I called telephone helpline with a query around moving house/transferring FIT payment. Call was answered immediately with no long wait, the person who took my call (Jemma S) was knowledgeable, helpful... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I have been dealing with Good Energy for 15 years now and they are top class in my view. They are efficient and deal with any queries really quickly. My most recent experience was swift and answered... Leggi di più
L'azienda ha risposto
In the world today, where customer service is really non-existent, I can honestly say these guys are super efficient and helpful. Spoke with Jemma S this morning. 10 minutes later my query was resolve... Leggi di più
I think the company is very good but I can never get past the email address as it will not allow my passwords to be accepted when trying to open an account. What ever password I try it is rejected. N... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Informazioni di contatto
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Regno Unito
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
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15K recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Irritating problem, exemplary resolution
Although the cause of the issue was irritating, the response I got from the customer manager was exemplary and I am sure we will sort out the problem in due course.
12 agosto 2026
Risposta di Good Energy
We appreciate your feedback and are glad our manager provided excellent assistance. We are confident we will resolve the issue to your satisfaction.
Excellent customer service
Steve was fantastic, very quick and full of initiative in resolving my complaint. Thanks to him and the Good Energy team.
12 agosto 2026
Risposta di Good Energy
We're so happy to hear that a member of our team was fantastic and full of initiative in resolving your complaint. We appreciate you taking the time to leave us a review!
I have found their support staff are…
I have found their support staff are extremely helpful and quick. A pleasure dealing with them.
30 luglio 2026
Risposta di Good Energy
We're so pleased to hear that you've had such a positive experience with our support team. It's wonderful to know that you found them helpful and efficient. Thank you for your kind words!
Risposta di Good Energy
We're delighted you appreciated our personal assistance. We always strive to provide a human touch in our interactions.
Efficient and diligent
Gifty was super efficient when replying and diligent in her work. Thank you
12 agosto 2026
Risposta di Good Energy
We're so pleased to hear about the efficient and diligent service you received. Thank you for taking the time to share your positive feedback; we truly appreciate it!
Risposta di Good Energy
We are so glad to hear that you found our team to be simple and straightforward to deal with. We truly appreciate your kind words!
Quick Service
Olayemi: very quick response to associate gas and electricity accounts with email account on app.
11 agosto 2026
Non scritta su invito
Risposta di Good Energy
We're so glad to hear about your quick and easy experience linking your accounts! We appreciate your positive feedback.
Not just Good. Very Good!
Have found Good Energy to have been a consistently reliable energy provider for the decent period of time since being with them.
Their excellent provision of customer service has been very much appreciated, and was reflective in my most recent contact with them, whereby their representative, Michaela, provided a very satisfactory level of effectively dealing with my query.
Thank you!
Best wishes. 🙂
11 agosto 2026
Risposta di Good Energy
We are so pleased to hear that you've consistently found our service reliable and our customer service excellent. It's wonderful to know that your recent interaction was so positive and that your query was dealt with effectively. We truly appreciate your kind words.
Helpful and Efficient
Ryan was very efficient in setting up our new account, and was very helpful in answering my questions thoroughly.
10 agosto 2026
Risposta di Good Energy
We're delighted to hear that your new account setup was efficient and that your questions were answered thoroughly. We appreciate you sharing your positive experience with us!
Great communication throughout
Great communication throughout wether on the phone or by email. Couldn't have asked for better response. Super helpful and highly rate them😊
10 agosto 2026
Risposta di Good Energy
We appreciate you taking the time to leave us such a wonderful review! We are delighted to hear that you experienced great communication and prompt responses from our team.
Prompt and helpful response.
Good energy responded to my enquiry promptly and positively. Very helpful.
10 agosto 2026
Risposta di Good Energy
We are so glad to hear that you found our response to your enquiry prompt, positive, and helpful. Thank you for your kind words!
Always easy to speak with the people…
Always easy to speak with the people who answer my call . Not kept waiting. Very courteous. A pleasure to call Good energy. Thank you
Mrs Lacey
10 agosto 2026
Risposta di Good Energy
We're so pleased to hear about your positive experience when calling us. It's wonderful to know that you found our team courteous and that you didn't have to wait. Thank you for sharing your kind words.
Prompt and high quality response
The speed of the response to my enquiry by Angelica (within half an hour) was as impressive as the quality of the information provided. This continued in the follow up. I’ve been with Good Energy for a long time and over the years I have considered other suppliers. The ethical and environmental basis of the company are the reasons I stay with this supplier and the customer service makes it even better.
10 agosto 2026
Risposta di Good Energy
We are so pleased to hear about your positive experience with our team member and the swift, informative response you received. It's wonderful to know that our commitment to ethical and environmental values, combined with excellent customer service, continues to be a key reason for your long-standing loyalty. We truly value your feedback and appreciate you taking the time to share it.
Impressive speed and thoroughness
Good Energy has always been a responsive company, but today’s experience with their clean energy specialist, Gifty A, was especially impressive. Moments after I emailed a meter photo, Gifty replied, confirming my account had been updated successfully. Swift and thorough! Thank you.
8 agosto 2026
Non scritta su invito
Risposta di Good Energy
We are so pleased to hear about your positive experience with our team. It's wonderful that our specialist was able to assist you so swiftly and thoroughly with your account update. We truly appreciate your kind words.
Really prompt response and action to get things sorted out.
A support engineer called Gifty was able to advise on getting a refund on the credit we had built up over time. it was all sorted out in well under an our.
Great service
8 agosto 2026
Risposta di Good Energy
We're so pleased to hear that our support engineer was able to help you with your refund and that everything was sorted out so quickly. We appreciate you sharing your positive experience!
Excellent communication
Excellent communication
Had a initial problem with my smart meter which was quickly resolved by Olayemi in customer service.
Just switched to Good Energy. Easy switch over. 'Good Energy' app works well. All good.
Thanks
8 agosto 2026
Non scritta su invito
Risposta di Good Energy
We're so pleased to hear that your smart meter issue was quickly resolved and that your switch to us was easy. We appreciate you sharing your positive experience with our app as well!
Excellent service
Not only do they provide clean energy, they also provide a friendly and helpful service. I was particularly impressed by the person who answered my call recently. His name was McLean and I would like to thank him.
7 agosto 2026
Risposta di Good Energy
We are so pleased to hear that you are happy with both our clean energy and the friendly, helpful service you received. We will be sure to pass on your kind words to the team member you mentioned; they will be delighted to hear your feedback. Thank you for taking the time to share your positive experience!
Angelica has been diligent
Angelica has been diligent and extremely helpful in searching back for documents we need as we are at length moving house, leaving our solar behind. Good Energy in general has been very helpful over the many years we have been with them, and we shall be back once the solar, battery and heat pump installation is done at our new place.
7 agosto 2026
Non scritta su invito
Risposta di Good Energy
We are so pleased to hear about your positive experience with us over the years! It's wonderful that our team member was diligent and extremely helpful during your move. We look forward to welcoming you back once your new installation is complete.
I rang to reduce my monthly direct…
I rang to reduce my monthly direct debit - normally a very tricky and laborious process. After making a simple choice of one from two options, I was immediately put through to Kerry. Within a couple of minutes, the whole thing was sorted out. She deserves credit for being so friendly, efficient and helpful. Good Energy's systems were also impressive and my whole experience was pleasurable. Many thanks to all.
George
7 agosto 2026
Non scritta su invito
Risposta di Good Energy
We are so pleased to hear about your positive experience with us. It's wonderful to know that our systems and team member were able to make the process of adjusting your direct debit so straightforward and pleasant. We truly appreciate you sharing your feedback.
I've just switched to Good Energy and…
I've just switched to Good Energy and Ryan made the process really straightforward. He was friendly, clear and answered every question. Really good customer service!
7 agosto 2026
Risposta di Good Energy
We're so pleased to hear that your switching process was straightforward and that our team provided such friendly and clear assistance. Thank you for sharing your positive experience!
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