to buy exactly what I needed. She had a good awareness of item use and assisted with a beaming smile. 100% would come back again.
4 aprile 2026
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Risposta di GO Outdoors - Basingstoke
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Anya and Aaron both very helpful and…
Anya and Aaron both very helpful and great service!
4 aprile 2026
Non scritta su invito
Risposta di GO Outdoors - Basingstoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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