I called telephone helpline with a query around moving house/transferring FIT payment. Call was answered immediately with no long wait, the person who took my call (Jemma S) was knowledgeable, helpful... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I have been dealing with Good Energy for 15 years now and they are top class in my view. They are efficient and deal with any queries really quickly. My most recent experience was swift and answered... Leggi di più
L'azienda ha risposto
In the world today, where customer service is really non-existent, I can honestly say these guys are super efficient and helpful. Spoke with Jemma S this morning. 10 minutes later my query was resolve... Leggi di più
I think the company is very good but I can never get past the email address as it will not allow my passwords to be accepted when trying to open an account. What ever password I try it is rejected. N... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Informazioni di contatto
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Regno Unito
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
Eccellente
15K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Immediate response to my problem
Immediate response to my problem - on a Sunday!
A good company - GOOD energy!
16 agosto 2026
Risposta di Good Energy
Hi Amanda,
We're so glad we could assist you promptly, even on a Sunday! We appreciate your kind words about our team's positive energy. I will share the feedback with the Team!
My best wishes,
Natalia
Best service,terrific tech, awesome Energy company
Good Energy are fantastic. Always have an answer, always lovely and polite and friendly. The best Energy company I have ever been with in over 30 years!!
Great app, easy to use ,phone line with actual people and email answered on the weekend!! 21st century tech and customer service from a bygone age😊
....and special mention for Gifty today. Awesome.
15 agosto 2026
Risposta di Good Energy
Hi Liz,
We are so thrilled to hear such wonderful feedback about your experience with us!
It's fantastic to know that our team consistently provides helpful, polite, and friendly service. We're especially pleased that you find our app easy to use and appreciate our customer service.
We will be sure to pass on your special mention to Gifty.
My best wishes,
Natalia
prompt reply and satisfactory outcome
15 agosto 2026
Risposta di Good Energy
Dear Mrs T.
We are so pleased to hear that we could provide a satisfactory outcome for you. We appreciate your kind words. I will share this with the Team.
My best wishes,
Natalia
Risposta di Good Energy
Dear Ian,
We're so glad our quick and clear communication was helpful. Thank you for your kind words!
I will share your feedback with the Team.
My best wishes,
Natalia
Risposta di Good Energy
Dear Gary,
We're genuinely happy to hear about your positive experience with our quick response and helpfulness.
We truly appreciate your kind words. I will share this with the Team.
My best wishes,
Natalia
Good Energy Tariffs.
Since we had our solar panels, lots of years ago now, we've had the great pleasure of dealing with Good Energy. Until now, it's been their easy to use website for meter readings and so on. After a discussion with a friend, I felt it was time to broach the thorny issue of tariffs.
I wrote the query, I had a response from their representative Nessa. She was honest, clear and straightforward.
12 agosto 2026
Non scritta su invito
Risposta di Good Energy
Dear Alan,
We are delighted to hear about your positive experience with us over the years, especially regarding our website's ease of use
It's wonderful to know that Nessa provided clear and straightforward assistance when you inquired about tariffs.
Thank you for sharing your feedback. I will pass this on.
My best wishes,
Natalia
I was having trouble accessing my…
I was having trouble accessing my account, but, I have received prompt and efficient responses, by Angelica, who has sorted it out quickly.
I have always received good service and the App is user friendly.
10 agosto 2026
Non scritta su invito
Risposta di Good Energy
Hello,
We're so pleased to hear that our team was able to promptly and efficiently resolve your account access issue. It's wonderful to know you consistently receive good service and find the app user-friendly!
I will share your feedback with the Team.
My best wishes,
Natalia
Customer service Racheal C.
Well I have just joined with Good energy. WOW nice and easy switch. I had problems logging in to my account online and app emailed customers service.. replied in 20 minutes customer communication and kept me updated with progress as to my problem thanks to Racheal C on customer service. Kept me updated by email….. all sorted now 🫶👍😁 Thanks to everyone at Good energy and Racheal C.
Would most definitely 💯 recommend 👍👍👍🫶😎⛽️⚡️
12 agosto 2026
Non scritta su invito
Risposta di Good Energy
Hi Nigel,
We are absolutely delighted to hear about your smooth transition and positive experience with us. It's wonderful to know that our team was able to resolve your login issue quickly and keep you informed every step of the way. We truly appreciate your kind words and recommendation!
Kind regards,
Donna
Excellent customer service
Excellent customer service from Laura and Ryan. Quick to answer and dealt with my queries efficiently and politely. Highly recommend!
13 agosto 2026
Non scritta su invito
Risposta di Good Energy
Hi John,
We're delighted to hear that your queries were answered quickly, efficiently, and politely. We appreciate you sharing your positive experience with us and your recommendation!
Kind regards,
Donna
Swift and efficient
Swift and efficient, helpful and friendly service from all with whom we have had contacted - notably Erin in relation to a property we have just moved out of and ongoing contact with Katie regarding the property we have moved in to.
13 agosto 2026
Risposta di Good Energy
Hi Richard,
We're so pleased to hear about your positive experience with our team! It's wonderful to know that our service was swift, efficient, and friendly during your recent moves.
Kind regards,
Donna
Efficiency
Rachael C from Good Energy was efficient and quick to help resolve the problems concerning my smart meters.
13 agosto 2026
Non scritta su invito
Risposta di Good Energy
HI Valerie,
We are so pleased to hear about your positive experience and that our team was able to provide such efficient and quick assistance with your smart meter issues. We truly appreciate your kind words!
Kind regards,
Donna
Excellent customer services
Excellent customer services - Donna dealt promptly with a glitch in the app with great patience.
12 agosto 2026
Risposta di Good Energy
Hi Sophie,
We are so pleased to hear that our team was able to promptly resolve the app issue with great patience. We appreciate your positive feedback!
Kind regards,
Good Energy
I have found the company excellent
I have found the company excellent, Ryan today was very helpful and provided all the information I wanted.
13 agosto 2026
Risposta di Good Energy
We're so pleased to hear that our team was very helpful and provided all the information you needed. Thank you for your excellent feedback!
Excellent service from Jemma S.
Excellent customer service from Jemma S; I kept on firing questions at her to understand the various processes in play and she just gave me the most detailed replies imaginable.
12 agosto 2026
Non scritta su invito
Risposta di Good Energy
We're so pleased to hear that you received such detailed and helpful responses to all your questions. It's wonderful to know our team provided excellent customer service.
Amazing customer service from start ti…
Amazing customer service from start ti finish fast responding and any issue delt with
12 agosto 2026
Risposta di Good Energy
We're so happy to hear that you experienced amazing customer service from start to finish. We appreciate you highlighting our quick response times and effective issue resolution. Thank you for your positive feedback!
Very happy throughout with comms
Very happy throughout with comms. The solar system kind of just works well in the background so no problems there. But the couple of times I have needed to call up they've been very helpful. Jemma S in particular today helped us out with collating some paperwork for our conveyancers on short notice and was very friendly, professional and helpful, despite obviously being very busy - much appreciated!
12 agosto 2026
Non scritta su invito
Risposta di Good Energy
We're so pleased to hear that our communication has been consistently good and that your solar system is working well in the background. It's wonderful to know that our team has been helpful when you've needed assistance, especially in collating paperwork on short notice. We truly appreciate you highlighting the professional and helpful support received.
I had a great experience with Hannah - Business, Billing and Complaint Specialist
I had a great experience with Hannah, Business, Billing and Complaint Specialist, who helped us with the closure of our old electricity account.
The account closure had been pending for some time, but Hannah picked it up and managed to get everything resolved within just a couple of days. She was incredibly prompt, helpful and professional throughout, and I really appreciated the way she took ownership of the matter and saw it through so efficiently.
Amazing work, Hannah! thank you so much for your support! Highly recommended.
12 agosto 2026
Risposta di Good Energy
We are so pleased to hear about your positive experience with our team member. It's wonderful that they were able to resolve your account closure efficiently and professionally. We truly appreciate you sharing your feedback.
Good Energy provides excellent and fast…
Good Energy provides excellent and fast customer service each time!
12 agosto 2026
Risposta di Good Energy
We are so pleased to hear that you consistently receive excellent and fast customer service from us. Thank you for your wonderful feedback!
Great customer service.
I was worried about a dodgy looking pipe outside my house and wasn't sure what to do so I emailed Good Energy because their people are always so lovely and so helpful. I quickly received a reply from a lovely lady called Anjelica who has told me who to contact and given me their number.
11 agosto 2026
Non scritta su invito
Risposta di Good Energy
We're so happy to hear our team was able to provide such helpful and kind support when you needed it. We appreciate you sharing your positive experience with us!
Irritating problem, exemplary resolution
Although the cause of the issue was irritating, the response I got from the customer manager was exemplary and I am sure we will sort out the problem in due course.
12 agosto 2026
Risposta di Good Energy
We appreciate your feedback and are glad our manager provided excellent assistance. We are confident we will resolve the issue to your satisfaction.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.